Name: Hotel Monterey La Soeur Fukuoka
Address: Fukuoka, Japan
Rating: 8.9

Japan

Tokyo

Osaka

Fukuoka

Kobe

Sendai

Sapporo

Front desk allowed us to early check in even though we came earlier than we are supposed to due to the rainy weather outside so me and my mum appreciate that very much. The tv allowed us to know when the washing machine and dryer is available to use and detergent is automatically added based on what I was told. The hotel is not exactly on the main road but still can find using Google map and there's at least 2 underground exits nearby to go tokyo station. Overall not bad even though the room is a bit small but it's affordable enough for me and my mum.

The hotel is conveniently located directly across the street from the nearest station, with a supermarket, convenience store, and Doutor coffee shop nearby. I also appreciated being able to walk to the Imperial Palace area and that the location wasn't noisy. The hotel itself is chic and stylish, with a good range of amenities, including bath salts and welcome drinks. I booked a room with breakfast, and there was a great variety of Japanese, Western, and seafood options. I was very satisfied with my stay and would like to use this hotel again.

Room facilities: There were few real pictures of the Ctrip Deluxe Twin Room, but the actual room was quite spacious. Crucially, it had hardwood floors instead of carpet, which felt much cleaner. The hotel is very close to all the Ginza shopping malls, making for a comfortable stay. A minor drawback was the showerhead, which was very difficult to adjust and quite high; it took some getting used to, but the water pressure was excellent and the water was hot. The hairdryer was a Refa, which was super comfortable and quick to use!

Location: The hotel is within a 5-19 minute walk to major Ginza shopping malls. It's a bit further from Tokyo Station, about a 12-minute walk. It's very convenient to buy things and bring them back to the hotel.

Service: The hotel front desk staff were all very enthusiastic. You could get free foot patches, facial masks, and toiletry sets, as well as complimentary water, which was a huge help. We stayed for six days, and on the morning of August 6th or 7th, a Japanese staff member, Mr./Ms. Ota (I didn't catch the exact name), came to our room to deliver water. He communicated with us in English using a translator, and when we mentioned wanting to dispose of our trash immediately, he proactively took on the task of room cleaning and helped us take out the garbage. I give him a big thumbs up and hope the hotel recognizes his professionalism, dedication, and thoughtful service! I also want to express my gratitude to him here and hope the hotel sees this!

Overall, I highly recommend this hotel.

(Japanese portion of the original review, for context and full translation): We stayed for 6 days this time. On the morning of August 6th or 7th, a Japanese staff member, Mr./Ms. Ota (I apologize for not remembering the name accurately), brought water to our room. He communicated with us in English using a translator, and when we told him we wanted to dispose of trash immediately, he readily offered to take care of the garbage collection and kindly handled the room cleaning instead. I want to give him a very high rating from the bottom of my heart. I sincerely hope the hotel also recognizes his professional, serious, and thoughtful excellent service! Once again, I would like to express my gratitude to him here and hope this comment reaches the attention of the hotel management!

This was my second stay at Hotel Monterry LaSeour. My first visit was in October last year, and I enjoyed it so much that I specifically recommended the hotel to my sister and chose to stay here again during this trip.

My recent experience was overshadowed by an extremely unpleasant interaction with a front desk employee. He was a larger-built male of Indian/Nepali appearance who was working at the front desk on 25 June, between approximately 12:00 PM and 3:00 PM. He appeared to be intentionally covering his name tag, so I was unable to identify him, although based on his signature on my check in document his name makes out to be ”Jeey”.

I arrived at the hotel around 12:00–1:00 PM after checking out of another hotel in Tokyo which was such a pleasant experience. I was fully aware that check-in was not until 3:00 PM and simply wanted to store my luggage before returning later. The staff asked for our passports and then informed me that check-in was at 3:00 PM. I explained that I understood and only wished to leave my luggage. He offered no further assistance or response however another female staff member stepped in, helped with our luggage, and provided a luggage tag.

When I returned around 3:00 PM, the same employee assisted me again. Despite having interacted with me only a few hours earlier, there was no greeting or acknowledgment. Instead, he immediately asked for our passports again. After handing them over, he said, “Give me your luggage tag—you can take back your passports,” while merely pointing to them on the counter beside him rather than handing them back to me.

The check-in process became even more irritating when I was completing my registration details on the screen. The employee repeatedly tapped his pen impatiently against the screen and used the pen to point at various fields while giving instructions. At one point, he pointed the pen directly toward my sister, who was sitting only a few metres away in the small lobby area, saying, “Her name here,” while continuing to tap the screen multiple times. His mannerisms were impatient, condescending, unprofessional and downright rude.

What was particularly alarming was what happened next. An elderly Japanese gentleman approached the reception desk to check in, and I witnessed an immediate and noticeable change in this employee's demeanour. He suddenly became warm, welcoming, polite, and attentive speaking in Japanese —while I was still standing there completing my check-in. The contrast was striking and left me feeling dismissed, even my sister could see the difference. 

I am giving a 1 star because of this staff member ”Jeey”, all other staff members were courteous and polite.  

Some other points to note - cleanliness was not there, the cup in the room was not washed and had dry coffee in it. Bath towels had a strange smell to them. Also, this time around, I asked to borrow an iron and while the staff not rush me to return it in 15 minutes (see the photo) since no one was asking for it - I find it super odd that there was a 15 mins limit and guests have to return it to the front desk after.

