Find 4-Star Hotels in Cancun

This hotel is in a safe area and doesn't offer all-inclusive. I was out on tours all day, so I really only used it for sleeping. Amenities include shampoo, conditioner, shower gel, and a hairdryer. The hairdryer had great power, which was a huge plus. They provide two bottles of water daily; additional bottles cost extra, so I'd recommend heading to the supermarket for more. If you're in a hurry, you can get free water at the gym on the 4th floor. Toothbrushes and other similar items aren't provided. The pool is quite shallow, though I didn't actually use it. There's a large supermarket nearby, so I'd advise using that. There's no kitchen, so self-catering isn't an option.

I absolutely love this hotel chain. The value for money is excellent. The food is decent, nothing fancy, but there's a huge variety. The staff are attentive. The entertainment is great. This particular hotel has a venue called 'Riu Party' where guests from all Riu Cancun hotels come for parties. The beach is okay, not the most beautiful, but at least there wasn't much seaweed in the water, just a little bit on the shore. The cocktails are alright, though the Margarita was certainly strange; they only made a good one at the Mexican à la carte restaurant. The evening shows aren't that good, they can be a bit boring, but you can always grab a taxi and head into town.

Walking distance of ADO bus station. Nearby lots of nice cafes, and nearby a park with various food stalls. Bus stop nearby to get to hotel zone. For the hotel, the pool and jacuzzi is great. Stayed in a dorm bed. Has curtains for privacy and a cupboard to store your luggage. The water accumulates in the bathroom. Perhaps still need some renovation work.

The hotel is huge, making it easy to get lost. Dinner requires reservations, and the only slot we could get was for 9:30 PM in one of the halls, as all others were fully booked. We ate at the buffet for both days, and it was excellent. The buffet restaurant is located in the adjacent Royal Hall. The room's ambiance was great, but there were no sea-view rooms available when we checked in. The central air conditioning in the room was a bit noisy; we couldn't sleep the first night. We turned it off on the second night, and it wasn't hot or humid, so we slept very well.

The staff were mostly nice. Nothing is 100% so dont expect all of them to be. Most pushy timeshare experience I've ever been to. I had to tell so many people no in so many ways. Also, it took over 3 hours not 90 minutes. They are currently under construction and that was never disclosed. So we got to find that out when we arrived. The elevators were unavailable during more than 1 of the days while we were there. Already there are a lot of stairs, this added so many more. The food options were decent but nothing stuck out as great except those staff members. They were all super nice and very helpful. My key card for our room failed almost every day and I had to go to the front desk and have it reprogrammed. Very frustrating. We got to walk in the sand and touch our toes to the water, but it was red flag days for our entire stay. So there was no swimming in that water. Then, the pools were unavailable multiple times for reasons not communicated to us. Just yellow caution tape to keep us out. They did a circus themed night that was very cool. Great performers. Very talented. Good food. Overall it was underwhelming and we will not return.

I highly recommend Oleo Cancun. We had a fantastic time from start to finish. The hotel is not big but rather medium but is the ideal size if you prefer to stay away from those massive resorts that feel more like malls than hotels. However our room was quite spacious with lot of storages and a beautifull view, The staff was extremely friendly and not pushy at all, which was greatly appreciated. The food from our all-inclusive package was delicious, with a variety of restaurants and buffets to choose from. They offered a range of international, Mexican, and Asian cuisines, with plenty of options for meat, vegetables, fruits, and cakes. The hotel is quite peaceful at night, which is nice if you're not looking for a party hotel. The staff was attentive and remembered us, making us feel valued. Our room was clean, and they always tried to accommodate our needs. We paid a small fee for a late departure, which gave us continued access to the facilities and food for a very good deal, perfectly matching our evening flight schedule. I would definitely come back and recommend this place. The location is very convenient for the airport and is situated on the strip.

Hygiene needs to be improved. I was bitten by a blister the day before. I don't know if it was lice or fleas. There were three of us in the room. They said that only one bottle of water was provided. We bought a bucket of water ourselves. Some service staff were very nice and sent extra water. Some service staff were very dull. Overall, it was pretty good. The balcony guardrail needs to be repaired. The fixing bolts were seriously corroded and loose.

The room was quite spacious, but clearly very old. Even with a 'sea view' room, if it's located in an unfavorable part of the building, you'll only catch a glimpse of the sea in the distance. The hotel's beach was spotless, no seaweed in sight, and the scenery was absolutely stunning. Breakfast was a buffet with a decent variety, though the taste was just average; my favorite dish, surprisingly, was the oatmeal cooked with milk.

The check in process may take a while. There are only 2-3 employees and only one of them has the access to check you in. Nonetheless the workers are all very warm and welcoming. The food was decent too. There’s 2 restaurants, 3 bars, and 2 snack areas (pizza, and hotdog/burger stand). The beach itself is very clean. There was a truck that cleans off the seaweed so it was clean. They also have activities everyday MAKE SURE U STAY UPDATED. I feel like some people does not know about it. (P.S when you arrive to Cancun airport. Uber is not allowed to pick you up but they ARE ALLOWED TO drop you off.) When I arrived at Cancun alot of taxis/ shuttles are trying to upsell me their service. So make sure u have a transit to get from the airport to your hotel!

The room was comfortable and had a balcony. The front desk staff were very welcoming, and check-in was efficient. All the service staff were friendly and made us feel very comfortable. The hotel's location is great, and it has a private, unbeatable beach.