Luxury Hotels in Cancun

"Hotel is located at the north east point of Cancun strip, which allows to have an access to the beach at the northern side as well as at the eastern side. Both of the beaches are hidden from big waves by the piers. Turquoize suites are spacious and well maintained with an amazing view of the sea. Hotel territory is big enough for walks around it. Sea view from different spots is really beautiful. Hotel has several pools so that the clients can choose one suitable for them. There are several restaurants and bars in the hotel as well, which brings some diversity of options. Hotel staff is very friendly and polite. Service is really good. Overall nice impression of the hotel. Turquoize suite also has a separate building, which is more quiet and a separate swimming pool with a good view of the sea. Definitely recommend this hotel to all sorts of visitors. The only thing that can be better is the food. I would give 4 points out of 5 for the food, it can be more delicious and special as well as the cocktails in the bars, but maybe it’s because of the “all inclusive” type of the service."

"Good review: A surprisingly wonderful stay, I'll definitely choose this place again next time! This stay at [Hotel Name] completely exceeded my expectations. From the details to the service, everything felt incredibly thoughtful and welcoming. I absolutely recommend it with a full score! First, the hygiene and environment were impeccable. The moment I opened the door, my eyes lit up. The room was spacious and bright, the air was fresh with no strange odors, the sheets and duvet covers were perfectly white and smooth, feeling soft and comfortable. The bathroom floor was dry with no puddles, and the sink and toilet were wiped spotless. Even the shower glass had no water stains, making for a truly reassuring stay. From the window, I could see a small garden, which was particularly therapeutic to wake up to when opening the curtains. Second, the facilities were comprehensive and considerate. The air conditioning in the room cooled and heated quickly with very little noise, ensuring I wasn't disturbed while sleeping. The mattress was moderately firm, and there were pillows of different thicknesses to choose from; I slept for two nights without any back pain. The room also came equipped with USB charging ports, a hairdryer, and bottled mineral water. Even the toiletries were pump-style and felt high-quality – every detail showed great care. Finally, the service was warm and efficient. During check-in, the front desk staff greeted us with friendly smiles, quickly processed our paperwork, and even proactively shared information about nearby restaurants and transportation routes. When I called the front desk midway through my stay to borrow a charger, it was delivered in less than 5 minutes. Check-out was even more efficient; verifying information and issuing the invoice was done in one smooth process. They even kindly asked if we needed help calling a taxi, showing no impatience whatsoever. Such a hotel with great value for money and excellent service is truly perfect for travelers. I've already recommended it to friends, and I will definitely choose this place again the next time I visit this city!"

"A truly beautiful hotel with stunning white sand beaches, absolutely breathtaking. The service was excellent too. The only downside is that the facilities are a bit dated, but overall it's still great."

"This is a very well-run all-inclusive hotel. The food and drinks are fantastic, and there are plenty of activities. The sea and beach are top-notch, and the environment feels safe. We had a wonderful holiday here. The only minor downside is that some restaurant staff were not very enthusiastic and seemed to treat guests differently."

"Staying at this hotel brought mixed impressions. On one hand, the property looks new and visually appealing; on the other, there were several disappointing and controversial moments. The check-in process felt quite strange. My room upgrade request was declined in an inappropriate manner despite my Hilton Honors Gold status. Additionally, no one assisted us in locating our room, and there was no introduction to the hotel facilities- we were simply told to find all information in the app. The room itself was very noisy due to constant traffic from buses and service vehicles outside the windows. A request to change the room was declined, and the receptionist even mentioned that my Gold status meant nothing for this booking. Housekeeping also skipped our room twice, despite the sign on the door requesting service. On the positive side, the food quality was generally good, and the entertainment program was decent, though not outstanding. It was surprising that the bars did not provide a clear drinks menu of what could be ordered. The biggest drawback of the hotel is the beach, which is almost nonexistent. The highlights were the wonderful Kids’ Club staff and the generally friendly hotel personnel, although some bartenders and reception staff were less welcoming. The swimming pool is pleasant, but the hot tubs were disappointing, with noticeably dirty water. Regarding the all-inclusive restaurants, the Italian restaurant was excellent, while the Mexican restaurant was the weakest. Overall, the hotel has potential thanks to its modern appearance and some great staff members, but improvements in service consistency, cleanliness, communication, and beach access would significantly enhance the guest experience."

"The room was fantastic, and the hotel facilities were also excellent. It has a private beach right on its doorstep, and the service was exceptional. The only minor drawback is that it's located in a hotel zone, making trips to the supermarket a bit inconvenient. Otherwise, it was perfect!"

"The hotel staff were all incredibly kind, and both the room and facilities were spotless. The food at the poolside bar and other snack spots within the hotel wasn't exceptional (for example, the matcha latte I ordered had no matcha flavor at all), but it varied, and the convenience of being able to order something anytime I wanted to eat or drink outweighed any minor disappointments. I made a reservation at the steak restaurant for dinner, and the appetizer salad and soup were much larger than I expected. I felt bad about not being able to finish them, so I'd recommend that those who eat light inquire about portion sizes beforehand. The room service menu was also extensive, and I found myself wishing I could have tried more. While it's not a beachfront hotel, meaning you have to take a shuttle bus to the private beach, and thus not ideal for those who want the ocean right outside their door, we thoroughly enjoyed our stay. Thank you for a wonderful time!"

"Superb hotel, restaurants are delicious, Asian restaurants are confusing, favorite Italian restaurant, the hotel occasionally has a buffet by the pool. Facilities are great, rooms are large, adults only, no children, great stay."

"Overall, it's pretty decent. This was the second hotel we've stayed at in Cancun, and while the first one was pricier, leading to a slight downgrade, it doesn't overshadow this hotel's strengths. Its affordability is definitely one of its major advantages. The interior decor is a bit dated, which is understandable as the hotel has been around for decades. The service was generally good, and the staff were quite friendly and enthusiastic. The ocean is beautiful, and the food was decent. The only real drawback is how crowded it gets. If you're someone who dislikes busy environments, this hotel might not be for you. We even missed out on dining at the Italian restaurant due to the sheer number of people. To sum up, if you're a first-time visitor to Cancun looking for a truly comfortable or luxurious hotel experience, this might not be the ideal choice. However, if your main goal is simply to relax and lounge on a beautiful beach, then this place is perfectly adequate."

"The hotel feels a bit dated, like one of those older-generation resorts (which is common in Cancun, given that the first Hyatt was developed here back in 1974), but it's well-maintained and the rooms are very clean. The two-bedroom suite is actually a one-bedroom suite connected to a standard room next door. There are many Westin Vacation Club salespeople here promoting timeshares, all part of the Marriott group, and they frequently call the rooms."