Marriott properties in Shanghai

Traveling with my child for the weekend, I booked the Marriott Hotel in advance through Ctrip. The hotel's location is superb, just a few minutes' walk from Nanjing Road. The facilities are complete, and the room was clean and comfortable. Even though we had an unexpected encounter with a 'white dolphin' (a metaphor for a minor inconvenience or surprise), it didn't affect our mood at all. Gazing at the Oriental Pearl Tower through the rain-streaked window from our room was also a unique experience. The hotel even provided complimentary welcome fruits, small gifts, and other extra surprises, which was incredibly thoughtful. Honestly, most hotel hardware is pretty much on par these days; it's the little details in service that truly leave a lasting impression. All in all, it was a very satisfying stay.

Great service and new facilities. The room was spacious enough, clean, and had a good vibe. The housekeeping auntie was very enthusiastic, proactively asking if we needed anything when we met her in the hallway. Free parking was a big plus! 👍 After checking in, we just registered our license plate and room number at the concierge, and then entering and exiting the parking lot was hassle-free, which was very convenient. Breakfast was also good.

I booked this hotel for a business trip. The location was great, only about a 15-minute taxi ride to the Bund. The room was incredibly spacious with excellent facilities, and the view was fantastic; I could see the Yangpu Bridge right from my window. My overall stay exceeded expectations! The breakfast was also very generous. I'll definitely choose to stay here again next time.

The hotel was clean and tidy overall, and the lobby was very grand. My room on the 20th floor offered an expansive view and excellent soundproofing. Kitty and another front desk staff member provided warm and attentive service, making both check-in and check-out quick and easy. Perhaps because it was the weekend, the underground parking was tight around 7 or 8 PM, while the automated multi-story parking remained empty due to its small size.

Booked on behalf of someone else, and they messed up both the guest's name and room type. Extremely unprofessional. They promised a follow-up call but never delivered. This was my first time using them, and it truly reflects a very low standard. With elderly parents and children involved, my family was very anxious, and they showed absolutely no empathy. This time, I'm giving a terrible rating. New facilities are useless if the service is this bad.

This established five-star hotel truly delivers! The dining was the best I've ever experienced, and the hotel's service and environment were also excellent. The package deal was very good value for money.

The front desk staff, Yuki, was not only handsome and composed but also incredibly responsible. He went above and beyond to help me with various travel issues, making my airport transfer completely hassle-free and convenient. I originally booked this place because of the convenient airport transfer service, but I was pleasantly surprised when Yuki even thoughtfully helped carry my luggage to the room. His service was meticulous and attentive, which was truly heartwarming.