Check-in and check-out processes were quick and easy. The service was satisfying, and breakfast was delicious. The location is easily accessible. Overall, highly recommended! We'll definitely return if we're transiting through Banyuwangi to cross over to Bali.
Hotel near Tunjungan,Genteng77.1% of visitors choose this area
LLILICAPRILINA2025.10.12
Overall OK, good location, easy access & so many cafe nearby. Even the breakfast also so good like so many local foods that can try. Just one thing no iron inside the room & asking to send iron to room they just take note but not send the iron .
very recommended for family trip, the room clean, friendly staffs with great services, the breakfast delicious with many variations menu, will be back again once we visit banyuwangi
Hotel near Tunjungan,Tegalsari77.1% of visitors choose this area
NNGK.HUANG2025.12.11
Hotel location is good.
I did the check in at 21:30, my room was booked with dinner package and i specific request a meal for room dine in to be deliver at 24:00. I have to called at 00:05 about my request, and only fruit being delivered. The manager apologized for the miscommunication in the restaurant.
The hotel need to improve the sound proof, music from the bar nearby the hotel was very disturbing, the manager on duty (Mr. Hendra) had tried to change the room to upper floor for me but it just the same. I have to cancelled my stay and check out at 01:00AM.
I usually never write comments for my stay, but it was very disappointed with the services that i paid for 4 stars hotel.
Hope the hotel can improve the facilities and services
Hotel near Gubeng,Gubeng17.1% of visitors choose this area
MMaryHalim2024.05.25
This hotel is quite economic for Harris’ level. There are pool, gym, and kids playground. The room is not that spacious but very comfortable for two persons. I requested for an iron and they delivered it to my room very quickly. They could do better for the restaurant, elevator, and the toilet — no bidet shower hence a little bit struggling for kids (i had some guest with kids coming over).
Recently opened hotel located within reachable distance to popular places such as Tunjungan Plaza!
Excellent service from the staff and decent breakfast as well. During our stay, the pool, gym and some other parts of hotel are still under development so they weren’t usable. Great view from the higher up floor rooms. It is a great hotel overall. However, not a foreigner friendly hotel yet because of the staff’s limited communication ability in English.
It's really worth it for the kids.. You don't need to go anywhere, it's complete.. If you're looking for something to make the kids happy here.. The only input is, the room can be rejuvenated again..
Overall satisfied.
Such a nice Hotel in Banyuwangi. Very calm, noiseless, very close to beach, enjoying breakfast while seeing to nice view of Bali.
What a great experience staying this Hotel. 👍
Hotel staff not so warm and friendly. Some do not understand basic english. I was left standing for no reason. Only when i asked what am i waiting for, someone “jumped” in and served me.
Room was ok. Comfy bed. I slept well. But towels are were old with frayed ends. Gross.
Location is less than 10 mins to Tunjungan Plaza, a popular mall. Traffic is mad so crossing the road is challenging. No bottled water but rooms have pitchers to fill up water from Dispensers outside rooms. Good initiative.
Very Good
136 reviews
8.8/10
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8.3/10
Very Good
RRose AnnWe use this place every time we go to Ijen to do birdwatching for years.
Room is ok with warm and good water pressure.
They have western and local restaurant on site. The Western one was ok but the local restaurant is always a no and serve poor quality food, the warung can serve better Nasi goreng than in here. Some of the server in the local restaurant are lack of training.
VvivianetuyyIt was worth the experience! There are many activities available at an additional charge and we booked the Giraffe Feeding as we didn’t have enough time to enjoy Breakfast with Giraffe, it was a fun experience! Sunrises at 5.30am and it was very relaxing to watch animals wander around the safari area right next to you!
GGuest UserClean, spacious, and very comfortable room. For the price of 613k, it was definitely worth it. Unfortunately, check-in was a hassle. The older receptionist said that the booking details had to match the ID of the person checking in. It took a really long time, it was frustrating, and I ended up getting annoyed. However, other staff members were friendly and helped me with my bags to the room, even though I had a lot.
