Name: Resorts World Langkawi
Address: Langkawi, Malaysia
Rating: 8.2

Malaysia

Genting Highlands

Kijal

Langkawi

United Kingdom

Marston Green

We have stayed in this skyworlds hotel before when it was named as theme park hotel. Basically it is a 3 star hotel meant for families. So do not expect high service standards or amenities like a 4 or 5 stars hotel. Best thing about this hotel is next to the theme park and quick access to sky avenue where the main centre of genting highland. Also very close to food outlets and restaurants. As the hotel is near the road, expect vehicle noises throughout the day and night. Also close to the cable car station.

Overall, the stay was decent, but the check-in process was quite a hassle. Since I booked through Trip.com, I had to ask the staff to manually sync my hotel booking details with my passport before I could proceed with the self check-in kiosk. The whole process took almost an hour, which was pretty frustrating.

The room itself was so-so, fair enough for the budget. The bathroom was quite small, and somehow the drinking water tasted a bit strange. But overall, the room was still comfortable enough for a short stay.

The best part is definitely the location. It’s super strategic, especially if you’re planning to travel to other cities like Penang. Once you go down to the first floor, you’ll immediately find the bus terminal, which was really convenient. Check-out was much better since it could be done independently through the kiosk and took less than 2 minutes.

Please see the details of my experience below:

Incomplete Check-In & Luggage Handling: I reached the hotel lobby around 11:00 AM to check in and provided my NRIC and phone number to the receptionist for verification. Because the room was not ready yet, I told her it was fine, left my baggage with her, and requested her help to bring it up to the room once it was ready. I then rushed to catch the shuttle bus to the theme park.

Delayed Evening Check-In & Unsecured Baggage: When I arrived back at the lobby around 10:00 PM expecting to simply collect my room keys, a different receptionist took more than 15 minutes to process my check-in all over again. During this time, he also faced a printer failure while trying to print my breakfast vouchers for the next day. Furthermore, I noticed my baggage was still left out in the open area of the lobby.

Lack of Urgency at Front Desk: While waiting for my late check-in, the phone at the front counter rang continuously for more than 10 seconds. Only one staff member finally answered it, while three other staff members just stood there daydreaming. As a waiting guest, I personally felt quite irritated watching the front desk phone ring for so long without being answered.

Poor Staff Attitude: When I asked what time breakfast was served, the staff member replied, ”It's standard lah... 7:30 AM till 10:30 AM,” as if I were a barbarian who had never stayed in a hotel before asking a dumb question. Their attitude felt like I don't care.

Disregarded Guest Request: Because I was too exhausted to continue waiting for the breakfast voucher to print, I requested that the staff deliver it to my room later by simply slipping it under the door. However, when staff member came to deliver it, he still pressed the doorbell, unnecessarily disturbing my rest.

Confusing Service Design & Layout: The hotel room lifts are quite complicated to reach from the lobby. The receptionist merely pointed and told me to ”go straight and turn right.” Carrying my own baggage, I went straight, turned right, had to make a U-turn, and kept asking around before finally finding the room lift. It felt like a treasure hunt, banging around here and there until I finally reached it. I am not sure if your service design is intentionally meant to handle customers this way.

Room Cleanliness Issues: The room itself was quite dusty. I could clearly see hair and dirt on the bedsheets. There was also some black substance inside the fridge, to the point where I did not dare put any of my drinks inside.

Overall, the hotel is quite nice physically considering the age of the hotel. It just really needs to improve its service culture, staff training, and cleanliness standards.

The hotel was basic and quite dated.  There was no aircon and you can hear the noise from the amusement park and restaurants all day.  Location is prime if you are staying to watch concert at the Arena of Stars.  But seriously lack of service as it would take you at least 45 mins to check in unless you use those self checkin machine.  No facilities and you have to go to another hotel for breakfast.  No signage or whatever and it's quite easy to get lost.

The stay was good, clean, and easy access to the mall, casino and sky avenue. However be prepared for a 100m run from the entrance to your hotel room, it is actually wide enough and quite a nice walk 🤭 staff were well trained and attentive to any needs or questions you may have, not sure what amenities the hotel has as there wasn’t any that had directional cues for guests, so I’m guessing there aren’t any? I may be wrong

A standard five-star hotel with a beautiful view outside the window and good facilities inside the hotel. It is next to **, but the front desk staff is a bit stubborn and doesn't think straight

We still rated 5 stars as our stay was great overall. Just wanted to let you know that even though the ”DO NOT DISTRUB” sign was on, my friend saw staff and the manager opening her door room. Nothing was missing. The air conditioner also couldn't be adjusted, but everything else was fine.

Lot of facilities are not working or not available. Request to repair the jacuzzi, they came once, problem was not solved and that’s it. unuseable jacuzzi for the whole stay. Ok for a calm no activities stay,  but not for families looking for varieties of activities such as ATV, jet ski etc.

Fairway of the golf course was patchy, and most bunkers are not playable. Greens are ok.

The hotel itself is well located and has a certain charm. The furniture is quite old, but in a way it adds character to the place. The staff we interacted with were generally kind and polite.

However, we had a very upsetting experience with the Ramadan buffet restaurant.

We arrived at the hotel around 6:00 PM after a long day of travel with two flights (Phuket to Kuala Lumpur and Kuala Lumpur to Langkawi). My mother had been fasting all day for Ramadan and had not eaten or drunk anything.

When we saw that the restaurant was preparing the Ramadan buffet, my mother sat down hoping to break her fast there. Unfortunately we were refused and told that reservations had to be made one day in advance.

This was very surprising for us, as we had just arrived in the country and could not possibly have reserved the day before.

We were directed to another nearby restaurant, but after waiting more than one hour we still had not received any food. During that time my mother — who had been fasting all day — still had nothing to eat, and my two-year-old child was crying because he was hungry.

In the end, my mother was only able to eat about two hours after the time of breaking the fast.

Aside from this very difficult experience, the hotel itself is pleasant and the staff are friendly. However, I hope the management will consider being more flexible and understanding in situations like this, especially for guests observing Ramadan and families traveling with young children.

Resorts World Genting

Columbus

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