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This stay was very pleasant. The hotel has a convenient location, close to the train and bus stations, with excellent surrounding amenities. There's a large shopping mall nearby, right next to Carlton Hill. The rooms were cozy and comfortable, although the soundproofing was slightly lacking, but acceptable. All the staff were warm, friendly, and provided excellent service. The only downside is that the elevator doesn't go to the top floor.

Great location as not too far from Edinburgh Waverley Station and a couple of minutes off the Royal Mile. Lots of pubs and eating places nearby. Staff very welcoming and always available. We were about half an hour early for check-in time, but our room was available for us. Sweet double room was large enough for 2 people. Hanging space for clothing with hangers included. Large desk/table with fully stocked tea/coffee station. Clean room and bedding, plus extra pillows were available. Bed was comfy, think they use mattress toppers. We stayed for 3 nights in January and the room was warm enough with the use of the heater/cooler system. Our room overlooked Hunters Square, so quite a nice view of what was going on. Small bathroom, but shower cubicle was big enough and shower easy to use. Large mirror with lighting around it in bathroom and long mirror on the wall in the room. Hairdryer in room also. Free WiFi was always available. Large flat screen TV was in working order. We had no issues with noise from other rooms or from the street outside, even though we occasionally had the window open. Key cards worked with no problems. You also have the option to ”Skip the daily clean”, which we did, but changed the towels. Corridors always smelled clean and fresh. We didn't opt in for the breakfast and didn't eat or drink in the hotel, as we ate out alot. Would definitely stay at this hotel again.

The location is super convenient, right across from the train station on Princes Street. The breakfast was the best we had throughout our entire UK trip. The service was excellent, and all the staff were really friendly. They even gave us two complimentary drinks on our first night. We were originally booked into another hotel for the rest of our trip, but because we enjoyed our stay so much here, we promptly extended it for another night.

This hotel is ideally located right next to Haymarket Station, making travel super convenient. We were able to walk to all the city's attractions in just over ten minutes. Our room was compact but well-designed, spotless, and dry. The bedding was wonderfully soft and comfortable, the shower had consistent water pressure, and the smart lighting was a thoughtful touch. The front desk staff were incredibly warm and attentive, and check-in was a breeze.

Very nice stay near the bus stop, with many supermarket options and halal restaurants nearby. I came for a visa appointment, and the location was very convenient, close to photo and printin services and other essentials as well.

The drinking water dispenser at the entrance is a nice touch. The location is excellent, with several Chinese restaurants right across the street. Downstairs, there's a supermarket and a coffee shop. It's relatively close to the city center, about a ten-minute walk, and the airport shuttle takes half an hour to get to the airport. If you have luggage, avoid the stairs when exiting the train station; taking a slightly longer route is manageable. The cleanliness is just okay; they only provide a bath mat and two large bath towels. The room is reasonably spacious. Edinburgh's hotel prices are quite high, so I guess this is to be expected.

Stayed for 2 nights. Very quiet hotel in a great location right outside tramstop from airport. Didnt eat in restaurant or have breakfast there, staff were lovely, bed very comfortable, Only issue i had was that i would like to have been able to open a window for fresh air. Would definately stay here again, cant wait.

The hotel room and bathroom were indeed too small; there wasn't even enough space to open a suitcase, so it had to be stored under the bed. The view outside the room was decent. The main advantage is the hotel's excellent location, right opposite Haymarket. You can walk almost anywhere, which is incredibly convenient, and there are bus stops right outside. The hotel breakfast was just so-so, with limited variety and options. It was a typical English breakfast, not bad. The reception service was mediocre, especially the male front desk staff who gave me the wrong room number twice, even though I showed him the room number written down. He seemed unbothered and unwilling to help.

Excellent Location, but Serious Security Lapses I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience. The Highlights Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring. Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions. Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly. Room Maintenance & Tech Issues Unfortunately, the shine started to wear off once we settled into the room: Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day. Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception. Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette. A Major Security Concern The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds. Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols. Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.

The room was much better than expected, clean and comfortable. Self-service check-in and check-out were quick and convenient. If you don't know how to use it, you can call and ask for patient guidance. If you don't know how to use the access control, you can ask the staff. The location is far from the city center and various attractions, about 30 minutes walk, but you can take the bus. In summary, it is still a good choice. After all, hotels in Edinburgh are crazy expensive. I will stay in this hotel again.