GGuest UserThe first impression of the hotel was fantastic. The grand entrance with its high ceilings gave off a welcoming and elegant vibe. The lobby also looked stylish and thoughtfully designed, which set a nice tone for the stay. A special mention goes to the young concierge who helped us with our parking and luggage. He was polite, efficient, and made a great first impression. We arrived slightly ahead of check-in, which is strictly from 3pm. Thankfully, the hotel provides access to the Fong Room while you wait. The space offers free drinks, light snacks, games, and a seating area. It was a really nice bonus, not something every hotel offers, and genuinely enhanced the guest experience. We booked three rooms but only two were ready when we checked in. This was a lapse in service, particularly since there was no apology or gesture of goodwill. Honestly, it came across as unprofessional and slightly disappointing. Another observation was the inconsistency between rooms. Even though we reserved the same room type, each had a different setup. One room was missing the couch shown in the listing and didn’t have a tub, while another had a small coffee table instead. That said, the rooms were stylish and comfortable overall. The scented foaming hand soap really stood out, surprisingly memorable! Breakfast was decent, with a reasonable variety. Despite a couple of service missteps, we’d recommend this hotel to travelers looking to stay near Feng Chia Night Market.
Show more