2-Star Hotels in New York State, United States

This stay was not what I would call good... It was in fact a poor experience. By this I mean. I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins. I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready. At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”. So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah... Poor job by the room ready crew. And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help. 5 STARS for Aaliyah 1 STAR for Cleaning Crew (-0) for associate.

Good location, the shuttle service wait at the federal circle, take about 15 minute to reach Hotel, upon arrival, front desk will ask you about the shuttle service for departing to airport. We got prepack breakfast around 5am, can just take directly at the dining hall.

The hotel is located at a very high level, with the subway at the corner and the entrance to Central Park opposite. The hotel is a bit old, with only one elevator for the 14 floors. The bathroom design is unreasonable, with the flush toilet next to the bathtub, which is very small and has a very thick wall handle, making it almost impossible to stand and turn around, and the shower is extremely uncomfortable! Manhattan hotels in New York are expensive, but the price is acceptable for this location. The hotel's room card system is very old, and the card will be deleted when you put it together with your phone. At this time, when you arrive at the door, you must take the only elevator down to swipe again. I swipe twice in three days!

The environment is excellent, the hotel is relatively new, and the rooms are quite spacious, which is a rarity in New York. The price is also acceptable. Among Western-style breakfasts, this one is quite rich. If you don't mind being a little further from Manhattan, it's actually a great choice. Most of the staff are very nice, especially the housekeeping team, who are very polite and keep everything spotlessly clean. There are many good restaurants on the way to the subway.

Room was spotless and smelled good when we walked in. Carpet was clean. Bed was super comfortable with crisp clean sheets. Stayed an extra 2 days!

Well, i understand that this is one is one of the most affordable accommodation in a prime location so the price is not cheap; however, i believe the room condition could be better 1. I found trace of glass shard in the room floor 2. The bathroom and toilet facility are quite small compared to room quantity 3. The bed condition is really bad and totally loosen

My stay and experience was excellent inclusive of location, customer service will recommend to anyone friendly and efficient staff, clean and comfortable rooms, and a pleasant atmosphere. They also offered amenities like a good breakfast

I had a nice stay at Hotel Bridge in New York. The room was clean and comfortable, and overall the hotel felt basic but pleasant. The staff were friendly and helpful, especially when changing my room, allowing a later checkout, and storing my luggage after checkout. Breakfast was basic, and more options would be nice. The breakfast area was also small, which sometimes made it feel rushed when other guests were waiting for tables. The location allows access to central areas of the city, but they are still a bit far from the hotel. Overall, it was a good stay for a basic hotel with helpful staff