5-Star Hotels in Banten, Indonesia

Had an international flight the next morning, and there was an hourly shuttle service to the airport. I booked a lake-view room, but all I could see was a really, really big tree. And because it was raining, I couldn't enjoy any lake view at all. There was a distinct damp, mildewy smell in the hallway, but the room itself was okay. The air conditioner blew directly onto the bed, though. It's close to the airport, so there was some airplane noise, but it wasn't enough to disturb my sleep. Breakfast started at 6 AM, and the hotel even prepared a breakfast to-go for us since we were catching the 6 AM shuttle to the airport. The service attitude was quite good overall.

Everything is good; the breakfast is quite varied, the room is clean and spacious, the staffs were friendly; there is spa for kids inside the hotel. Overall it was a pleasant stay.

Great staff, but I need to wait until around 3.30 to get my room ready. But they provide the free flow snack and pastry while waiting for the room. I got corner room and the view is directly to the pool which is nice.

Staffs are super friendly and nice! The customer service/receptionist will WhatsApp you to check if everything is okay. You can just call and ask them for anything within their means. Breakfast buffet was good too, a lil downside is the location of the hotel. If you’re coming from City of Jakarta, it will be quite jam if you move out at the wrong timing. But I’ll totally come back coz the hotel is located beside a mall & the big Sea Aquarium! Love it!

I believe that the hotel was a local's favorite as the booking was quite full during Eid al-Fiṭr despite its relatively high price. The hotel was full of family and kids and there is no tranquility. Unlike other comparable hotels in the area, the hotel was not directly connected to the so called private beach. The so called private beach is not private at all and was occupied by many other non hotel guests. The non hotel guests can even park at the hotel carpark and use the ”private beach” and pool for free. Hence the ”private beach” was very full as those street vendors would charge people using the public beaches. So many non hotel guests just flooded in and the staff couldnt care less. So basically hotel guests are stripped off the privilege in using it, and you could never find any space. No towel was provided at the ”private beach”, the pool was like a mud swamp. No locker, only three btoken huts for toilet and changing, and no towel provided. As for the pool in the hotel main building, there is no control as well and seems anyone can use. Only several chairs and pavilions were available but all were occupied by people who did not dress like hotel guests (who would bring their clothes for changing at the pool if they are hotel guests?) Staff was non existent and no one offered to help you find some empty seat. As to other services, the dinning part is fine and food were reasonable. For the room and hotel, while the overall maintenance is ok given that the hotel is pretty new, maintenance was needed as well as cleanliness. The water at the outdoor bath was not hot. No hair conditoner and body lotion. Service-wise, the front desk people are good and tried their best to help. Hope they would not ring guests up at 9am asking them if they want to clean up room. Overall, view from the hotel was stunning, but not even close to 4-star services and facilities.