Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Apr 11, 2026
Guest User
This hotel is definitely one for the bucket list! The service is excellent, and the food is delicious. They also offer a shuttle service to Karuizawa Station, with a polite driver and soft music playing in the car. My only minor complaint is that the hotel doesn't provide bicycle rentals, but you can easily find rental shops nearby.
Show more
Price per night from:€253
Posted on Aug 3, 2026|Standard King Room With Garden View
JiaowoJzongOverall, this was a rather disappointing hotel stay.
Before our trip, our plans changed, and we asked the Trip.com concierge to help with cancellation/modifications. However, they were unyielding, and we couldn't cancel for free, so we had to proceed as planned.
After checking in, I waited alone in the waiting area for a long time, expecting a staff member to accompany me to the room and explain the facilities. I waited for half an hour with no one attending to me. When a large group of tourists arrived, the front desk became crowded. After inquiring again, I was told there was no escort service to the rooms and I had to find my way myself.
At 3:30 PM, housekeeping was still ongoing in the room areas. The room space was cramped, and the view was unremarkable. For a room rate of over 4,000 yuan, the hardware and service provided were far from satisfactory.
The hotel's Italian restaurant had decent food, but it wasn't positioned as a high-end restaurant, and the wine list was very limited.
The next day, I asked the front desk to call a taxi to the restaurant. For some reason, perhaps they didn't understand English, there was a long delay. After further communication, a car was arranged half an hour later, which was baffling.
Considering all these experiences, I will not choose this hotel again in the future.
Show more
Price per night from:€261
Posted on Jan 2, 2026|Double Room
薯蛋頭夫人The hotel is located in the old Ginza Center. A taxi ride to the hotel at night cost us about 1100 yen.
The lobby is on the second floor, with restaurants and shops on the first floor.
We arrived at night and took the elevator to the second floor to check-in.
The staff were all very enthusiastic. When we asked for dinner recommendations, they eagerly suggested places and even offered us hotel discount coupons.
The lobby's decor perfectly matched the charming cabin style, creating a very comfortable ambiance.
The cabin-style room decor was beautiful and cozy. It felt very spacious; we could open two 28-inch suitcases on the floor without any issues getting around.
The room had a shower, no bathtub.
We stayed in D6, and the view outside the window was lovely. It wasn't too close to neighbors and there wasn't much disturbance.
We tried the hotel's Japanese breakfast one day, priced at 2200 yen per person. It was very exquisite and delicious.
Opposite the hotel is the red-roofed St. Paul's Catholic Church.
If you want to go to the Prince Hotel Outlet, it's about a 30-minute walk or a 7-10 minute taxi ride.
Staying at this hotel is more convenient if you're self-driving or using taxis, which is what we did for transportation. A taxi ride to the Christmas illumination event next to Hoshino Resorts cost about 3500 yen.
Show more
Price per night from:€104
Posted on Dec 24, 2025|Japanese Modern Twin with Bath-Non Smoking
Guest UserThe room was surprisingly spacious, and it even came with a kitchen! There's a huge supermarket right next door where you can grab some nice wagyu beef. The check-out staff can help you call a taxi, and they speak English too. You'll need to ask the staff for a frying pan for the kitchen, but they brought it over very quickly. Overall, it was a pretty good experience.
Show more
Price per night from:€117
Posted on Jul 25, 2025
Guest User
There's a long staircase leading from the outdoor area to the lobby; there's no elevator. Staff helped carry our luggage in. The room was huge, and the view from the window was lovely, with trees and pleasant scenery. The room was a bit old and lacked electronic sensors, so staff used a translation device to communicate. Their service was excellent.
Show more
Price per night from:€121
Posted on Jun 25, 2026
Guest UserHighly recommended! The hotel offers a shuttle service, and the surrounding area is very pleasant. Both breakfast and dinner are exceptional and unique. I hope to have the chance to visit again in the future. The rooms are spacious and comfortable, all with wooden structures that give a very calming feel.
Show more
Price per night from:€203
Posted on May 6, 2026
加納信子Everything was incredibly clean, the food was delicious, and all the necessary services were provided – I was completely satisfied! After enjoying scones and tea as a welcome treat, I rented an electric bicycle and explored Old Karuizawa. I drove from Tokyo to the hotel, but the roads were crowded everywhere because it was Golden Week, so being able to rent a bicycle there was a real lifesaver. Dinner was British-style cuisine, and the staff's service was wonderful; I had a fantastic time. Throughout my stay, from beginning to end, I received incredibly warm service that truly showed their hospitality. Considering it was the middle of Golden Week, and with this location and service, I was amazed at the price! This is a hotel I would definitely want to return to.
Show more
Price per night from:€64
Posted on Jan 21, 2026|Twin Room
Guest UserWe spent 2 nights in Prince after first 2 nights in Kusatsu onsen town. The hotel looked underwhelming on arrival and the front office service was efficient but cursory compared to the warm hospitality we had in the ryokan stay. It was low season and hotel was very quiet and had a ”cold” atmosphere.
I was further disappointed when we were shown our room which was on the lowest floor with a simple garden view. On requesting the check-in staff for a change of room on higher floor and a more scenic view, I was told there is an upgrade charge, which I accepted. The new room was the same size and configuration but on a higher floor with a nice view of Mt Asama. While I was happy to pay the fee, I can't help but compare their practice with all the hotels that I have stayed in all these years, where room changes were complimentary so long as the room type remains the same. Nevertheless, the hotel's facilities delighted me immensely and I enjoyed the overall experience.
The highlight of the hotel stay was the fantastic view of Asama in a high ceiling dining room with full glass window. We were able to have different table seatings for both morning breakfast as the hotel occupancy was low, which gave us different perspectives of the scenery.
The other highlight of the hotel is the onsen facility which is located in a separate building on higher ground, accessible via a self service automated tram. Aside from Asama view in the outdoor onsens, there is a common lounge which has equally awesome view of Asama. We enjoyed our time soaking in onsen and resting in the lounge.
Was
I would go back to Prince Asama and experience the scenery during a different season!
Show more
Price per night from:€168
Posted on Nov 23, 2023|Standard Twin Room
Guest UserIt is a 2-floor hotel with hot spring for the guests to enjoy. Though the staff speak little English, but they try their best to communicate. I enjoy most the food they offer. The package includes breakfast and dinner. To my surprise, the dinner is a 5-course french cuisine with coffee at the end. The quality is high not only the food but service. The breakfast is mixed with French and Japanese style. Main course is french and served, and the Japanese food and drink is in buffet style.
I learnt that some people may find the location is not very convenient. However, the hotel provides shuttle bus service to and from the train station. Kindly make reservation in advance and the transport is well managed. If you love a relaxing and quiet holiday in Karuiazawa, this hotel is a good choice.
Show more
Price per night from:€45
Posted on Apr 29, 2026
PupaeB
We stayed at Karuizawa. The accommodation was reasonably priced and comfortable. They have various room types, but we chose a ryokan-style room which involved sharing a bathroom, but there were plenty of facilities and it was very convenient. Regular rooms also have private bathrooms. It's conveniently located for walking to nearby attractions. The only thing we didn't have was hot water. They actually have an onsen (hot spring), which would have been perfect if it had hot water especially with the single-digit temperatures like that, I highly recommend it to anyone interested.
Show more
Price per night from:€51