5-Star Hotels in Vestland, Norway

The hotel itself is beautiful, and the room we stayed in was comfortable. However, our arrival experience was disappointing. We booked through Trip.com and, at check-in, were told that the room we had reserved was much smaller and not what we were expecting. Based on that explanation, we paid an additional fee to upgrade. Later, the hotel explained that the confusion was caused by the room photos used by the booking platform. Regardless of whose mistake it was, as a guest I was placed in a position where I felt I had to pay extra because of conflicting information between the hotel and its booking partner. I believe hotels should work closely with their booking partners to ensure room descriptions and photos are accurate, so guests can make informed decisions before arrival. I hope this process is improved for future guests.

Loved that the staff were nice and helpful. breakfast was lovely and a good spread. The hotel was conveniently located and we could almost walk everywhere. Parking was quite close but I would recommend to drop off your luggage before driving to the parking as walking on cobblestone floors in the rain is definitely an experience of its own. Parking is expensive and not included in the hotel but well it’s in the city centre so I wouldn’t expect anything less. The hotel staff also helped us to store our luggage when we went out on our activities for the day. We stayed here twice! It was only lacking some amenities that I was used to like toothbrushes, slippers, bathrobes and shower caps but the rest were provided

It was a great stay at Opus.  The location is everything, the staff were wonderful especially Kartika who guided us on everything to do & eat in Bergen. She was v kind and helpful.  The breakfast had a great spread. And I would highly recommend this hotel.