Name: SOL by Melia Phu Quoc
Address: Phu Quoc Island, Vietnam
Rating: 8.4

Spain

Torremolinos

Calvia

Vietnam

Phu Quoc Island

Indonesia

Bali

Salou

Benidorm

Amazing 7 nights at Sol Timor, we had a great time. Good location and quality services. The breakfasts were very rich tasty and generous especially the hot dishes. Non Stop activities for adults and children all day and at night, musical and magic shows. Many thanks to the management and the staff for their attention and work. Surely, I am going to book for the next summer with the entire family. Decent and calm spot.

Hotel is in a great location close to the beach and restaurants.  It is close to shops for essential items and provisions.
Breakfast buffet 0730-1030 is very well managed and staff are regularly topping up food and cleaning tables, busiest time is after 0900.
Rooms are a little tired but are air conditioned and have a fridge, room safe and  their own balcony.  
One frustration is was the lack of sockets and the TV signal / choice of channels was poor.

The hotel is located right across the beach and within walking distance from the train station. There are lots of facilities such as pools, spa, bar, restaurants, etc. The room itself is basic and looks a bit dated. The sea view is great. Not the best service I have had.

There are 5 pools in the hotel.
There are plenty of bars and events in the hall, and it is truly a resort hotel.
Pool is substantial, too, but can go to swim in beach in front. The rooms are also very clean.
It is difficult to go on foot from the station. If you choose the shortest distance, there are a lot of stairs. We recommend taking a taxi.
A taxi from the hotel to Malaga airport took about 15 minutes and cost 20€.

It was all good! They had live music next door, so I was a bit jealous that we didn't have that. Also room didn't had an electric kettle but tbh didn't asked for it too!

Хороший отель , но еда скудная и выбор еды почти всегда один и тот же , но больше всего поразило жлобство ужинов на которых полностью отсутствовали бесплатные напитки ? Такое встречаю впервые

I was taking another hotel in Mallorca, but I booked this hotel in a hurry because of a problem. It was a reservation about 10 minutes ago, but he was willing to accept it! Fortunately, it was the best view from the veranda, the mountains and the sea in the corner room on the upper floors. One thing that surprised me was that there are many families with small children. I couldn't hear the voice of the child in the room, but it was lively when I had breakfast ～ !! It's like that. If you want to relax a little, we recommend an adult hotel.
The breakfast was rich in variety and the fruit was very delicious.
Thanks to that, it was a fun trip to Mallorca without any inconvenience.

NOT RECOMMENDED!! IF u expecting the visitor after 10pm. I was booking in room massage from legal/registered massage shop after long day outdoor activities. 

Upon my therapist arrived at 10:41pm and called me said that reception staffs NOT allowed guest enter guest room after 10pm and left.

I had made a called to reception to informed them about my therapist is there but staff insisting NOT allowed visitor after 10pm then I asked again even my friend BUT still same result. (It's included family as long as they're not stay to their hotel then treated as VISITOR).

I'm so upset and read the hotel policies from trip.com but totally no mentioned at all and even their ”Hotel Policy Board” located right infront the reception desk can't find this claused too (refer to attached photo).

Also, I had talked to the staff and request them to show me the hotel policy but the staff just tried to searched from their computer and even get the security manager to approached me. Same result, no way for them to present me the hotel policies with this claused.

One thing I must complimenting is their overall service is good and friendly staffs BUT NOT this Ridiculous policy which undisclosed to the public!! 

Anyway, please refer to below what hotel ”Guest Experience Manager” explained to me via email. 

*************
Dear Mr. Lee, 

Thank you for your prompt response.

I fully understand your concerns, especially as your intention was simply to enjoy a relaxing in-room massage after a long day.

To clarify, the restriction is our security and visitor-management policy, rather than a regulation that applies uniformly to every hotel in Phu Quoc, but this is the common hotel regulation in Vietnam, including Phu Quoc. The policy is intended to maintain the security, privacy of all guests, to ensure proper control of external persons accessing the hotel after hours and also to avoid ************ supporting to requirement from the government.

Regarding friends or family members staying at another hotel, the same visitor procedure applies. If you have a visitor during the allowed time, you must pass by reception to register them to be a visitor and they must leave your room before 10PM.

We acknowledge your point that this restriction was not clearly communicated to you. We understand how this could have caused confusion, and we sincerely apologize that this was not made clearer to you before or during your stay.

We appreciate your feedback and will review how this policy is communicated to guests to avoid similar misunderstandings in the future.

Yours sincerely,
Kayden Huynh (Mr.)

Guest Experience Manager
***************************

Columbus

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