"The package deal was valid for the third and fourth days of the ***** New Year. Upon arrival at 2 PM, I found the room wasn't ready yet—there were three rooms in total. They said they'd clean one first, but by 3 PM only two were ready. I had to go to the front desk myself after 4 PM to get the room key for the last one. The online concierge service was only briefly helpful; after requesting a replacement, things improved slightly. It seems there were too few guests during the Spring Festival, and customer service was overwhelmed. I suggest the hotel increase overtime pay; too few staff directly impacts service quality. The front desk didn't provide any information about the hotel's locations upon check-in. I had to find my way around entirely. I was shocked by the complete lack of accessible facilities! I had to push my stroller up and down stairs the whole way; wheelchair users shouldn't stay here. The next day, I found a path without steps, although it was a longer route. You have to check and ask about the package details yourself. The original contents of the Suzhou-style noodle package were suddenly changed without any compensation. They initially said the swimming pool wouldn't be open in winter, but it turned out to be open. The room refrigerator could only maintain 10 degrees Celsius, which was necessary for storing baby food. I wouldn't have considered a hotel without a refrigerator in the first place. After calling the front desk multiple times, they said they could provide refrigerated food in a large refrigerator, and staff delivered it daily around mealtimes. The minibar was complimentary, with Coke, Sprite, and orange juice. Breakfast selection was limited, but the meat-filled glutinous rice balls were quite good. The night view was beautiful, there was a designated fireworks display area, and they even gave me a discount coupon for fireworks. Upon check-in, I was upgraded to two suites, and they tried their best to arrange the three rooms close together. There weren't many pets, and I wasn't particularly interested. The children's castle had quite a few toys, but almost no climbing frames. At check-out, I asked if I could delay my departure, and they said no, because the reservations were too full? Fine, I couldn't check in at 4 PM, so I had to check out before midnight? Finally, they reluctantly said I could check out at 1 PM."