Name: Marco Polo Plaza Cebu
Address: Cebu City, Philippines
Rating: 8.7

China

Hong Kong

Xiamen

Philippines

Cebu City

Wuhan

Jinjiang

Beijing

The location is superb, right by Harbour City and just a stone's throw from Victoria Harbour. We arrived from Zhuhai in the morning, around 11 AM, and were able to check-in early and store our luggage. We then immediately started our exploration of dining and shopping. Around 3 PM, I asked for our room number and was surprised with an upgrade! The room was super spacious, and the bathroom even had a shower. It also came with USB charging ports, so I didn't need to bring a power adapter. The bed was huge and very comfortable. I'll definitely choose this hotel again next time I'm in Hong Kong.

Great location, very convenient for transport!

Aside from a very unsatisfactory check-in experience, everything else was okay! I didn't keep any evidence, but I had stated a ”preference” in my booking to be with a child, and they gave me a room on the fifth floor – I didn't even dare to open the curtains... The man handling the check-in was expressionless and silent the entire time!!!

The restaurant was good, and the service was quite nice...

However, the bathroom was dirty upon check-in.

The room was quiet, though ventilation wasn't great, but acceptable. The hygiene was good, and I didn't encounter any bugs like some negative reviews mentioned. The location is good, within Harbour City, but the hotel isn't very prominent, so it took some time to find. It's a bit of a walk from the MTR station, but still convenient. After dinner, a stroll will get you to Victoria Harbour to enjoy the night view. The front desk staff were all very polite, courteous, and proactively helped with luggage. The breakfast offered a decent mix of Western and Chinese options, and the service staff were enthusiastic and organized. Overall, my stay was a good experience, and I would choose this hotel again for my next trip.

The biggest impression during my stay was the high-quality service at the front desk. Upon arrival at the hotel to check in, the front desk staff were warm and polite, very skilful and efficient, with no long waits. When inquiring about check-in benefits and nearby travel routes, the staff patiently and thoroughly answered and proactively offered practical advice. After reporting any issues, the response was prompt, and the handling was appropriate and professional, which was very satisfying. The room environment is well maintained, with all facilities in good condition, making it comfortable and convenient to use. The hotel is in a prime location, close to commercial districts, making travel and dining very convenient. The front desk team provides well-mannered, warm, and welcoming service without being overly intrusive, which is very good. The entire stay was smooth and pleasant, and the thoughtful, attentive service at the front desk greatly enhanced the experience. It's suitable for both business trips and leisure trips, highly recommended. I will choose to book again next time I come to Xiamen. Highly recommended
入住期间最大的感受便是前厅优质的服务。抵达酒店办理入住，前台人员热情有礼，很好 操作流程熟练高效，没有长时间等候。咨询入住权益、周边游玩路线等问题，工作人员都耐心细致解答，主动提供实用建议。遇到问题反馈后，响应及时，处理方式得体专业 满意 
客房环境卫生保持得很好，各类设施保养完善，使用起来舒心便捷。酒店地段优越，临近商圈，出行就餐十分便利。前厅团队服务有分寸，热情却不会过度打扰，很赞 
整趟入住体验顺畅愉快，前厅贴心周到的服务大幅提升入住幸福感。无论是商务出行还是休闲旅行都很适合，值得推荐，下次来厦门依旧会选择预定。很推荐

Marco Polo Plaza, Cebu Review
Here is a two-paragraph review that balances the atmosphere of the hotel with the quality of the service:
We had a wonderful stay at the Marco Polo Plaza. The hotel offers a peaceful escape from the hustle and bustle of the city, and the views from the Nivel Hills are absolutely stunning. Our room was clean, spacious, and provided the perfect environment for a relaxing getaway.
What really stood out, however, was the exceptional service. The staff were incredibly professional and went out of their way to make sure we were comfortable throughout our visit. From the delicious breakfast buffet to the well-maintained pool area, everything exceeded our expectations. We will definitely be returning!

Marco Polo

Columbus

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