Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Jul 27, 2026|Deluxe Room Partial Haram View - East Towers
Abdullah Zulfiqar UKWow, what an amazing experience! Highly recommended.
The hotel was spotless throughout our stay, and the room was exceptionally clean, comfortable, and well maintained. One of the biggest advantages is its excellent location—just a short walk from Masjid al-Haram, making it very convenient for Umrah.
We were initially upgraded to a better room upon arrival, which was a great start to our stay. Later, we experienced an issue with the air conditioning during the hot weather. Mr. Hashim handled the situation exceptionally well by upgrading us to an even larger and more spacious room. He also kindly extended our checkout time until 5:00 pm, which made our departure much more comfortable and stress-free.
The hotel also generously offered us the choice of either dinner or breakfast. We chose breakfast, and it was excellent, with a great variety and very good quality.
At checkout, Mr. Hassan was incredibly helpful and professional, ensuring everything went smoothly.
A heartfelt thank you to Mr. Hashim, Mr. Hassan, and the entire hotel team for their outstanding hospitality and exceptional customer service. We had a wonderful stay and would highly recommend this hotel to anyone visiting Makkah.
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Price per night from:PHP 11,106
Posted on Jul 21, 2026|Classic Twin Room with Partial Kaaba View
FiezulI had a pleasant stay at Swissotel Al Maqam Makkah during my visit for umrah in summer. The hotel enjoys an excellent location within the Abraj Al Bait complex and really convenient access to Masjid al-Haram and nearby amenities. The room was comfortable, clean, and well maintained.
The staff were courteous and helpful throughout my stay, and the check-in and check-out processes were smooth. Breakfast offered a good variety of options. Overall, Swissotel Al Maqam Makkah provided a comfortable and enjoyable experience, and it is really ma great choice for pilgrims visiting the holy city.
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Price per night from:PHP 9,070
Posted on Dec 12, 2025|Signature Suite with City View
Aulia BimoOverall the hotel staff & receptionist services was very great. Unfortunately, we had bad experiences with the Majlis Restaurant & Cafe Staff services. They force us as the guest of the Raffles for any order with specific minimum order and payment, even though the time we visit is around 9.30 pm (local time), after the dinner.
Please take the act as appropriate for any staff that not provide good service and humble to the Hotel Guest.
Appreciated and thanks.
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Price per night from:PHP 17,242
Posted on Jul 4, 2026
Guest User1. My stay at this hotel in Makkah was truly one of the most wonderful experiences I have had. Everything was exceptional, and what stood out the most was the cheerful attitude of the staff and the warmth of their hospitality. Their kindness and dedication genuinely make you feel happy and welcomed from the very first moment. They go above and beyond to serve guests and make the stay as smooth and comfortable as possible, especially the reception team, who were incredibly professional, helpful, and courteous.
2. The breakfast was excellent, with a great variety of options, and the room was absolutely amazing—beautiful, comfortable, and prepared to a very high standard.
3. One of the most outstanding features of this hotel, especially if you choose the Gold stay option, is the private prayer area overlooking the Kaaba. This is truly a remarkable privilege, as it allows you to perform all your prayers in a peaceful atmosphere away from the crowds. In addition, there is a private entrance and dedicated elevators that take you directly to the Haram, which adds an exceptional level of convenience and comfort to the entire experience.
4. The afternoon lounge was also excellent, both in terms of atmosphere and service. I was especially impressed by the female staff there, who were highly dedicated, respectful, modest, and genuinely committed to providing outstanding service.
5. In short, this was a truly memorable stay in every way. My sincere thanks and appreciation to all the staff for their hospitality, professionalism, and attention to detail. I will definitely stay at this hotel again many times in the future, and they have my warmest regards and gratitude.
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Price per night from:PHP 11,791
Posted on Jul 17, 2026|Superior Twin Room With City View
R YoussefI had a wonderful stay! The hotel is beautiful, very clean, and feels brand new. The rooms are modern, spacious, and thoughtfully designed with great attention to detail. One of the best things about this hotel is its location, it's just a short walk from Al Haram, which made everything so convenient. The breakfast was excellent with a great variety of fresh and delicious options. Overall, I highly recommend this hotel and would definitely stay here again on my next visit to Makkah!
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Price per night from:PHP 8,653
Posted on Jun 26, 2026
SabShaariLove the stay, *************. Very helpful receptionist Reem, she allowed me to check in early. The housekeeping staff, Mizan was kind and attentive. The bellman, i forgot his name, was very professional and i truly appreciate the warm service. 10-12 min walk to gate 79 (during my visit). Don’t forget to bring an umbrella especially during the day.
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Price per night from:PHP 9,283
Posted on Mar 19, 2026
NASRULLAH99
Had an amazing stay at this hotel! 🌟 The room was super clean, comfortable, and well-equipped. The staff were very friendly and helpful throughout my stay, making everything feel smooth and welcoming.
The location was also perfect—easy access to nearby attractions, food spots, and transport. Breakfast was delicious with plenty of choices to start the day right.
Definitely a great experience overall, and I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay. Will surely come back again! 😊
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Price per night from:PHP 3,156
Posted on Feb 9, 2026|Standard Room
Amal khalifaExcellent beautiful hotel with a very good reasonable prices. I booked 2 rooms for five days. We really enjoyed staying at the hotel ..the area is modern with everything you need around you from shops to restaurants to coffees.
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Price per night from:PHP 2,610
Posted on Nov 1, 2025|Traditional Twin Room
Guest UserReceptionists are very different attitudes and professionalism wise. Very nice helpful gentleman at the start, to a very nervous angry lady on check out. Same apply to food quality; 10/10 breakfast vs 5/10 dinners! You expect more consistency in such a 5 star hotel? Location in not far from AlHarm, but if you suffer chronic illness, mind the fact that the hotel is on a hill? Also some very disturbing road work in the area.Some towels are very old, heavily used overtime, some sockets are not working. So, to me it is an average hotel, probably will struggle to compete with similar range hotels as Hilton,Le Merodiane
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Price per night from:PHP 5,285
Posted on Mar 10, 2026|Grand Deluxe Triple Room
Guest UserHuge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!
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Price per night from:PHP 5,460