Name: Shangri-La Nanshan, Shenzhen
Address: Shenzhen, China
Rating: 9.6

China

Shanghai

Beijing

Shenzhen

Hangzhou

Malaysia

Kuala Lumpur

Hong Kong

One of the best hotels that we have stayed. Beautiful rooms with the most beautiful views. Wonderful service by all the staff from the front office, to the bellman and even the cleaners are super nice. We were travelling with my disabled brother and they made sure we were comfortable. We were offered an upgrade to the horizon club room for a great price which was definitely worth it as the rooms had nicer views and comes with breakfast (with halal options), afternoon tea and also evening refreshments. They also arranged for our kids birthday in the room! Special thanks to Elaine at the front office for arranging late checkout for us since our flight is late at night, as well as Kenny at the horizon club for attending to us and ensuring we had a smooth check out. If we ever come to Shanghai again, we definitely will stay here. ❤️❤️❤️

The room was more spacious than it appeared in the photos. The executive room's grey-blue wallpaper, which isn't present in the standard rooms, matched the carpet color better. I stayed in an east-facing room, which offered a clear view of the Lujiazui 'three-piece suit' (referring to the three iconic skyscrapers), and the actual view was even more impressive than in pictures.

The breakfast at the executive lounge was excellent; both the buffet items and the made-to-order dishes were delicious. The afternoon tea selection was quite ordinary. A minor drawback was the absence of lunch service.

The lobby on the first floor of the Jing An branch was a bit dark, and there were many people passing through from the mall. For executive floor guests, I recommend checking in directly at the lounge.

Every year, I celebrate my birthday at a luxury hotel in Shanghai. This time, I chose the Shangri-La Qiantan, Shanghai, and it turned out to be an excellent decision. The hotel is located in Qiantan Center, right next to the Taikoo Li commercial district and a subway station, making it convenient for shopping, dining, and getting around. For this stay, I booked a Horizon Club room. Eileen from the lounge confirmed my itinerary and needs in advance, helping me arrange birthday decorations and an extra bed for my child, making the check-in process smooth and seamless. I stayed on the 26th floor. The room was spacious, and the facilities were relatively new and functional. The sofa bed was particularly suitable for families with two children, providing ample space without feeling cramped. The room was incredibly quiet at night, except for the occasional door closing next door, which was perfect for a light sleeper like me. I also enjoyed three meals at the Horizon Club, and the service was outstanding. Even with the large number of guests during the National Day holiday, everything was well-organized. They even had holiday decorations and prepared gifts for the children, which was a very thoughtful touch. I will definitely consider staying here again for my birthday next year.

The ultimate hotel at Hongqiao Airport, and it truly lives up to its reputation. My son really wanted to see planes up close. We'd previously stayed in a runway view room at the Marriott, which was great. This time, we booked the Shangri-La Executive Airport View Suite. It's an approximately 88-square-meter, linear layout with floor-to-ceiling windows directly facing the runway. You get an unobstructed view of planes taking off and landing – wings soaring through clouds during the day, and golden-edged sunsets in the evening. It's truly a sight you never get tired of.

The most pleasant surprise was the soundproofing – the hotel uses four layers of soundproof glass. Lying in bed, you can't hear any plane noise at all, and I slept unexpectedly soundly.

The suite comes fully equipped:

🛏️ Master bedroom + separate living room. The bedding is noticeably superior to standard rooms.
🍳 Washing machine, microwave, and induction cooktop are all provided, perfect for longer stays.
🚿 Master bathroom + guest bathroom with double showers, Hansgrohe showerheads + Dyson hairdryer.
☕ Capsule coffee machine + direct drinking water dispenser + complimentary minibar.
📺 65-inch TV + JBL audio + smart room controls.

As the world's first all-Horizon Club hotel, all rooms include executive lounge privileges. The Horizon Club Lounge on the 12th floor is the heart of it all:

Breakfast: Lanxi beef noodles, freshly wrapped wontons, Donghe roubing (meat pastry), Youbu soy milk – authentic Jiangnan flavors.
Afternoon Tea: Starts at 2:30 PM, perfect for watching planes by the window and relaxing.
Happy Hour: Starts at 5:30 PM, with fried rice, BBQ meats, and special cocktails. If you don't have high culinary demands, it can easily serve as dinner.

And the location is a true game-changer – direct access to the departure level of T2. If you have an early morning flight, you're practically there upon arrival. Just a two-minute walk with your luggage to check-in. They also provide a quick security check pass for the dedicated Channel 5 at T2 domestic departures.

💡 Minor drawbacks: The hot water pressure was a bit low, and there weren't many Western options at breakfast. But these are minor issues; it's hands down the best choice for a layover in Hongqiao or catching an early morning flight.

Over two days, the staff's service was impeccable and never felt uncomfortable. Every staff member proactively greeted us (even smiling warmly when opening car doors). A small gesture, like being offered a cup of coffee at breakfast, was very touching. Friends who frequent hotels will understand that achieving this level of service isn't just about lavish spending, but also requires time and dedication.

