Wonderful staff, especially the shuttle driver. Room served it's purpose but bed springs were old and sagged in the middle, hot water was a struggle. Breakfast was doable but in theoretically nice but ultimately odd and FREEZING atrium area. Overall grateful for the convenient last minute stay after my late flight cancellation.
Detroit locals stayed in many hotels, the room was very clean, especially the bedding was very soft and clean, the room was a bit small, the downstairs was a bit noisy but did not affect the experience of staying. The color matching of the bathroom and shower room is very distinctive. Downstairs is the service desk and a place for coffee snacks. You can sit in the seat outside the door, bask in the sun, drink coffee, enjoy a daze in a clean environment and enjoy the local life atmosphere. .
To take the free bus shuttle to the hotel, after the luggage is extracted on the first floor, the elevator goes up to the second floor and turns left across the bridge, and then goes downstairs on the left hand side, which is the bus waiting point. Each hotel bus is different, with white, red, yellow and green colors, and several shared buses. This must be confirmed by phone with the hotel in advance.
Make an appointment for the bus to the airport tomorrow or later after arriving at the hotel.
No breakfast. No extra bed possible. Suitable for bringing children. The location is very good, not in the city center, but next to several major shopping malls and supermarkets, convenient for shopping and dining. There is parking, free. The kitchen facilities are very practical.
The hotel was good and the staff/concierge very nice, but the airport shuttle was disappointing. The driver was careless with luggage, rude when asked about terminal information, and muttered curses at passengers. Most concerning, he drove erratically, hitting 53 mph in a 25 mph construction zone during rain at 3:30 AM on 10/14
The hotel is a bit old and the facilities inside are relatively old. I saw many families going out on weekends. Sleeping at night is a bit noisy and there are often children running. Overall
I didn't use the shuttle because it was only about a 5-minute ride for $13 by Uber.
The female staff were very friendly.
Although the building is old, it was well-maintained and clean; there were no bugs at all, and the room had a refrigerator and a microwave.
The air conditioning and ventilation worked well, and the vending machines in the hallway sold drinks and water for $1.50, which was very cheap. Cold water is also sold at the front desk. Almost everything I needed was there.
The shower pressure wasn't weak, but everything was fine except for the toilet pressure being so low that I had to flush twice. The area around the building was brightly lit with streetlights all night, and there were 24-hour facilities nearby, such as McDonald's, so the area felt safe. I am satisfied.
At check-in, I upgraded the high-floor double bed room for $25. The room layout is very interesting and the view is good. The hotel as a whole is old, but the maintenance and cleaning are done well. Hotel location is very good, walking distance from business district, Millennium Park, Michigan avenue business district.
Great
106 reviews
9.2/10
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9,1/10
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SSamitraThe room and hotel was great. I don’t like that you do have to pay.$20 per day for parking or you will need to use the city parking but you can’t park over night as city parking expires at midnight. The location has no pool but has a nice roof top. Drinks were pretty reasonable. Over all it was nice.
GGuest UserThis hotel is nice. It was clean. It is farther away from downtown Rochester Hills than the website indicates. We were disappointed that there wasn't a hot tub, just a very small indoor pool. The beds and pillows were comfortable. Two floors of the hotel were filled with kids' hockey teams that were running wild on the other floors, including our floor. The breakfast room the following morning was much the same, the kids were yelling, running around, making a mess of everything while the parents were conversing with the other parents. Total disrespect to the rest of guests. The kids were mixing all the different juices together and then throwing it out because it didn't taste good, throwing away bananas they didn't peel, just wasting food. I know this was not the hotels fault. It's just a shame the parents or the kids had no regard for all the other patrons. We had to wait for the sole person manning the breakfast room to refill most of the breakfast items. There was a nice selection of hot and cold food once it was replenished. I would still stay at this hotel again
Second time here and was good both times. Had small issue with room keys not working but they got it after the 4th time 🤣 pool, bar, mini store. Great location to downtown. Definitely will be back.
The hotel was perfect for a last minute booking due to flight delays. The staff was amazing and friendly. The airport pick up and drop off was super convenient!
GGuest Userthree main issues with my stay.
1) the shower was ridiculous - it literally took fifteen minutes to get anything like warm water coming out of the shower. I was lucky because I had time - if i was there for business and pressed to get out to a meeting, I would have been very upset. On the day I left, I was able to do my packing and tidy the room in the time it took for the water to run hot. Total waste of water
2) the closet had broken hinges on the door - not a huge issue, but generally made the room feel unloved and not cared for. Very simple maintenance could fix it, but no one cared enough to fix. Shows a lack of quality control for the customer experience
3) the walls were very thin - i could hear my neighbor come back at 2:45 am, play music on their phone, run the shower and then partake in some amorous night time activities through the wall.
in general the location is good, service from the front desk and the housekeeping was good, parking is convenient
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