Name: Swiss-Belresort Dago Heritage
Address: Cibeunying Kaler, Indonesia
Rating: 9.2

Indonesia

Bali

New Zealand

Queenstown

Cibeunying Kaler

Tanjung Binga

Vietnam

Dalat

My impressions are mixed. On the plus side: the hotel has a pleasant nook, the road leading to it and the surrounding area are nice, and there's a small lake and a couple of decent restaurants for a quick bite right opposite. It's much better than most of Uluwatu, which is filled with broken roads and endless construction. The rooms are a bit dated; there was a nail sticking out from under the TV stand, and the toilet kept making a flushing noise occasionally after pressing the button, but overall it was clean and tidy. We didn't ask to change rooms, though. Breakfast was satisfactory; like everywhere else, it was sometimes difficult to get eggs from the station, but there were many alternatives like pancakes, local soups and main courses, pastries, and desserts. The same restaurant for lunch/dinner was a bit overpriced, portions were smaller than usual, and there wasn't much meat in the dishes. We also had to order drinks twice and wait before being told they were out of stock. For savings, I recommend joining the hotel's loyalty program for a 20% discount on your bill, but for truly good food, it's better to eat outside the hotel. We booked the hotel with 'bonuses' including a massage, which was fine, and welcome drinks (available any day at the restaurant/bar) – these turned out to be just two tiny glasses of boxed juice. Honestly, it would be better not to offer such a gift at all than to offer that. We only dipped into the pool once; there were no staff members on that floor at all, so we had to bring our own towels. There's a billiards table, but it's always covered with a cloth. There were some cracked tiles and construction boards in places, and they were mowing the lawn nearby. Definitely not a place for a full day of chilling, but you can go for a quick half-hour swim. My biggest dissatisfaction at the hotel was with the towel situation and the staff's response to it. Initially, there were only THREE towels in the room. For two people. In a supposedly four-star hotel. Two bath towels and one foot towel, that's it. Immediately after checking in, we went to the reception and asked for two more small hand towels. A couple of hours later, nothing. We went a second time, and okay, they brought the towels, problem solved. But the next day during cleaning, they took these towels (and note, they weren't thrown on the floor; the hotel's policy is supposedly 'eco-friendly,' and according to the rules in the room, towels for 'replacement' are supposed to be thrown on the floor), and didn't provide new ones. Another trip to reception followed, and we agreed that for the rest of our stay, no towels in our room should be changed at all – just the trash taken out. This rule was followed for another day, but then the towels were taken again. We were too tired to fight it anymore and just accepted it. Judging by other reviews and the situation we observed, there's high staff turnover here; there's one competent administrator, but the rest are green trainees who know absolutely nothing. Also, I recommend getting a room with a balcony, because after two days of drying inside the room, I still had to use a hairdryer on my swimsuit to pack it in my suitcase. With cotton clothes, it would be even worse.

The room was clean and comfortable. However, when the stream next to the hotel had a high water level, the roaring noise was so loud that I couldn't sleep. The breakfast buffet was good for the first two nights of my five-night stay, but from the third night onwards, the juice was watered down and tasted bad. The staff were kind and friendly.

Loved this hotel. All the staff were very friendly and helpful. Food was good and loved game zone in the hotel.  Overall very nice experience. Would recommend this hotel to everyone.

🌿 Beautiful mountain views and an atmosphere far from the hustle and bustle of the city center.
* 🏊 The heated infinity pool is a major draw, especially when Bandung weather is cold.
* 👨👩👧 Family-friendly, with a kids' club and children's play area available.
* 🍳 Varied breakfast options with Indonesian, Asian, and Western dishes. Many guests highly rate the quality of the breakfast.
* 🛏️ Rooms are clean, comfortable, and some have balconies with city or golf course views.
* 👏 Staff service is known to be friendly and responsive, consistently receiving positive reviews from guests.

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