Name: Sterling Ooty Fern Hill
Address: Ooty, India
Rating: 8.1

India

Wayanad

Udaipur

Ooty

Pauri Garhwal

Palakkad

Faizabad

Such an amazing stay at the resort! had chosen this resort for my wedding anniversary. Right from the welcome to every interaction with the staff, they have been super super sweet and geneeous. The breakfast spread was decent, rooms were clean and good size. Staff was welcoming. Property is well maintained. Thanks for being an amazing host! also my special mention to amit who greeted us at the reception and aditya from restaurant staff who were very spontaneous.

Everything was great except the pool. The water was over-chlorinated/contaminated and caused itching and burning on my kids’ bodies, especially in sensitive areas. Several other guests had the same problem. The management was supportive when we complained but gave no explanation. My son still has pain and irritation in his genital area two days later.

Property location is ok. Good part is it is easily accessible. No lake view. Restaurant is on roof top. Y he food was nothing exceptional. Service was good & staff attentive. Royal suite is huge but lacks amenities. Pool was small. Garden was well maintained. The was a private residence in between 2 wings of the hotel and one has to access these 2 wings video the driveway as they are not interconnected.

Beautiful hotel. However we asked the guy in dinning to check if our room have dinner. He said yes and asked us to come 7:30pm for dinner. While we were eating other staff asked the guy what is their room number. We overhead that the guy (can’t remember his name) said let them eat since they have already started. He ignored us because he knew that he gave us wrong information. We appreciated for nice dinner and left but one of staff ran (Meena)to us at pool area and asked as to sign the invoice. We asked why when the guy said we can eat after checking our room number. She said it’s for our record. However when I checked out staff member Ohi asked us to pay 3098 Inr. We were getting late as our transport was waiting. We didn’t fuss about it and paid it because we are not clear on our checkout. 
I just want the hotel to refund this cost because it’s not our mistake.

Hotel location is good......Common areas are well maintained however the rooms are not as reflected in photograph on the website....Restaurant is not well ***aged although the staff is good but I feel there is a lot of scope for improvement. ...Buffet breakfast is good....Biryani taste was good....Food in general was good...Had to wait for more than 30 minutes for the hotel staff to transfer my luggage from room during checkout.....There was a lot of difference between the price as mentioned on trip.com and directly with hotel.....Trip.com was less for the same Privilege Suite....

Excellent Resort, away from the city rush. The rooms and Bathrooms are clean, Jaya ji at the reception was always helpful. 
Overall we had a 3 night pleasant stay, with a beautiful view.

Sterling holidays

Columbus

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