New Hotels in Tianshui

"I brought my kids to Tianshui and booked this hotel because of the 2-meter bed. First, let's talk about the location. It's a bit far from popular attractions like the ancient city and Fuxi Temple. There's an uphill slope from the main road to the hotel, which isn't ideal for those who don't like walking. Across the road, there's a downhill path leading to residential areas where there's a morning market, which is much better than tourist-heavy streets like Yusheng Lane. The hotel service was excellent. There was an aroma diffuser outside our room that sprayed every once in a while, and the scent was very strong. After I reported it to the staff, they unplugged the machine for us, as we couldn't stay in the room otherwise. I also suggested they change the scent, as it was too sweet, cloying, and overpowering. The facilities are quite comprehensive. Although the gym isn't big, it's sufficient, and the equipment is all new. The availability of towels, water, coffee, and tea was a big plus. It's worth mentioning that the breakfast on the first day was good, but not so much on the second. I ordered wontons first and then went to get other dishes. When I went to pick up the wontons, they said they were out and gave me noodles instead. There was one fried egg left, and one side was burnt. When I asked the chef to fry another one, he said the machine was broken... I'm not sure if it was really broken or if he just didn't want to turn it on for one egg. Breakfast was advertised until 10 AM, but the yogurt was gone by 9 AM."

"Service: To say that the service must be given a five-star praise, the store owner is very kind, really feel like going home, intimate service, family hospitality, all kinds of warm-hearted services have questions and answers. 👍 Facilities: This homestay is fully equipped and technologically-scientific. It is also specially equipped with disposable earplugs, steam eye masks, and toilet pads are particularly subtle and intimate. Hygienic: This homestay is very new and clean. I am also impeccable for the slight cleanliness. Environment: The antique small courtyard that I like very much is very tasteful, especially in the ancient town of Tianshui, there is really a cave in the sky. The night view of the ancient town is very beautiful. In short, especially recommended"

"The location is good, very close to the ancient city Fuxi Temple, convenient transportation, rich dining around; the room facilities are complete and newer, some equipment is smart, the overall feeling is clean and the service is good. Recommended."

"Honestly, I find this hotel quite ridiculous. I first came here right after it opened, and I even left two positive reviews because the service was excellent back then, including the welcome fruit and the overall reception. But this time, the hotel's service was simply unbelievable. It feels like if you encounter a problem, they won't help you solve it; you're on your own. Their attitude is basically, 'This is how it is, deal with it, and if you have a problem, that's not our issue.' On the first night, at the bar, the bartender was busy attending to foreign customers. I asked for a drink menu three times, and they just ignored me. I ended up having to go to the bar myself to get one, even though there were only two other tables in the lobby at the time. The second day, I felt the room was too low. I didn't want to bother Ctrip directly, but since my membership tier allows for unlimited room upgrades, I first confirmed this benefit with Ctrip's customer service, who then contacted the hotel on my behalf. I also complained to the hotel about their incredibly slow room service. The longest I waited for an order was 40 minutes – that's how long it took for them to deliver an order I could have picked up myself in that time. The duty manager who came to resolve the issue just told me that too many people were ordering and that my room was the best one. What am I supposed to do with that? Should I donate a delivery robot to them? Saying my room is the best is just looking for trouble. Then, the lobby manager called, and after I reiterated the same problem – that the room wasn't good – their solution was to offer a free breakfast. Of course, I didn't eat the breakfast because their breakfast is terrible; I've had it before. Regardless of how the owner arranges things or trains their staff, the overall impression this hotel gives is that either you're an alien, or they simply couldn't care less about you. Everything is incredibly slow. Can't you fix this? Customers want to order food; you're not going to starve us, are you? Or you could just tell us, 'This is all we have, just wait.' Or, 'Your room is on a low floor and not great, just put up with it, it's the best.' 'We can't change your room, so here, have some breakfast.' You complain about a problem, and you never get a proper explanation or a solution. It's utterly perplexing! I should just change hotels. You travel all this way home, carrying so many things, only to deal with this. From a hardware perspective, many reviews have already truthfully pointed out that for this price, it really can't compare to Sheratons in other cities. The quality of this chain brand in this particular city just doesn't measure up. It's not just other cities; even the quality of the drinks at their own bar is inconsistent. The first photo is from this trip, and the second is from February. It's truly baffling. All I can say is that after these few days, I will never stay at this hotel again. It just feels so strange. The staff might think they're working in a five-star hotel, but as a guest, you absolutely do not feel like this is a five-star chain hotel. I even started to wonder if it was a fake, or if all the previous staff were fired after just six months. This attitude is evident from top to bottom, even with the housekeeping staff. For a five-star brand like yours, your staff training should at least live up to your brand's reputation. I simply don't want to communicate with them anymore because it's pointless; problems won't get resolved. It's truly confusing."

"The room was clean and hygienic, which made us feel at ease traveling with our child. The bed was also larger than a typical standard room. The hotel offers a self-service breakfast that was very good, and it's super convenient to explore the scenic spots after eating. Highly recommend!"

"Traveling through the ancient city of Shanghai, running between the streets and alleys, I am fortunate to live here to relieve the fatigue of the journey. The room is not only on the surface, the fabric is dry and clean, the corners are not dusty, the bathroom area has no residual water stains, and you will feel refreshed and peaceful when you enter. The layout of the facilities in the house is exquisite, the lighting level is soft, the soft decoration texture is elegant, and all kinds of electrical appliances are running smoothly, both practical and aesthetic. Xiao Cao's service staff has an excellent sense of proportion and will not be excessively disturbed. When there is a request, the response is quickly and appropriately, and the traveler can effectively observe the needs. Don't have to go to the hustle and bustle of the city, you can find relaxation and comfort, adding a lot of warmth to the whole journey, come to Tianshui to travel, it is worth stopping here."

"The house is newly renovated and very clean. The boss has a good service attitude. It is especially convenient to travel in the scenic area. It is close to Maiji Mountain Xianren Cliff. The food is affordable and large. Every time the boss sends the food, the overall feeling is particularly good. Come back next time!"

"Facilities: The hotel facilities are perfect, the basic needs are all there, and the laundry service is very convenient. Hygiene: Newly opened hotel, health is very good, Environment: The location is OK, there are a lot of food nearby, that is, how much is newly opened and there is a little decoration. Service: The ladies are very enthusiastic and the service is very good"

"Must be all five-star praise, online to see that it is newly opened, booked a room, the experience is directly full. Just go out at the foot of the Yuquan view of the mountain is the scenic spot, go to the ancient city and Fuxi Temple is also very close, walk to the night view, the location has nothing to say. The whole is an elegant Chinese building, the room can play mahjong and drink tea atmosphere is particularly good and very comfortable. The twin room I stayed in was very large, almost 50 square meters, a family of four lived without depression, the lighting was very good, the overall cleaning was spotless, the bedding was soft and skin-friendly, the mattress was moderately soft and hard, and the night was particularly quiet. I slept until dawn. There is plenty of hot water, toiletries and towels are disposable and clean. The boss is very enthusiastic, check-in and check-out are very smooth, and will patiently recommend local delicious food and play routes. There is no excessive interruption but there is a need to respond at any time. The overall price is very high, whether it is traveling alone or a couple, it is especially suitable, next time I come to Tianshui, I will choose this one, I really recommend it."