Renovated in 2023, the Grand Hotel Baglioni is a great choice for accommodation in Florence. With Firenze Santa Maria Novella Railway Station just 500m away and Florence "Amerigo Vespucci" Airport only 7km away, transportation is very convenient. Keeping busy is easy, with Flixbus, Brunelleschi's dome and HZERO all nearby. After a long day of sightseeing, guests can retire to the comfort of the hotel. For those driving themselves, parking is provided on site. If you are looking for a convenient place to stay, our guests have told us that this location is excellent. This hotel is a popular accommodation for guests traveling with families.
"I rarely encounter discrimination, but this hotel treated Chinese guests differently. I'm posting this to warn others. I arrived at the front desk at 11 AM, and an old, limping white man served me. He was very rude, but I'm not easily offended and just thought his English wasn't great. He told me to come back at 3:30 PM for check-in, which I didn't think much of since I was going to the art museum anyway. I returned at 5 PM to pick up my luggage and go to my room. The bellhop only handed us the bags and didn't help us take them to the room. Again, I didn't think much of it and just carried them myself. When the elevator reached the second floor, I realized there was still a short flight of stairs. Once in the room, I found it dark and damp. I figured maybe old European buildings were like that, so I opened the window to air it out. Then I noticed the bathroom fan wasn't working, so I called. A worker came to check and said none of the fans were in use. I asked if other rooms were as damp, and the worker said no, and suggested I ask to change rooms. I contacted the front desk, but they said there were no other rooms available. It was my second day in Europe, and I was so jet-lagged and tired that I just wanted to lie down. That's when I discovered the bed was so damp I could wring water out of it, and the nightstands were covered in dust. It was clear this room hadn't been occupied for a long time. I contacted Trip.com and the front desk again, and both told me the hotel was fully booked. Trip.com then contacted their agent. Later, a lady from the front desk called me, still with the official line that there were no rooms. I asked her why we were given such a terrible room when we checked in that morning, and if it was because we were Asian. She immediately fell silent, then asked 'pardon.' I repeated my question, and she instantly said she could switch our room. I asked when, and she said 'immediately.' We were moved to a room across the hall on the third floor, the same room type, but it was bright and dry. At first, I hadn't realized it was discrimination, but this confirmed it. I've already advised Trip.com to remove this hotel to prevent other Chinese travelers from being mistreated. If my English hadn't been good, they would have definitely taken advantage of me."