4-Star Hotels in Victoria, Australia

(1) The front desk lady was incredibly condescending. She was clearly of Asian descent, but she looked at us with utter contempt the moment we walked in. Her attitude was completely impatient and rude, and she spoke to us in a superior tone, lacking any professional hotel etiquette. It was really uncomfortable to be discriminated against by another Asian person in Australia – seriously, what's up with that? 😅 Later, when we were leaving, we saw her being incredibly friendly to a Caucasian man, smiling and greeting him as soon as he entered, asking about his needs. What's that supposed to mean? 😅 I was happy until I saw her at the front desk, and then I just wanted to switch hotels. (2) The hotel also completely failed to inform us about the check-out time. It's completely different from the standard 12:00 PM check-out in China. We started getting knocks on our door at 8:00 AM, but no one spoke, so we thought it was a mistake. No one told us it was because we needed to check out. We weren't informed at all beforehand, which resulted in us being ordered to leave immediately. It was humiliating and offensive; we were almost kicked out and were charged an extra $50! ❗️ (3) The other hotel staff were very nice, and the Thai food at the hotel was also delicious 😋. The guests from other countries we met were also very friendly and polite. The breakfast selection wasn't huge, but the fried rice was exceptionally good.

We booked a two-bedroom suite, which was actually two separate rooms connected, and having two bathrooms was a definite plus. The location is right in the town center, making it super convenient for dining and shopping. There's an underground parking lot, but the entrance is a bit tricky to find; you'll need to slow down and look carefully as you approach. Check-in was handled by a handsome Chinese guy, which was a nice touch 😋. On the downside, the living room floor was a bit slippery, the lighting in the room was a bit dim, and the bathroom was a little cold at night. The picture is of a nearby burger joint, which was quite good!

Amazing location, staff, rooms and facilities. Would highly recommend and would stay again.

The hotel is right in the town center, and parking is conveniently located right outside the rooms. It's clean and tidy, and there are plenty of dining options nearby. Turn left out of the hotel and just a few steps away, you'll find a street full of restaurants. The very first place on your left serves a great dinner. If you turn right and walk to the end of the street, the breakfast at that spot is fantastic! Their smoked salmon croissant was absolutely delicious!

For Chinese travelers, having a hot water kettle is incredibly important. The one-bedroom apartment was very spacious, with plenty of room. The washing machine and dryer were a huge convenience, allowing us to pack lighter. The induction cooktop, oven, cookware, dishes, and dishwasher, combined with the large supermarket nearby, made cooking a joy. Australian beef and lamb are truly delicious! Laundry detergent, dishwasher powder, dishcloths, salt, and pepper were all provided, which was very helpful. The neighborhood is new, quiet, and close to both the beach and tram stops. It's also within the Free Tram Zone. The front desk staff were friendly and always happy to assist. This is an excellent choice for families with children.

The apartment very spacious and clean. Easy to self check in & check out. Recommended for family with 5 persons

Overall a good location as there are 2 tram stops just a quick 3 to 5 mins walk away from the apartment. There is a minimart and 7-11 just downstairs, convenient for picking up necessities. The apartment was quite big and had very useful amenities like a washer, dryer and fully equipped kitchen, including a dishwasher and big fridge. Unfortunately, the air-conditioner wasn't the best for me as it was a standing type located near the window in the living room. Despite adjusting to the lowest temperature and highest fan speed, the bedroom was still quite warm. Body wash, shampoo, hair conditioner and towels were provided but not toothbrush, comb or bottled water. There was a kettle provided but I would prefer having bottled water provided daily. I was also surprised that housekeeping was not provided for my 5-nights stay. Fresh towels can be requested by hanging a sign on the door before 8 am. Generally a good stay but do note that the reception counter is not open 24 hours, so if you arrive outside these timings, separate arrangements should probably be pre-arranged.

Booked 2 rooms and upgraded to a corner room with views only to spend the whole stay in darkness with no views or natural light as the electric drapes were not working and multiple attempts to fix by maintenance were not succesf. Was told they were coming back to fix but when I went to reception at 7:45pm to ask why they’re not fixed I was told they determined they could not fix until a later date, Requested a room refund from Crown which was declined. Very poor experience and will be taking the request for refund further. With no natural light it was akin to staying in a large dormitory.

I arrived at late check-in time on 2/11 Sunday and Mildua Inlander's staff was after office hour so I contacted to staff for room check-in by phone call, Staff are so helpful to help me to collect the room key and required admin work. However, due to the resort's layout and my room location(my room is ROOM 90), the circulation of the hotel is not poor, poor room ordering(it is not by 101 for on 1/F like typical hotel, it is using 1-50 for G/F, 51-100 for level 1; if 101-110 for block 1, 121-129 for block 2, 131-139 for block 3, 141-150 for block 4 would be better), no coherent corridor at the end, not much signage and map/easy to miss, no Lift or easy ramp for level 1. so, it is hard to find my room and poor experience before entry the room. Room is good for me. One thing is: can consider to have openable window after the mosquito net on the balcony sliding door if I don't want to turn on the air-conditioner.

Thanks to the host lady for taking time to help us when we arrive at the time of the office closure. Bread and cooking as a welcome gift, super sympa.