Name: VIA INN NAGOYA SHINKANSENGUCHI JR-West Group
Address: Nagoya, Japan
Rating: 9

Japan

Osaka

Tokyo

Nagoya

Kyoto

Fukuoka

Okayama City

Our stay was incredibly worthwhile. The room was exceptionally clean, and the front desk staff were wonderful, especially one lady who kindly helped me with the self-service laundry machine. This stay made our family trip to Osaka very happy and comfortable. Plus, there's a large Yongsheng Supermarket right below the hotel, and it's super close to the Shiyotsubashi subway station. Walking to Shinsaibashi is also very convenient. The hotel room even provided an air purifier, so there were no unpleasant odors, which is crucial for me. I also really appreciate the hotel providing a proof of stay. Next time I'm in Osaka, I'll definitely stay here again; it offers excellent value for money.

We booked a room with breakfast, and it was pretty good. When we were checking out, the staff even asked if we'd like to take a coffee to go, which was a really nice touch. It's less than a 5-minute walk to Shinsaibashi, so it's super convenient to drop off your shopping and head out again. There's a 7-Eleven right downstairs too. The only downside is the room is a bit small, making it difficult to open two suitcases. The location is great though, thumbs up! 👍🏻 Definitely good value for money and highly recommended.

The hotel's location is quite good, with convenient transportation and shopping nearby. My only regret is that the hotel's automated parking garage started maintenance the day before I arrived and will be out of service for two months. I had to park in a nearby lot, and the overnight parking fee was almost as much as the room rate! The hotel facilities are old and a bit dirty, and the room is cramped, but the service was good.

The hotel's location is absolutely fantastic. It's just a short walk from JR Tennoji station, and you can also easily access various private railways and subways. There are plenty of shopping malls and drugstores nearby. The best part is that the hotel is in the same building as Don Quijote; the hotel is on the upper floors, and Don Quijote occupies the entire five floors below. This makes duty-free shopping incredibly convenient. As for the room, it was also very good – clean and tidy. I especially liked the Japanese-style bathroom where you can sit down to shower. The only slight drawback was the lack of fruit at breakfast. Overall, it's excellent!

Spacious room with a long table to store things. 
You can get amenities at the lobby (eg. toothbrush), but the room also have most of the things I need. 
Staff were nice and approachable , and they always greet!
I like that the hotel lobby has an entrance to the convenience store next to it. You have to tap your room card in order to get into the hotel from the entrance, which makes it safe and secured. Very convenient to grab anything you need at the convenience store especially late at night.

We stayed at this hotel because we had an early Shinkansen to catch from Shin Osaka. The location is great, just around the corner. The room was really well equipped. The staff is friendly. The bed was a bit smaller and the mattress was hard but the size of the room is actually bigger than it looks. Great value for anyone looking to catch a Shinkansen in the morning.

This was one of the best hotels I stayed at during my trip! It was a steal for four nights, and the room was both comfortable and clean! The hotel has a private onsen that my brother loved. The location is a bit far from the main areas (about 20-25 minutes) but since the train is only a short walk away, we didn’t really mind! There’s a 7/11 right next to the hotel’s entrance. The staff were very polite and nice. Would stay here again!

The location just can't get better than this, as it just 2 minutes walking distance away from the shin-osaka station. Room was clean and comfortable, the size is good compared to other hotels. Staff was helpful and they have complete amenities. They have 711 is on the 1st floor, very convenient. You can hear the trains passing by but its not a problem for me. Would love to stay here again!

Dear VIA inn Hotel Management:
I would like to make a formal complaint regarding the attitude and service of your male staff members during my stay.

On September 5 at around 7:00 PM, I was checking in using the self-check-in machine. A male staff member nearby came to assist me, but his manner was very rough and impolite. In particular, he handled my passport quite roughly when inserting it into the machine. A passport is extremely important, and any damage to it could potentially affect my ability to return to my country. I therefore asked him to let me use the machine by myself.

Then, on September 8 at around 7:00 AM, I called the front desk to clarify the late check-out fee. I was traveling and staying alone, but the male staff member told me that I would have to pay a late check-out fee for two people. I repeatedly explained to him that I was the only guest staying in the room. However, during the phone call, he suddenly hung up on me without resolving the issue.

I found this behavior extremely rude and unprofessional. The attitude and communication skills of the staff clearly need improvement.

