Name: Hong Yuan Hotel by The Crest Collection
Address: Haikou, China
Rating: 9.5

France

Paris

Singapore

China

Haikou

I really loved the Hotel Le Clef, 
Unfortunately several issues arose with the stay.
Early check in I requested .. They had a room ready and available but would not put me in the room until after my sister and I got lunch .. and came back 2 hours later pleading with them that we flew all night and were really tired. 
Another manager decided to check us in at around 2 pm instead of 3 pm. 
My boss had a family emergency and we had to fly back to the states 2 days early. I asked if they could add the coins or travel back to my account on trip .com the said no! Would not even try to gesture something towards me coming back . 
The location is great and for boutique hotels not accommodating their customers is not good . 
Another instance. I had called a few days ahead requesting a car service to pick up my sister. 
I have them the airline the flight number her name and cell.. the driver never checked flight information and my sisters flight got in 1 hour earlier.. she was there at the airport with no one to pick her up .. 
I asked for a credit.. I said does the company check the flight itinerary? Did they actually show up? It was all very sketchy and I have to tell you I felt bad for my sister arriving to the airport with no help at all having to go to the police security for assistance. 
So with hotels at our disposal and customer service is a must no a days I’m sad to say as much as I love the location I did not like being left out on taxi and the early check in and also the fact they would not accommodate at all..

The room faced the street, which is lined with bars. From Thursday to Sunday, the noise was incredibly loud. The music was so loud it was heart-wrenching, and it often didn't stop until after 2 a.m. I called the front desk to complain, but they said local law prohibits it until 2 a.m., and there was nothing they could do. Those with sleep problems should be cautious and consider staying Monday through Wednesday. Cleanliness was average, with visibly dirty carpets and various stains on the sofa. The soundproofing was poor, and noises from upstairs and outside the door were clearly audible. Services were minimal. Facilities were limited, and there was no swimming pool. The location was convenient, with a supermarket and breakfast cafe downstairs, both within easy walking distance.

The Louvre is a 5-minute walk away. Lines 1 and 7 are nearby, making it convenient for commuting. The suite's sofa converts into a double bed, perfect for a family of three. The room is compact yet functional. There's a washer-dryer that allows for single-use washing but not single-use drying. Turn right and 20 meters away you'll find a popular Japanese ramen restaurant, perfect for stimulating your taste buds and soothing a stomach plagued by Western cuisine. However, the high oil and salt content is so salty it makes you choke. Eating it twice a day is definitely unhealthy.

Nice boutique hotel with a clean, comfortable room and good service. Great location along Robertson Quay with lots of nearby dining and riverside walks. Rooms are a bit small but still good value for a short stay.

This is definitely the top choice for business travelers staying in Jiangdong New Area.

It's commendable that they can maintain Ascott's service standards in such a desolate environment.

Two things that left a deep impression:
1. The front desk proactively packed breakfast for me as I had an early departure the next day.
2. The spa staff were waiting for me an hour in advance.

One area for improvement:
1. Upon check-in, the front desk could proactively share information about the cultural center's activities with guests.

Xiao Liang and Xiao Su provided excellent service, making both check-in and check-out smooth.

The Crest Collection

Columbus

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