Name: Rusk House Serviced Apartments
Address: Houston, United States
Rating: 9

United States

New York

Chicago

Houston

San Francisco

Washington D.C.

Philadelphia

Overall, our stay was mostly good, although there were a few issues, especially at the beginning and with service.
On the first day, we were assigned a room with no natural daylight at all, only frosted glass windows. This clearly did not match the online listing, which advertised natural light and a partial city view. After raising the issue at the front desk, we were given a different room the following day, which was fine.
Service was inconsistent. On one occasion, housekeeping was completely forgotten. Only after a strong complaint at the front desk was the room eventually cleaned. Prior to that, we were told cleaning was no longer possible because all housekeeping staff had already left for the day, which was not acceptable.
The room itself was well laid out and functional, though not particularly modern.
The location is excellent, just a few minutes’ walk from Grand Central Station, making it very convenient for getting around the city.
Considering we stayed over New Year’s, the price was reasonable, which is a definite plus.
Overall, despite the initial issues, solutions were ultimately found for all problems. For that reason, we would rate the hotel 4 out of 5 stars.

The hotel is in a good area, the staff is very friendly, the room is spacious, clean and has incredible views. The only thing is that they charge you a $100 deposit that they don't tell you beforehand and they supposedly give it back to you when you leave, although I'm still waiting because supposedly it's an international transfer and it takes a few days, let's hope it's true.

Great hotel in excellent location. Very clean, kind and attentive staff, excellent amenities. Highly recommend the PTH, we are return customers and would go back again.

The location is very convenient because it is near Times Square and the bus stop. If it was next to Times Square, I thought it would be too noisy, but it was very quiet and nice. And the front desk staff were very kind and listened to all our requests. They even brought us a kettle and a microwave, so we had a very comfortable stay. There is a gym in the basement, so it is good for working out, and the lobby is quiet, so it is good for meetings. It was nice that we could get water as much as we wanted from the lower floor. The cleaning service was also good.

Super location, right on the 5th Avenue. The room is too small. The breakfast restaurant is good. It is worth having a brunch.

The front desk is very small, but the front desk is friendly, check-in is convenient, and storage is also at the front desk. Free ice water is provided, the room facilities are very new, but no cleaning service is provided. It is very close to the central train station

I've never had such an experience before. In my whole life I barely give 2 stars feedback to property, honestly I just wanna give 1 star feedback but the residents are friendly and nice that why I add one more star for them. The location is really convenient, room setting is super clean and organization. However, the black old lady who works at front desk is really mean and rude, she tried to bully me when I was checking in. Her service attitude likes she's guest I'm staff, and I owed her money, too. After check in my mood is really down, so I can't get any reason is why I pay almost $400 a night come here to get treatment like  that. If you come to check Chicago I won't recommend this hotel for, or if you like the hotel but don't come to check in around 11am-1pm on Saturday！

The room is very narrow and the hotel is a bit old. There is a public lounge area for coffee, tea and work. It is next to the Chicago River and is quite noisy. There are many tourist buses at the door.

Parking is cheap enough, $43 for 2 days. 
Staff are nice and friendly. I asked for not 
Cleanness of the room is well, but the room design is a bit  weird, long walk from washroom to the bed ;p
Not enough bright for the room but it’s fine for stay. 
Rooms distance is quite closed, and doors are not sound-proofing.

Both the suites and premium rooms are fantastic! They all come with kitchens, which is super convenient for making simple Chinese meals when you're craving home cooking. My favorite part is the lobby's self-service bar, with complimentary water, coffee, and milk. It's incredibly handy!

I don’t know why this hotel has so many bad reviews. I just stayed here with my toddler and it was perfect for us. It was very clean. The rooms were a great size and the location was perfect. The room was decorated so cute. We loved it. The only negative thing I will say was that the elevator was very slow and only one of them weren’t. But other than that, I would definitely stay at Rusk house again

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