I would like to ask the management team to review the security camera footage from September 5 around 7:00 PM and, if possible, review the circumstances of the September 8 morning phone call as well.

I strongly recommend that the management provide additional customer-service training to the staff involved, particularly regarding respectful communication, handling guests’ important documents, and appropriate telephone etiquette.

I hope the management will take this complaint seriously and take appropriate action to prevent similar incidents from happening to other guests.

Best Regards
Kevin

Traveling alone, I stayed at VIA INN Akihabara and it exceeded my expectations. The front desk staff was very friendly and check-in was efficient. The room had no strange smells, was very clean, and offered a nice view. The location is convenient for getting around Akihabara, and the facilities are complete, making for a very comfortable stay.

Just two blocks from Iidabashi subway station, this hotel is surprisingly quiet despite being next to an overpass. The rooms are quite spacious and newly renovated. There's also a supermarket right next door, and if your stay doesn't include meals, there are plenty of dining options nearby.

The small room size is typical for Japan, but the location is absolutely perfect. It's so convenient to get anywhere in the city center with all the different lines. I used to think the Yamanote Line was essential, but now I realize the subway is super convenient too. This hotel is a hub for four subway lines plus the Yurakucho line, making its location incredibly convenient. They also have a large public bath, which is fantastic because you don't have to shower in your room. Overall, aside from the small size, everything else is pretty good.

This hotel is located in Nihonbashi Ningyocho, which is super convenient for getting to Haneda Airport on a single Asakusa Line train! You can also get here from Narita Airport by taking a low-cost bus to Ginza Station, then just a few more subway stops.

The surrounding area is quiet, with plenty of restaurants. There's also a small shrine, Kogami Shrine, where you can pray for wealth.

The room size is decent for Tokyo, and there's a good-sized desk that's spacious enough to hold lots of food and drinks.

Check-in and check-out are self-service at the front desk, and you can also store your luggage conveniently. They provide free toiletries, face masks, and coffee, and the coffee tastes pretty good – definitely a plus!

We found the room really small and hard to navigate with two of our medium size luggage. We had to take turns to open it which could be quite inconvenient. Some staffs are friendly. If you want to go to Tsukiji market, I highly recommend staying here as it’s really close just cross the road and walk a block. Takes some effort to walk to the main area of Ginza but still walkable.

Upon entering the room, I noticed a short hair on the bathroom door frame, which clearly belonged to the previous guest as my hair is long. While watching TV in bed, I also found some short hairs scattered on the sheets after turning back the duvet. The cleanliness definitely needs improvement. However, other aspects of my stay were excellent, and I would generally recommend this hotel. It's only a few minutes' walk from Oimachi subway station, there's a 7-Eleven downstairs, and several dining options nearby. The subway area also has large shopping malls like Ito-Yokado, where you can get tax refunds directly without much queuing since it's more of a residential area. This is convenient for last-minute shopping before heading to the airport. Plus, with the Keihin-Tohoku Line, it's a short ride to Shinagawa to catch the airport express. I was traveling to Yokohama, Izu, Hakone, and Suwa during my stay, and access to Shinjuku was also decent. I'd recommend it if the price is right; if it's over 500-600 JPY, similar hotels might offer better value for money.

Haha, turns out there are two VIA INN hotels at Nagoya Station! I went to the wrong one at first and couldn't find my booking. The staff kindly directed me to the correct one, and I was able to check in smoothly. I booked two rooms, and they gave us connecting rooms, which was great! The hotel's location is excellent, with many anime/manga stores nearby, like Animate, Suruga-ya, Lashinbang, and K-Books. It's a smooth and enjoyable walk from the station. The hotel is also just a few minutes' walk from the Nagoya Shinkansen, which is super convenient for catching the bullet train. The rooms are typical Japanese style – clean, quiet, and tidy, just what you need. What really surprised me was the breakfast; it was incredibly diverse! All sorts of side dishes, bread, rice, soup, and fruits, all delicious. I especially want to praise the bread; I loved both the toast and the croissants. Next time I'm in Nagoya, I'll definitely choose this place again.

Location wise not the best, closest to station but close enough within walking distance.
Room is kind of the standard business hotel room size, so no surprise but it is clean and comfortable to sleep.
Pajamas are supplied too.
Plus the service is great, quick and easy to store luggage, vending machine and laundry at ground floor.
Another great thing is, there is a family mart located right next to the entrance.

VIA INN

Columbus

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