Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jun 5, 2026|Triple Room
WenWen HoHotel very close to Rome Terminal, straight at the middle exit, after the bus terminal then cross the traffic light and that you will see the open-air restaurant, just all the way in that can see the hotel!
Everything seems good, just a bit weird of the toilet in the room, maybe we are 3 people, the trible room that at ground, the toilet not suit for us, though the idea which for olderly people and wheelchair user…. perhaps, its a throughtful idea!
Staff very nice, helpful and friendly. They would provide the map for you and point to you how to get to the attractions. There have free suitcase storage service!! When we check out, the nice staff gave us the hotels snack and postcards! Thanks!
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Price per night from:NZD 283
Posted on Aug 11, 2026|Smart Double Room
Guest UserThe hotel is located just a 10-minute walk from the metro station, making it easy to connect to the historic city center.
We stayed for 2 nights and chose the standard room. It was small, but it had all the comforts we needed for a pleasant stay.
The buffet breakfast was superb and the perfect way to start the day with the right energy for long walks and exploring beautiful sights.
I would also like to highlight the use of Davines products in the shower, which was a lovely touch!
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Price per night from:NZD 101
Posted on Oct 20, 2025
Guest User
Clean interior although looks a little rundown exterior
Appears there are renovations underway
No room service available
Average Standard hotel with the basics
Water , tea, coffee etc but replaced daily
Public transport not easily accessible
Staff nice enough but not overly helpful or knowledgeable/forthcoming with recommendations
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Price per night from:NZD 194
Posted on May 16, 2026|Single Room
AR886All in good order. Hotel is very near to Termini station, the room is exactly what I saw in the website. Clean, and everyday house keeping is available. Good reception services.
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Price per night from:NZD 174
Posted on Jun 24, 2025
PhillipsBenjamin
We stayed here for four nights in June of 2025. The location of the hotel is generally good for getting to some of the more noteworthy site (Trevi Fountain, Spanish Steps, etc.). There's a metro station around 8 minutes walk away, which opens up most of the rest of the city pretty well. We walked from here to the Vatican, which took around 35 minutes, but would be less than half that by cab. The surrounding area is great for clothing shops, but the food we found nearby was mostly so-so, and frequently over-priced tourist fare, though I'm sure if you walk a little farther from the hotel you can find some good options.
The room itself was booked for a family of four, and was comfortable. The bathroom and shower had good water pressure, and the AC worked just fine. Some of the sheets were not quite clean, but we just didn't use the one we found slightly dirty. The beds were comfortable and a good size. The room and hotel have little to no facilities, so you're really just paying for room and the location. The exterior entrance is not well marked, and we actually walked past it on the street several times. If you're thinking of booking here, I'd recommend just looking for the GAP store which is directly across the street, much easier to find.
Our interactions with the hotel staff were limited. We received a number of automated messages, some of which were contradictory, or had out of date information. After booking and paying for the room (a non-refundable booking) we were told there was an extra ”city tax” not included which would need to be paid before checking in which amounted to around an extra $90 or so, and the offered price of an airport transfer service went up as soon as we requested it (from 85 euros to 95). The hotel arranged the transfer service for us, but the driver left the airport before we could get out of the passport control due to another booking. The driver service showed up at the hotel at the time the flight was supposed to arrive, even though the flight was late, and you'd expect them to know that going through passport control takes easily an hour, so this seems to be quite poor planning on behalf of either the hotel or the service. We ended up taking a taxi from the airport which was also slightly over half the price of the transfer service, so I'd recommend skipping their service, it seems like a rip-off. Taxis from the airport to the city center seem to be subsidized by the government, and were a fixed price of 55 euros (for a normal size car big enough for 4 people) at the time we visited. The train from the airport is also not a bad idea if you're comfortable using the metro, as the train station is just 3-4 metro stops from the nearest metro station to the hotel (Spagna).
Overall, we enjoyed our stay, but felt like we mostly paid for the location.
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Price per night from:NZD 189
Posted on Sep 2, 2026|Economy Room
Guest UserBefore my stay, I didn't have high expectations, but it turned out to be surprisingly convenient. The hotel staff were friendly, and its proximity to Rome Termini station made it incredibly easy to get everywhere, especially to the airport.
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Price per night from:NZD 114
Posted on Sep 30, 2026|Double Room
Guest UserEn general, la ubicación del hotel es muy buena y tienes prácticamente todo cerca. Sin embargo, hay algunos aspectos importantes a tener en cuenta.
El ascensor es bastante viejo y tarda muchísimo, especialmente en determinados momentos del día.
