4-Star Hotels in Lombardy, Italy

Unfortunately, my stay at Glam Milano was very disappointing. The room temperature was around 27°C throughout the night, and despite air conditioning being listed as an amenity, no effective cooling was available. I contacted reception multiple times and was told the heating would be turned off, but this never happened. The room remained uncomfortably hot and made proper rest impossible. I arrived late at night after a 16-hour long-haul flight and had no realistic alternative but to stay, despite the conditions. To make matters worse, I was also required to pay an additional fee on arrival, which felt unacceptable given the circumstances. A hotel at this price point should be able to regulate room temperature properly or at least resolve issues when guests raise them. The lack of solution, combined with poor handling of complaints, significantly impacted my stay. I would not recommend this hotel to anyone who values comfort, rest, or responsive service.

The room was fine but it definitely needs some fixing. The mirror wasn’t lined up properly and the shower door didn’t close right. It looks fancy at first but the materials actually feel quite cheap. The worst part was the bathroom light. It’s on a timer with no proper switch. If you stay in there more than two minutes it turns itself off. The light went off while I was showering and I almost slipped so many times. Super unsafe and really annoying. Breakfast was pretty bland. Not much choice and the bacon was overcooked. I only had some pancakes. It’s absolutely not worth 18 euros and not even that good. The only real positive is the location. It’s close to the central station which is really convenient.

Room was double booked on arrival! Room amenities very modest (no shower cap, ear buds, tooth brush, stationary set). Service level at front office not going above and beyond minimum. Very large TV set, really nice to watch with a good selection of international channels. Easy accessible secured parking and free shuttle to train station/airport. Overall a decent hotel close to Malpensa airport and opposite a small shopping mall as well as golf course.

I recently stayed at this hotel and had a wonderful experience. The location was perfect—close to public transport and within walking distance of many attractions and great restaurants. The staff were welcoming, professional, and always ready to help with recommendations. My room was clean, modern, and comfortable, with everything I needed for a relaxing stay. Breakfast offered a good variety of options, and the atmosphere of the hotel felt warm and well cared for. I’d happily stay here again on my next trip to Milan.

Everything is ok, a good evening restaurant, there was no breakfast because there was an early flight.

The hotel was conveniently located near the airport and the shuttle was very helpful. Room was clean but located near the elevator and an alarm went off in the middle of the night. I had a simple dinner at restaurant (chef’s choice ravioli and aperol spritz), but 2 hours later was so dizzy I could barely stand or sleep. I managed to check out at 5:00am but was very ill and had to vomit in the airport. The dizziness lasted the whole day and it was quite terrifying. I cannot say it was caused by the restaurant food, but the other travelers in my party who didn’t eat there were fine. It was a traumatic experience I hope to forget.

I stayed here in July with my friend. The hotel location is really convenient (5 mins walk to the main station). For two people the room size is good, amenities etc however at night it got really cold and spare duvets were not provided (had the AC on the entire night as my friend needed it). It would be useful for duvets to be stored in the cupboards already as we had to make a phone call around 2am for it which took a while to come. Reception staff were nice, stored our luggage and umbrellas were provided for the day.

I booked four nights, and right after I made the reservation, Ctrip lowered the price of the same room type and conditions by nearly 550 CNY and refused to refund the difference. As a Black Diamond member, I felt deeply betrayed. Now, I would like to make some comments on the hotel itself. First of all, overall this hotel is quite good. The front desk staff are very polite and helpful, the room cleaning staff are also very courteous, and the breakfast is fairly plentiful. Next, I will truthfully record some flaws that I cannot accept: 1. My room for the first night was 31, located behind three elevators. Starting around 6 AM, the noise from the elevators kept me awake and prevented me from falling back asleep. It was a truly unbearable ordeal! Thankfully, the front desk changed my room for the second night; I'm grateful for the gentleman's assistance. 2. There was a dead fly by the window in the new room, which was disgusting. I took care of it myself. 3. There are two major problems in the bathroom: the towels are dirty and have a sour smell even when not in use. Also, the showerhead has a very low water flow due to limescale buildup. 4. The spotlight above the room door had fallen down, and because it was the weekend, no one was there to maintain it. It's really ridiculous. Unahotels is a hotel chain I really like, and pointing out these problems is simply hoping the hotel will improve its quality and ensure a basic level of quality for our guests.

The hotel itself is big and has over 500 something rooms. My room was very relaxing, tranquil, very sunny and quiet. The breakfast was above average compare to what Italians eating for breakfast. The hotel is 12 minutes walking distance from metro station and 20 minutes to Penny, and other shops. The location is good. The only downside if you having an early flight to the airport,  there is no public transportation available, taxi is expensive charged by the hotel for €140. There is a free shuttle bus provided by the hotel,  unfortunately leaves between 6:30AM-8:30 AM, and in the evening for about 2 hours. In the hotel there is a small gym only. It is value for money.

Great place for stay. Bus station and railway station are 5 minutes walk away. Easy to get from the airport Bergamo.