The Milner York is an ideal spot for travelers wanting to discover the city. Visitors to York will find that the Milner York is a fantastic accommodation choice. With York Station just 200m away and Leeds Bradford Airport only 39km away, transportation is very convenient. There's plenty to do nearby, with The Ghost Bus Tours York, Memorial Gardens and North Street Postern Tower all within a short distance. After a long day of sightseeing, guests can retire to the comfort of the hotel. This York hotel offers parking on site. Guests tell us the location of this hotel is fantastic. For guests traveling as a couple, this hotel is consistently one of the most popular choices.
"If you are Chinese, I strongly suggest thinking twice before staying here.
I was first assigned a room in the side building that reeked of mould and had a broken bathroom sink. After complaining, I was moved to an accessible room on the same floor, despite having no accessibility needs — no bathtub, an absurdly tiny sink, and a mirror positioned for wheelchair users. If this was considered an appropriate replacement, perhaps they should have provided a wheelchair too.
What made the room allocation even more questionable was that the floor, with around 11–12 rooms, appeared largely empty. And it certainly wasn’t because of good soundproofing — I could clearly hear guests talking in other rooms.
So why was I first given a mouldy, broken room, and then an entirely unsuitable accessible room when the floor did not even appear full?
Separately, there was a white female receptionist whose behaviour made the experience even worse: dramatic eye-rolling, a condescending attitude, followed by the most artificial “professional” smile imaginable.
I cannot prove the motivation behind the room allocation, but as a Chinese guest, the entire experience left me feeling singled out and discriminated against.
A terrible room can be an accident. Repeatedly questionable treatment is harder to explain away."