The hotel is a bit old overall, but it's still clean. It's a bit far from the subway station, and the nearest exit doesn't have an elevator, which is inconvenient if you have large luggage. The service is excellent, with Chinese-speaking staff and luggage storage available. There's also free bottled tea at the front desk.

Very comfortable, with beautiful night views. The breakfast in the morning was incredibly rich and delicious. The hotel itself is large and grand. There's a convenience store and a big supermarket downstairs, and the airport shuttle bus stop is right next door, making the location extremely convenient.

The location is super convenient for shopping around Umeda, which saved me a lot of time. The hotel's large public bath is great for unwinding after a long day of travel, though I wish the operating hours were longer. It gets really crowded, especially since they stop letting people in after 11:30 PM. It would be much more flexible if they could extend it by an hour. Oh, and there's an amazing BBQ restaurant, Market Kitchen, on B1 of Umeda Lucua 1000 where you can pick your own meat to grill – such a good deal! I was really happy staying in this area. All in all, I highly recommend this hotel.

The breakfast exceeded my expectations; they had my favorite wagyu beef, ice cream, a variety of drinks, fruits, and even snacks that could double as souvenirs. However, the room felt a bit cramped and dated. For instance, there was only one chair and a small table, making it difficult to eat takeout. The TV wasn't mounted on the wall, which made the space feel even narrower. If there was a long sofa by the window, it would prevent guests from having to sit on the bed immediately upon entering the room.

During checkout, I realized I had been misled by the hotel package. I thought I needed to purchase a specific bathing package for the hot springs, and that this package didn't include breakfast, requiring me to pay extra for it. In reality, all guests could use the hot springs for free. It took about 2.5 hours on the day of checkout to sort things out with the platform and get a refund for the overpayment.

There's a chapel inside the hotel, which would be perfect for newlyweds to hold a reception.

The hotel isn't far from JR; from the Sakurajima exit, walk straight past 7-11 for about 5 minutes, which is quite convenient. However, it's a bit far from Yodobashi and the Hankyu shopping area. I recommend checking out Lucua 11100, which is right in the center of JR Osaka Station. It has a Montbell store with a great selection of goods, and you can find good stuff even without tax refund (I went to the Grand Front South building the day before, which was very small and had nothing to buy even with tax refund – but I'm getting off-topic). I've visited Japan many times but never stayed at a Hotel Monterey, so I decided to try it out. This one has a distinct European style and is a bit more expensive than typical chain budget hotels. I can finally cross it off my list. The hotel is a bit old; the triple room felt small once three beds were in it. Room 1001 had very noisy air conditioning units outside at night, and passing trains were also very loud – those are the downsides. On the plus side, the bathtub is full-sized, not the small Japanese style, so it's comfortable for soaking. The windows block out light well, so you can sleep in. Even with kids, the neighboring rooms were quiet.

Overall, I was satisfied with the location, facilities, size, security, and price. 

The hotel is conveniently located right in front of the Watanabedori subway station. This made it easy to get to from the airport, as I only had to transfer once at Hakata. There are also bus stops right outside, so I could comfortably travel to Tenjin Station without walking.

The hotel lobby is on the 3rd floor. You take the elevator, which is visible as soon as you enter the building's ground floor, up to the 3rd floor.

On the 3rd floor, there's a public bath, a vending machine for drinks, and coin-operated laundry machines. Each floor also has a separate smoking room, which was great because there was no lingering cigarette smell.

The room size was quite spacious for a Japanese hotel; I had enough room to fully open my suitcase. The TV also supported YouTube and Netflix, which was a nice bonus for entertainment.

My only minor complaint is the soundproofing. I could hear foreigners talking loudly at night, whether it was from another room or the hallway.

While the cleanliness was generally good, there were some small dusty spots here and there. For those who are very sensitive to dust, it might be a bit bothersome (e.g., some dust remaining on furniture corners).

When I first entered the room, it felt a little stuffy, but turning down the air conditioning quickly resolved that.

The hotel's location is great; my friends and I walked to Tenjin Underground Shopping Center every day to browse and eat. The room size was just right, and even though there were several tour groups, the soundproofing was excellent, so we barely heard any noise. Plus, pajamas were provided, which was a thoughtful touch.

The only minor downside was that the air conditioning in the room was quite loud, even when set to 'quiet.' 😂 My friends and I didn't sleep well the first night, but we got used to it over the next two days.

The photo shows a ramen shop just a three-minute walk from the hotel – delicious!

I stayed at this hotel in the hottest part of July. Its location near Tenjin Station is excellent, and the famous Full Full bakery is also nearby and not too crowded. There's also a 7-Eleven downstairs.

The breakfast looked pretty ordinary, so I didn't order it.

The front desk offered DHC skincare samples, including sunscreen.

The room was quite small; I could barely open my 24-inch suitcase. It's definitely a size meant for one person, but it was decent. The bathroom was a pre-fabricated unit.

Overall, I was quite satisfied because the location is truly fantastic. I might even stay here again next time, but there are some noticeable drawbacks.

Downsides:
1.  They only provide one bottle of water per day. One time when I went to the front desk to ask for more water, they actually told me there was already water in the room. If a guest asks for something, the staff should just provide it. How can they refuse? Is one bottle really enough in such hot weather? They should give an extra bottle.
2.  The room only has two-prong outlets, so three-prong plugs couldn't be used, which meant some of my devices couldn't be charged.

Monterey

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