The hotel's front desk service was particularly poor. Upon check-in, I explained I'd already booked and paid on Trip.com, but the receptionist showed no respect, insisting I hadn't paid. Later, I called the manager over, who abruptly stated we'd already paid, offering no apology for their previous rudeness.
The room was small and barely adequate. Don't expect too much in Greenland; it's basically nothing. The hotel is close to the airport, but still a distance from the town center. Those with a car should consider this carefully.
We checked out at 10 a.m. and asked if we could check in later, as our flight wasn't at noon. As expected, we were given another rude treatment. I can only say the hotel doesn't think it needs to be polite, but I definitely wouldn't recommend staying with such an attitude. Of course, options in Greenland are limited, so if you have no other options, you might want to stay here.
Travelling is an eye opener. I came across the worst rudest Front Desk person , Heidi. I booked a Seaview Executive Room, but was given one with a view of a broken hut on some stones. Heidi at the Front Desk said , ” You booked through *******, so we cannot change for you.”. I said ,” I paid extra to have a seaview room snd it is printed out on my voucher. .” ... Heidi said ” ******* made a mistake, our hotel is full, we cannot change room for you”.I said I need to take photo of your name plate to complain against you” . Heidi said , ”It is against the law here for you to take a photo of me, I will call the Police” ...She stormed into the manager's room. Her manager, Renee, was more reasonable. We were offered a seaview room in the end. I hope that this very bad experience was not because I am asian.
The rooftop restaurant is good because of it staff, its view. I should have taken photo of the 'broken hut view' room.
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GGuest UserTravelling is an eye opener. I came across the worst rudest Front Desk person , Heidi. I booked a Seaview Executive Room, but was given one with a view of a broken hut on some stones. Heidi at the Front Desk said , ” You booked through *******, so we cannot change for you.”. I said ,” I paid extra to have a seaview room snd it is printed out on my voucher. .” ... Heidi said ” ******* made a mistake, our hotel is full, we cannot change room for you”.I said I need to take photo of your name plate to complain against you” . Heidi said , ”It is against the law here for you to take a photo of me, I will call the Police” ...She stormed into the manager's room. Her manager, Renee, was more reasonable. We were offered a seaview room in the end. I hope that this very bad experience was not because I am asian.
The rooftop restaurant is good because of it staff, its view. I should have taken photo of the 'broken hut view' room.
Rrushing-oliverThe hotel's front desk service was particularly poor. Upon check-in, I explained I'd already booked and paid on Trip.com, but the receptionist showed no respect, insisting I hadn't paid. Later, I called the manager over, who abruptly stated we'd already paid, offering no apology for their previous rudeness.
The room was small and barely adequate. Don't expect too much in Greenland; it's basically nothing. The hotel is close to the airport, but still a distance from the town center. Those with a car should consider this carefully.
We checked out at 10 a.m. and asked if we could check in later, as our flight wasn't at noon. As expected, we were given another rude treatment. I can only say the hotel doesn't think it needs to be polite, but I definitely wouldn't recommend staying with such an attitude. Of course, options in Greenland are limited, so if you have no other options, you might want to stay here.