Además, tuvimos que cambiarnos de habitación porque en la quinta planta hay un restaurante. Cuando cierran por la noche empiezan a mover mesas, limpiar y hacer bastante ruido, lo que hace muy difícil descansar. Imagínate después de pasar todo el día caminando por Roma, salir a cenar y volver a tu habitación con ganas de descansar para el día siguiente, pero no poder dormir hasta aproximadamente la 1:30 de la madrugada, que era cuando terminaban en el restaurante.
Por suerte, comentamos la situación y el hotel nos cambió de habitación, así que el problema quedó solucionado. Sin embargo, si el hotel está lleno, quizá no tengan la posibilidad de hacerlo. Por eso recomiendo tener muy en cuenta este detalle, especialmente si les asignan una habitación cerca del restaurante.
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Price per night from:NZD 157
Posted on May 31, 2025|Double Room
Anonymous UserI recently stayed at this hotel and while there were a few positives, the overall experience was disappointing due to a series of overlooked details and frustrating issues.
To start with the good—the staff were great: friendly, helpful, and informative. They made an effort to assist whenever asked, and that hospitality was appreciated. The location was decent, about a 30-minute bus ride to the city center. It’s not exactly central, but manageable if you’re okay with the commute.
The room was reasonably clean upon arrival, but the quality of housekeeping declined quickly. A lotion stain I accidentally left on the shower floor was never cleaned, and instead of actually scrubbing the area, housekeeping simply placed a mat over it—as if to hide it. Initially, the room came stocked with two sets of towels, but after the first day, only one of each was replaced. While the booking was for one person, maintaining the original quantity would have shown a bit more care and consistency.
There were several small inconveniences that added up. For example, the room phone had no directory, so I had no idea how to contact the front desk or reach any services. On top of that, the air conditioning didn’t work for the first two days, which turned out to be because the previous guest had asked for it to be turned off, and it was never reset. It took me that long to realize I had to ask the concierge to enable it again. In a properly managed hotel, the AC should be reset and ready for the next guest without needing to make a request.
The continental breakfast was another letdown. The scrambled eggs were dry, lumpy, and had a strange grey tint. The bacon and sausages were cold, and orange juice was served in plastic cups. There was very little fresh fruit, and to top it off, they had a random speaker on the floor playing radio ads during breakfast—a strange and unpleasant ambiance for a morning meal. I’m glad I didn’t pay for breakfast for my entire stay, because it definitely wasn’t worth it.
The Wi-Fi was by far the worst I’ve encountered in any hotel. It disconnected constantly and, when connected, barely reached speeds of 5 Mbps. For a hotel in a tourist-heavy area, this is unacceptable and suggests a clear lack of awareness of guest needs—especially for travelers who rely on Wi-Fi to plan outings or stay in touch.
Noise was another major issue. The elevator makes a blaring siren-like noise when it opens, which woke me up every single morning. The walls and doors are paper-thin, making it easy to hear people walking or talking outside, and the doors slam shut loudly, adding to the disturbance.
Finally, while not the hotel’s fault, there were a few homeless individuals living around the property, which might make some guests feel uneasy, particularly at night.
All in all, while the staff were excellent and the location worked, there were just too many frustrating and avoidable issues—poor housekeeping, unusable Wi-Fi, subpar breakfast, noise problems, and a lack of attention to guest experience basics. I wouldn’t recommend staying here unless the hotel makes significant improvements across the board.
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Price per night from:NZD 103
Posted on Mar 23, 2026
Guest User
Una piacevole sorpresa vicino alla Fontana di Trevi.
Bella stanza con arredamento curato e molto pulita.
Ottima esperienza soprattutto grazie alla disponibilità e gentilezza del proprietario che ha fatto di tutto per rendere perfetto il nostro soggiorno! Ci torneremo!!!
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Price per night from:NZD 202
Posted on May 5, 2026
Shang7749
Overall, a great hotel! The location is fantastic – just a straight walk down the main commercial street from Termini Station, about 10 minutes or less on foot. From Termini, you can catch two metro lines to the Colosseum and Vatican, and it also offers direct connections to the airport and cities like Florence.
There's an excellent restaurant downstairs that serves incredibly authentic Italian food, far superior to the tourist trap places in the main tourist areas. I highly recommend their Italian seafood risotto!
The room was a bit small; we could barely open two suitcases, and once open, there was hardly any space to walk around. Breakfast was decent, nothing special. The front desk is 24-hour and the staff were very helpful.
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Price per night from:NZD 107