I booked the Shangri-La Beijing through Ctrip and stayed in the Horizon Club on the 12th floor, where I had a fantastic check-in experience at the Horizon Club Lounge.

A special thank you to employee Zhou Jingyu, who provided attentive and detailed service. She made the check-in process efficient and thoroughly explained the executive lounge's offerings for each time slot: breakfast, afternoon tea, and evening happy hour. She clearly outlined the opening times and food options for each, giving me a complete understanding of the benefits. 

The Horizon Club Lounge offers a quiet and comfortable environment with an excellent private atmosphere. The overall service was thoughtful and meticulous. It also happened to be my birthday, and the hotel sent a birthday cake – I was very happy!

Beijing in autumn is picturesque everywhere you look. Although this booking was a last-minute decision, it turned out to be a delightful surprise. First, the location is superb, with Guomao Mall right downstairs, making dining and shopping incredibly convenient. Secondly, the hotel's service itself is excellent. While the lobby is on the 64th floor for check-in, there's a very enthusiastic concierge service on the ground floor. Check-in was also very smooth. The highlight is undoubtedly the food. Although the breakfast selection isn't vast, every single item is a winner. The avocado croissant and Eggs Benedict we ordered were delicious. The freshly made mini wontons were also very flavorful. The all-day tea service and evening happy hour on the 64th floor are definitely something to look forward to. We even witnessed the most beautiful sunset just before National Day.

Extremely satisfied with our short getaway experience in Western Beijing! From the moment we checked in, Yolanda, the receptionist, was beautiful, enthusiastic, and lovely. She was very patient in pointing out important details since I was checking in with two elderly people. Thumbs up! 👍

The hotel environment is super comfortable, perfect for family and friends gatherings. The location is excellent, making it incredibly convenient to explore the vast Shougang Park. All attractions are just a short distance from the hotel.

The room was clean and tidy, and the housekeeping service was prompt, thoughtful, and patient. 👏 I'll definitely choose to stay here again on my next visit! ✌️

I booked this trip for a birthday celebration, hoping for a little surprise when I made the reservation. While nothing special was arranged later, it wasn't a big deal. However, the overall stay was quite average: the soundproofing in the room was terrible. I could clearly hear the doorbell ringing several times from the room next door, which was very disruptive to my rest. Overall, it didn't meet the service standards of a five-star hotel. The pool wasn't anything special either; at best, it's just a regular hotel offering basic facilities. The upside is that the double bed was indeed very large.

First off, the hotel's location is excellent, right in the heart of Futian CBD. It's incredibly convenient for transportation, with Futian High-Speed Rail Station and multiple (5!) subway lines right next to the hotel. There are also plenty of dining and shopping options nearby, like Link CentralWalk, Star River COCO Park, and Shopping Park. The room itself was very spacious, and it even had a walk-in closet, which I haven't seen in the same room type at Shangri-La hotels I've stayed at in Beijing, Xi'an, Xiamen, Nanchang, Chengdu, Sanya, or Guangzhou. The only downside is that the price is quite a bit higher than those other Shangri-La properties, but overall, it's still a great stay.

My stay at Shangri-La Shenzhen Nanshan truly exceeded all expectations, I simply have to rave about it!

💁 Butler Service: Nico was incredibly attentive!
Nico called me in advance to confirm my check-in needs and preferences. On the day of arrival, she even upgraded us to a bay view room on a higher floor with a stunning view, free of charge. She personally escorted us from the ground floor all the way to our room, explaining all the facilities and providing helpful tips along the way – so thoughtful! During our stay, any request we had was met with an immediate response. Nico, our butler, was truly caring, gentle, and professional.

🌃 Night View: The 'cloud-level' vista was absolutely breathtaking!
The hotel lobby and guest rooms are mainly located from the 66th to the 78th floor. Even before entering the room, you can overlook the entire Shenzhen Bay, which is truly stunning. The panoramic floor-to-ceiling windows on the higher floors offer an exceptionally expansive view, with Shenzhen Bay and the city skyline spread out before you. In the evening, the golf course, the 'Spring Bamboo' tower, and Shenzhen Bay are all visible, making the scenery particularly amazing. Gazing at the city lights from the 66th floor, any fatigue instantly melted away.

🍽️ Dining: Both the buffet dinner and breakfast were plentiful!
The dinner buffet offered an incredibly rich variety of dishes, with seafood, sashimi, desserts, and Haagen-Dazs ice cream – everything you could wish for. The hotel's breakfast buffet was also very extensive, with many options. The freshly made congee, fresh coconut opened on the spot, and authentic Hong Kong-style dim sum were all fantastic. The freshly made rice noodle rolls and morning tea dim sum were also very authentic. Breakfast was enjoyed at the high-altitude restaurant on the 66th floor, offering panoramic views of Shenzhen Bay. Eating breakfast by the window, while enjoying the scenery, was pure bliss.

Overall, the service, views, and dining were all top-notch. I'm grateful that my Trip.com Black Diamond membership's 'one city, one room' benefit allowed us to experience the charm of Shangri-La Nanshan.

Shangri-La

Columbus

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