Hotel is fancy and clean. Love the Japanese style room and also the hot spring included in the hotel. We check-in late at 8pm and we felt warm welcome by the concierge staff as the staff helped collect our luggage’s and arrange sending them to our room. The check-in staff are inflexible on the late check-out request and she seems only wants to sell the membership account.
It’s a bit hard feeling of the way she tell us a BIG NO if we don’t join the membership for the late check-out.
End up we didn’t request it anymore as we didn’t like been “force” to do so.
I booked the VIP room and it was huge! It really felt like a traditional ryokan, which was superb! Having the onsen right in the room was also fantastic, honestly. I absolutely loved my stay here. It was so relaxing, and the lake view was just magnificent. Since I'll be in Kyoto for the next few days, I'm definitely coming back for another night to enjoy the onsen and the stunning view of Lake Biwa again.
Transportation: The hotel is right next to Changbin Station, very close, so there's no need for a shuttle.
Room: The carpet in the room had a strange, foot-odor-like smell, as if something had been spilled on it. However, the bed faced a scenic window, which was quite nice, though the curtains weren't blackout.
Hot Springs: The outdoor hot springs weren't particularly clean. My friend, who has allergies (but usually doesn't react to topical exposure), had an allergic reaction after using them.
Entertainment: There's a game room with activities like table tennis, which doesn't require reservations. You can just go in when it's empty, which is pretty good.
Food: The breakfast and dinner were fantastic, no complaints there. The restaurant also had a great view, and I even saw a rainbow in the morning. The snacks were good too.
Facilities: A bit old-fashioned but very clean and well-maintained.
Cleanliness: Very clean, even cleaner than Mitsui.
Environment: Having a balcony is amazing! The air is fresh, the scenery is unbeatable, and taking a walk by the lake during the day is simply blissful.
Service: The staff are mostly Japanese and don't speak English, but check-out was super fast and the shuttle bus was very punctual.
I hope to have the opportunity to return to this hotel again in the future. It has a large room, a balcony, is very quiet with few people, and the environment is exceptionally beautiful.
the best hotel i stay in for this 2 weeks japan trip. thumbs up for the staff attention and service.
key features
1 shuttle bus service from train station
2 big room facing lake
3 very good breakfast
4 good location, quiet yet within vicinity of supermarket and good restaurant
Located in Koka, Keyaki no yado En is a 3-minute drive from Kohara Yojiro Shoten and 10 minutes from Miho Museum. This ryokan is 17.1 mi (27.5 km) from Lake Biwa and 5 mi (8.1 km) from Topeak MTB Land.
This ryokan offers designated smoking areas.
Japanese breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Make yourself at home in one of the air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers.
Outstanding
10/10
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8,8/10
Very Good
Free flow lounge for all guest staying, lovely onsen bath, shuttle bus to nearest train station.
The best hotel in this trip. The room is really large in size and tidy with different amenities provided. Got very nice hair dryer from refa. My family enjoyed the stay here. Very nice scenery, right next to the biggest lake in japan. Definitely recommended.
Wow! What a wonderful experience at Biwako Grand Hotel. Truly the most relaxing part of my Japan trip, the onsen was very beautiful, with fantastic views. We didn't end up getting a pure lake view, but it was still a beautiful and relaxing experience in the tatami room. It was a tad pricey, even for off-season, but with a wonderful kaiseki dinner, it was still a great time.
I loved everything about this hotel. The cleanliness was outstanding — easily one of the cleanest hotels I’ve ever stayed in. The staff provided great service and were always helpful and friendly. The hotel offers a shuttle bus to the train station, which made getting around very convenient. The food was delicious, especially the breakfast, with good quality and variety. The highlight for me was the hotel view — absolutely beautiful and very relaxing. Overall, the stay exceeded my expectations and I would definitely come back again. Highly recommended!!!!💕💕💕🎀🇯🇵🙌🏽
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