"very convenient to access to nearby time square (have convenient shops, watsons, dobi for laundry) overall it is a cozy stay. great scene by 18th floor room. for the seaview and sunrise, excellent."

"Customer service good"

"The hotel is in a great location, and the room was clean and comfortable. Those are definitely the highlights of my stay. Unfortunately, the service and overall experience fell well below expectations. The biggest issue was the parking. My vehicle couldn’t fit into the mechanical parking system, so I was instructed to park by the roadside instead. Eventhough I wasn’t able to use the hotel’s parking system, I was still charged RM10. Later that evening, I decided to use the hotel’s premium parking, which costs RM70/day. I asked if the RM10 I had just paid could at least be deducted from the premium parking fee, but my request was declined. It didn’t seem fair considering I had no choice but to park outside because my car couldn’t fit into the mechanical parking. After contacting management by email, I was informed that the RM10 charge should never have been applied in the first place, as roadside parking was supposed to be complimentary for guests in my situation. This was apparently a mistake by the front desk. What was frustrating was that I had already explained to the front desk multiple times that my vehicle wasn’t even parked in the mechanical parking system, yet I was still asked to pay. The premium parking arrangement was also poorly managed. There were no staff available to assist with moving the cones, and on one occasion, my car registration wasn’t even on the parking list. Several times during my stay, I had to ask different staff where I was supposed to park because no one seemed to know. Housekeeping was another disappointment. I requested room cleaning at the front desk in the morning and specifically informed the staff that I had accidentally left the “Do Not Disturb” sign on my door. Despite this, housekeeping never came to service my room. To the hotel’s credit, management handled my complaint professionally. They refunded all of my parking charges and offered complimentary breakfast as a gesture of goodwill. However, while I appreciate management’s effort to make things right, the multiple service issues throughout my stay had already left a poor impression. Personally, I would not stay here again, especially if I’m driving. A good recovery is appreciated, but it doesn’t undo an experience that could have been avoided with better communication and service from the front desk."

"Worth staying"

"Everything was good"

"Great place!"

"Staffs are friendly and helpful.The room is very clean and tidy.Location is very good and close toWireless walk and shopping mall. Nearby lots of food stalls."

"The room was overall clean n comfy. Just 1 thing - pls improve on the quality of toilet paper. Food at the cafe is superb."

"im a lil bit shock for the blanket and the bed sheet also the pillowcase cleanliness.Very dirty,like i literally can see all the dirt stain all over the blanket.I should be enjoy my stay,not sleep on a dirty bed.This is one of my fav place to stay but got dissappointed by this kond of negligence.I wish this not gonna happen again.Overall,service and food is 100/10.thank you."