Read genuine traveler ratings & reviews to find your perfect stay.
9.4/10
Amazing
EErna ZaabarMy first stay in the Jabal Omar area.
I didn’t put high expectations at first, but honestly the service and staff deserve ⭐⭐⭐⭐⭐.
My stay here during Umrah was excellent. The room was comfortable for the three of us, and the amenities were great there was a coffee machine, kettle, and even an iron provided
The bathroom was quite spacious, which made the stay even more comfortable.
Only one small thing the room could use more lamps 😌. Overall, a very pleasant experience and I would definitely stay here again.
DDisneychamsMy second stay at Swissotel Makkah, and once again, it was absolutely perfect.
From the moment I checked in until the time I checked out, everything exceeded my expectations. The staff were professional, warm, and genuinely attentive to every detail. The service was seamless, the room was immaculate, and the overall atmosphere was peaceful and welcoming.
I truly felt cared for throughout my entire stay. This hotel consistently delivers outstanding service and comfort. I am always impressed and will definitely be coming back again.
GGULREZ SADIQ HUSSIAN SHAPOOMövenpick Hotel Makkah delivers a consistently strong four-star stay, anchored by an exceptional location steps from Al Masjid Al Haram.The property is well-managed, with comfortable rooms and dependable housekeeping standards.Service is professional and accommodating, particularly given the high guest volumes throughout the day.Facilities and dining are convenient and well-organized, though peak times can be busy.
Overall, it is a highly reliable choice for comfort and access, rated 4/5
AAnonymous UserPrice: Very cheap for a 4-star hotel. Good value for money.
Location: Quite far, located in the an Naseem area, but like the vive there.
Shuttle bus : very excellent and very punctual.
Room: Overall okay, but the toilet is quite small.
Breakfast: Has a good variety, but the menu is almost the same every day. I stayed for 7 nights and ended up eating nearly the same items daily.
Staff: Generally okay, but there was a serious incident that affected my stay. One night, a bellman attempted to open my room door 2–3 times. Fortunately, I had engaged the inner lock, so he was unable to enter fully. He was accompanied by other outsiders, which was a clear breach of guest privacy and safety.
I immediately made a complaint to the reception. They offered a room upgrade, but the room change process took a very long time. I waited from before Maghrib until after Isya, and eventually had to go to the reception myself to follow up.
Wi-Fi: After changing to the new room, the Wi-Fi signal was very weak. I had to sit near the lift area just to get a stable and stronger internet connection, which was very inconvenient.
YYanda Ekaputra HermawanI had a wonderful stay at Pullman ZamZam Makkah. The location is unbeatable, situated right in front of the Masjid Al Haram gate, which made performing Umrah and attending daily prayers incredibly easy and convenient. I was fortunate to get a room with a beautiful Partial Haram View, which added a special spiritual touch to my stay. Another highlight was the sahur buffet, the selection was massive and high-quality, ranging from delicious main courses and appetizers to a wide variety of desserts.
Highly recommended for anyone looking for comfort and the best proximity to the Holy Mosque.
GGuest UserFantastic hotel. Extremely clean (and fragrant lobby). We had a twin deluxe room with Haram view; spacious, comfortable and plush. Breakfast was also solid with good hours (6:00 to 10:30). We checked out on a Friday and they allowed us to check out after Jummah salah.
The hotel is actually quite close to the Haram. From reviews online I was unsure, but in practice it's a few minutes walk to King Fahd Gate 79. For getting into the Haram I think it is quicker door-to-door than the Clock Tower hotels. For getting back from the Haram to the hotel, that is a bit longer depending on where you exit the masjid anddue to a slight uphill walk (nothing very demanding, non-elderly should be fine), though the walkway gets congested at busy times.
Alternatively, there is a shuttle which takes you from the main hotel entrance to street level in less than 2 minutes; from there you take escalator/lift to the Haram.
Would highly reccommend; only cons here would be no lotion in the bathroom and shower water pressure/temperature was not that high (very minor issues!)
MMuhammad Gulzar AmeerI had a good stay at this hotel. The room was clean and comfortable. The location was very convenient and close to shops and transport. Staff were polite and helpful. Check-in and check-out were easy. There were a few small issues in the room, but nothing major. Overall, it was a nice experience and good value for money. I would recommend this hotel and would consider staying again.
Nnita88Our second time here and it has always been a great experience with the hotel rooms.
The shuttle service to masjidilharam is perfect, but the gate under clock tower most times are closed, unlike before. So we have to divert to jabal umar area before arriving the outdoor courtyard.
GGuest UserHuge thanks and appreciation to the receptionist, Sara! She was a wonderful example of dedicated nationals who go above and beyond to serve the guests of God (referring to pilgrims or visitors to holy sites) with such warmth, cheerfulness, and excellent service. My thanks also go to the buffet staff and our Saudi coffee server, Abdulmajeed, and the rest of the team. Thanks to everyone for a truly unique experience!
MMina LuzonI booked executive room & expect a great amenities , the toilet is way too small.I arrived in Makkah early and sent an email two days before my arrival if I Check in little early but the hotel appear to be clueless about my request. The receptionist can speak fluent English
witch is great for Non Arabic speaking guest.
For hotels with Parking in Makkah, the average price on weekdays is PKR 67,264, and on weekends (Friday–Saturday) is PKR 69,088.
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