GGuest UserAll the facilities are clean and quite good in quality. Only 1 shortcomings: the door can't shield the the room from sound in the corridors totally, I can clearly heard the knockings and bell ringing from other rooms at night. But in general, it's still a quite decent hotel to stay.
GGuest UserAloft Surabaya is still a relatively new hotel, and everything looks fresh and well maintained. All the staff were friendly and welcoming.
On my first day of stay, I experienced an issue with the TV in my room. All TV channels were lagging heavily, with frozen images, and it took around 30 seconds just to switch between channels. I reported the issue, and it turned out that the problem was only affecting my room. Staff came twice to check what was wrong, but there was no solution, and I was unable to watch TV that entire night.
What I found disappointing was the lack of follow-up. Even though I called again, I was only told that it would be checked, with no further updates. On the second day, the TV channels suddenly worked normally again on their own, but there was no confirmation from the hotel to ask whether the issue had been resolved, nor was I offered an option to change rooms. This felt rather unprofessional.
That night, a fruit platter was delivered to my room, but there was no note explaining the purpose. I assumed it was a form of compensation for the inconvenience.
Despite this issue, I initially planned to stay for only two nights but ended up extending my stay for another four nights. The room itself was comfortable, and the location is excellent — the hotel is directly connected to Pakuwon City Mall, and Park Shanghai is also nearby, making it very easy to find food and dining options.
Breakfast was decent in terms of variety, though the taste was fairly standard. Overall, it was still a comfortable stay, with room for improvement in service follow-up and communication.
MMrEmzThe location is just off the main street running through Malang, makes the hotel less affected by traffic noise. One of the minor drawbacks of this hotel is the lobby drop off area and minimal availability of parking onsite.
The friendliness and helpful customer service can be felt as you step into the hotel, from the security to the receptionist and workers all radiating warm smiles. Our check in process was smooth, we were assisted to find an available room for early check-in before 1pm . The restaurant staff was also attentive and courteous.
The hotel felt relatively new, only a couple years old and in great shape. The bedroom had semi firm but comfortable mattrass, with abundant pillows. Delightfully we got a 55” LG Smart Tv, with the to-date streaming services available (Netflix, Disney, Prime, Vidio, Youtube) and also cable tv showing international channels (AXN, Japanese, Arabic, etc). The room felt very cosy for resting after a long day's work or travel. The bathroom, although only had showers and no bathtub, gave great water pressure and hot water. The only complaint from the hotel is perhaps due to the connecting door, we can hear the other room's door closing and opening loudly as well as some talking from the other room.
Hotel had an interesting gym for good workout, rooftop cafe/restaurant. Didnt try any of those facilities for this trip but hopefully for my next trip. This is my second stay at 101 and look forward to returning again. Also, right across the hotel is a Sara Bakery, which serves good cakes and bakery products, and has a full restaurant menu also.
SSeptitaStaying at Illira was one of the best experience. The staffs was incredibly kind and helpful, the room is clean and comfortable, the breakfast menu was vary and the taste is quite good. But at the top of all that was the hotel view, it was Bali straits and mount Ijen, incredible😍😍 thank you Illira
CChristy RajanVERY POLITE AND PROFESSIONAL STAFF.
FOOD WAS OK
THE TOILET IN MY ROOM NEEDS TO BE LOOKED AT. i HAD TO ALLOW TGHE WATER TO FLOW FOR 23 MINUTES BEFORE THE WATER IN THE SHOWER BECAME WARM..
WWidia Yanelyn”The hotel was in a fantastic location, close to all the popular landmarks. Our room was very spacious and clean, with a comfortable bed and beautiful views from the balcony. The staff were incredibly friendly and efficient, and the breakfast was delicious with many fresh options. We had a truly pleasant and relaxing stay!”
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