3-Star Hotels in Lesser Poland, Poland

Booked a room with one double bed, but at check in given a long narrow room with three single beds along the walls and little space between, at the reception my claims were dismissed quite indifferently. All the rest about the hotel was OK and even good: central location with comfortable walking distance to the main transport facilities, very tasty sumptious breakfast with friendly staff, good internet and cosy inner courtyard.

Google Maps says it's an 18-minute walk from the central station, but it actually takes less than 10 minutes. It's located in the old town, and all the sights are within walking distance. The breakfast had a great variety and was delicious. The restaurant recommended by the front desk was also excellent. Some of the front desk staff had strong accents which made them a bit difficult to understand at times, but there were usually two people working, and one was always fluent, so it wasn't an issue. There's no fridge or safe box, but the room was clean and quiet.

A little walk from the station, the hotel is located smack center at the entrance of the Old Town. I was pleasantly surprised at how beautifully room was decorated (later learnt that it models after artefacts in the museum next door!). I also strongly recommend the breakfast here. Genuinely some of the best I’ve had, every bite just a bomb of flavour. Dinner was great too! Moreover, for a seemingly old hotel what genuinely surprised me was the lack of mould or dust even in the deepest corners of the room. I would also like to mention that I had some issue with the hotel facility on the last day of stay. Although I was rather impatient of fear that the hotel will not come back with a solution at all, they were very polite and accommodating throughout the ordeal.

The hotel is well situated in the old quarter. Very convenient for getting around. The tram stop is right out front. Our room was an odd setup. Twin beds positioned on different walls, more like for college roommates than a couple. The rooms aren't big, but they have kettle, closet, and a compact bathroom. It met our needs, with no extras, e.g., fridge or USB charging plugs. Breakfast buffet has many options. It caters primarily to European tastes, but there are scrambled eggs and toasts for those who prefer a hot breakfast. The coffee options are plentiful and there were several types of tea. At $25CDN per person, we found it on the high side. Tip: On arriving at the hotel we were faced with a long flight of stairs. With 2 large suitcases, it was a bit daunting. However, if you follow the sidewalk to the other side there is a ramp. Definitely a better option for people with bad knees or heavy bags.

Overall, it’s a good clean place to stay for 1–2 nights. Despite its central location, the area is quite peaceful. If you book a room on the 3rd floor, you might hear some noise from the room right in front of yours. I appreciated the coffee machine with capsules — a nice touch. However, there were a few downsides: the two single duvets were quite small, and I felt cold; a larger, warmer duvet would be preferable. The mansard room isn’t ideal for tall people, and the shower tended to clog quickly. Also, the showerhead holder was placed too high. Lastly, the carpeted floor made it difficult to drag a heavy suitcase around.

Por medio de la presente, deseo presentar una reclamación formal respecto a la grave incidencia sufrida durante mi llegada al apartamento reservado en Polonia. Mi vuelo desde Barcelona a Cracovia tenía prevista su llegada a las 23:00 horas, circunstancia que comuniqué expresamente al realizar la reserva mediante un mensaje enviado al alojamiento. Sin embargo, nunca recibí respuesta alguna por parte de los responsables. Llegué al edificio a las 23:57 horas y comprobé que el código de reserva que debía utilizar para acceder a la información de entrada ya no funcionaba. El código QR situado en la puerta principal no me proporcionaba las instrucciones necesarias para acceder al apartamento ni indicaba cuál era el número de alojamiento asignado. Además, no existía ningún teléfono visible ni ningún medio de contacto inmediato para solicitar ayuda. Como consecuencia de esta situación, permanecí más de una hora en la calle, de noche y sin posibilidad de acceder al alojamiento que había reservado y pagado. Finalmente, alrededor de la 1:00 de la madrugada, un residente del edificio salió al exterior y, al comprobar mi situación, intentó ayudarme. Posteriormente, su pareja realizó varias gestiones y envió mensajes hasta conseguir localizar a una persona responsable que pudiera facilitarme las claves de acceso y la información necesaria. Gracias exclusivamente a la ayuda desinteresada de estas personas pude obtener las instrucciones correctas y acceder finalmente al apartamento alrededor de las 2:00 de la madrugada, tras más de dos horas de espera, incertidumbre y preocupación. La situación me ocasionó un importante disgusto, estrés y cansancio después de un viaje internacional. Lo más preocupante es que al día siguiente presencié exactamente el mismo problema con otra huésped que viajaba desde Barcelona junto a sus nietos. Estas personas tampoco pudieron acceder al alojamiento por la misma incidencia. Yo mismo tuve que ayudarlas a resguardarse de la lluvia y facilitarles el número de teléfono que me había proporcionado la persona que me ayudó la noche anterior. Por todo ello, considero que existe un grave problema en el sistema de acceso del alojamiento para los huéspedes que llegan en horario nocturno, especialmente después de las 23:00 horas, ya que el código de reserva parece caducar o dejar de funcionar sin que exista recepción ni asistencia inmediata. Esta situación puede dejar a los viajeros literalmente en la calle durante horas. Solicito una explicación formal de lo sucedido.

Relaxed Hampton hotel with parking option (surcharged, if remember correctly, but not too expensive). Nice location for Auschwitz, Krakau, Trip to Ukraine / Slovakia and Energylandia. Very friendly and kind staff at reception and breakfast buffet. Buffet is very decent and everybody will be served plenty (cold cuts, yoghurt + musli, fruits, eggs + sausages, all coffee types (incl. cappuccino). Trip.com was cheaper than booking in hotel, better to compare! For us best option around - checked also other hotels around, but here you get a Hilton daughter quality for just a bit more than other options around. Room was clean, bed comfy (bit on soft side). Fitness room has multifunctional machine + dumbbells and bench + cardio options - enough! Nice hotel, fully recommend!

A stylish boutique hotel I really love this hotel! Everything is so clean and comfortable I love the breakfast and friendly staffs, the hotel make my stay in krakow even better!!

B&B hotel located in Nowy Targ, a town close to Zakopane. The room is clean and tidied everyday. With amenities like water boiler, hair dryer, etc. everyday there is 2 bottled water provided. Location is close to Nowy Targ bus station and restaurants. A supermarket right next to the hotel, opened until 2330. I definitely recommend this hotel if you are planning to ski in zakopane.

The room was much better than expected, the only negative it the shower cabin. I am an average built male but even I felt that the cabin is very narrow and since that was half open, the bathroom was always flooded after taking shower. The lobby/breakfast area could be renovated too, because thise sites felt dated and plenty of wear and tear was visible.