Name: The Portman Ritz-Carlton, Shanghai
Address: Shanghai, China
Rating: 9.3

Indonesia

South Jakarta

United Arab Emirates

Dubai

China

Shanghai

Bali

Beijing

Qatar

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We didn't expect to get a very nice treats during our stay for Christmas, from the welcoming us, the ambiance, the coziness & cleanness of our room,  the services of the Staffs, eventhough when we were at the pool with a mixed up of the order of 'margarita' but they handled it with care, so thanks for that, really appreciated! All and all, we'd defo come back again!💃😍

Booked 1 bedroom residence for the family. The bed is really comfy and huge. The apartment has a nice small balcony from the bedroom, washing machine dryer and kitchenette. I enjoyed my amazing view as we stayed over new year. We could see all the fireworks and the changing lights of Citibank. Location is great as Pacific place is accessible from the hotel lobby. Only thing is if you GRAB food, they find it hard to deliver to the hotel but manageable. Other than that, it was a pleasant stay.

Very attentive staff. They read our message that we came to hotel to celebrate our 10th year friendship. There were little touches of surprise during breakfast and dinner. Customised pancakes and chocolate ice cream! And even prepared a cake in hotel room and wishez written on the mirror. Incredibly touched! Not forgetting a mini gift (2 lion plush toys)when we checkout!  Room is big and expected of ritz Carlton, the classic bathtub by the window and tv. Cleanliness is top notch, highly recommend. Special mention to Pricilla. Thanks for making our stay so comfortable and checking on us.

Stayed for 3 nights. The location is convenient and the service is excellent. We received a welcome drink upon check-in, and they were very accommodating in assigning us our preferred room type. Turndown service was provided on the first night, and the breakfast was also very generous.

Amazing hotel with great kids facilities. Super helpful staff that made our stay incredibly smooth. Looking forward to coming back again!

Neat, comfortable, safe, excellent location

As a couple who has lived in Shanghai together for almost 10 years, with one of us also Shanghainese, we have been to a lot of the best places in Shanghai, and some of the more recommended places in about 20 cities in the broader nearby area. Nothing in the city or within several hours of high-speed rail compares to a stay at Ritz-Carlton Pudong. In Asia and indeed the planet, this impeccable hotel experience stands as an iconic example of old-world elegance and service. In addition, it also offers a unique view of both some of the most modern and tallest buildings and the city’s famed Bund riverside, home to a variety of art deco architectural masterpieces.

We had the incredible good fortune to start our honeymoon at the Ritz in Pudong, and this last stay was our last honeymoon treat. As always, it was a spectacular experience that we cannot recommend enough. 

The most extraordinary part of the stay really is the staff, they are all world class people who go above and beyond to make the Ritz-Carlton Pudong such an exceptional institution in one of the world’s leading cities. 

Sincere thanks to the whole team for making this happen, including Cherryl, who made reservation delightfully effortless, Chris who helped us to our room, and Joey and Ruby who helped in the evening. 

Special and heartfelt thanks to the whole team who make the Club Lounge experience world beating: 
Eddie and Junita, who both lead by example, have a deep passion for the details that create excellence, as well as being just the nicest people. They are both incredibly inspiring leaders and professionals.  

Claire is generally excellent there but also was phenomenally helpful to get a bag back when it was left behind, we really apricated that. 

Jeramy and Vivian also are amazing, as are Club Lounge’s chef’s Joe and Austin. 

Sherry is a real star, attentive, sharp and so helpful.

Last but not least, Helen, who was the first person to greet us after we got married, and fittingly the last person to help us create personalised room key cards with our wedding photo on it, and most recently a special photo of family from our honeymoon. Those keycards are really cool keepsakes, but making them is not as simple as you might think: the image is etched into the key, not printed, so the original photo needs to be translated by AI into an image that the etching system is capable of delivering, which is really impressive. When I showed my mom who lives very far away, even she was impressed with Helen’s work. 

Ordinarily we prioritise new experiences over more of the same, regardless of how comfortable and nice it is. But regardless of how hard we try, we have not been able to figure out a better way to celebrate our biggest moments than a stay at the Ritz in Pudong.

The location gets a 99/100! This place is a major hub, super convenient for getting anywhere, surrounded by large shopping malls. Jing'an Temple, the Park Hotel, Wukang Road Historical and Cultural Zone, Anfu Road, and Huaihai Middle Road are all basically within a half-hour's journey, which is perfect for aimless wanderers like me~
If you're coming by subway, take Exit 6 at Jing'an Temple station; it's the closest way to walk.

Room: The facilities are definitely old and small. The hairdryer is an old-fashioned one from the last century that you have to hold down the button to use, so I didn't wash my hair that night. The basic room type is only 38 square meters, and the luggage rack needs to be pulled out, otherwise, even a 20-inch suitcase can't be opened flat. Despite being old, it's very well maintained and clean, with no visible stains.

Service: Top marks! Every staff member was genuinely friendly, proactively helping with luggage, guiding check-in, greeting guests, and holding doors open when leaving. The details of an old-school hotel are evident everywhere.

Breakfast: The freshly made waffles and pancakes with cream are absolutely delicious; the cream is perfectly light. The xiaolongbao (soup dumplings) are also worth trying.

Surroundings: The hotel is connected to Shanghai Centre, so there are restaurants, cafes, and a small supermarket right outside. It's a bit like the expat supermarkets in Beijing's embassy district, with a lot of imported foods, which makes sense given the large number of foreigners in the area.

The Ritz-Carlton

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