Luxury Hotels in Florence

"The facilities are perfect. The details are in place and the night view of Florence is panoramic! The garden is also very good! And everyone in the waiter is very enthusiastic, really great stay experience!"

"The service is perfect, the hardware is perfect, and the restaurant tastes good. The basic room type is spacious enough. However, the basic room type is not in the main building, but in another building, which has a seafood restaurant and a separate breakfast room. Of course, if you want to go to the main building for breakfast and dinner, it is no problem. It takes 5 minutes to walk to the main building. If you are too lazy to walk, you can take an electric car."

"We're traveling as a family, so we always book a family room for the convenience of being together. This hotel is generally good, with a great location, nice rooms, and excellent service. Most importantly, the location is fantastic! Haha. However, parking is a bit difficult, especially in the old town. If you're driving, be careful and watch out for tickets."

"Very very good hotel, clean and elegant, right in the city center, walking to all attractions, the bathroom is old"

"Careful and gentle staff New clean and elegant hotel Spa not accessible if not booking treatment Nice gym Far from the center - need to move in car or taxi Good restaurant"

"This is the latest area developed by the entire hotel, with more complete and updated facilities. Compared with the village at the other end of the same hotel where I lived for the previous three days, it is more in line with expectations. The room is bigger, more comfortable, closer to the pool and restaurant. Great holiday experience!"

"Overall, the hotel staff were very nice, but! The hotel manager (an old man) and his wife had a terrible attitude. We booked this hotel solely to take some wedding photos in the manor, but when we arrived, the hotel manager (the old man) outright refused, without offering any alternative or compensation. He just kept refusing, saying we needed to book in advance, but didn't specify how far in advance. His only reason was that the hotel itself needed to take its own promotional photos during those days (though we didn't see any camera equipment or crew at all)... This reason is truly unacceptable. Shouldn't the reasonable and legitimate rights of hotel guests also be considered? We told him countless times and explained that we'd only take a few photos, which would take about an hour or so, and that we could completely avoid their shooting time and wouldn't even be in the same location as them. In short, the old man manager at the hotel repeatedly refused like a robot. Then, the next day, his wife was on duty at the front desk, and her attitude was even worse. She directly told us: ”If you insist on taking photos, we will call the police.” Honestly, this is the first time I've encountered such an exaggerated hotel service manager. We paid 10,000 per night for a room, staying 2 nights, and this is the attitude we got. I will never stay at this hotel again (objectively speaking, the other hotel staff were very nice, it's just that old man manager and his wife who are horrible people, with a typical stubborn Italian attitude, and they were also unfriendly towards Chinese people)."

"I checked in on my birthday, and they surprised me with champagne 🥂 and a cake 🍰. Sometimes hotels just win you over with these little, thoughtful details. Even though I paid a hefty €110 for parking, it doesn't stop me from giving you five stars! 👍"

"This is the best hotel we stayed in Italy, with amazing attention to details, including room facilities where you will be amazed by the set up of the bathtub, the concierge, Cosmo, who can book you any restaurant in the city and grant you VIP treatment in The Mall Firenza, the doorman’s hospitality is also amazing, plus it is in the center of of city where all the hot spots are in walking distance. We will definitely come back!"

"The service is very good, very clean and tidy, the doorman is very enthusiastic, and greets you every time you go in and out~ The room is clean and the bathroom is large, the location is good, and the pasta in the restaurant opposite is delicious. The rooftop terrace is beautiful, but you can only go up from one elevator. The other elevator goes to the suite on the 6th floor~ I didn't meet other people on the terrace, it was quiet and comfortable"