Spa Hotels in Nairobi

I only stayed at JW Marriott Nairobi for one day, but it was more than enough to make a great impression. From the moment I arrived, the staff were incredibly welcoming and made everything feel easy and comfortable. The hotel itself is beautiful, modern, and very well kept. My room was spacious, cozy, and thoughtfully set up, with a lovely view of the city. It felt like the perfect place to relax, even with such a short stay. I also really enjoyed the food — everything I tried was fresh and well prepared, and the atmosphere was calm and inviting. Overall, it was a great experience, and I’d happily stay there again, even if just for a quick visit.

We loved staying at this hotel which is absolutely steeped in history. Staying here feels like taking a step back in history and the art deco design of the bar was just gorgeous. However, it was the staff that really made our stay memorable. They made us feel special and welcome from the moment we walked into the hotel. It just happened to be my birthday and they went out of their way to make it feel so very special. In particular, Kanja and Christine, were just fantastic and made us feel very welcome. Thank you so much for going above and beyond!

I booked this hotel two months in advance, paying 980 RMB per night including breakfast. However, on the day I checked in, my colleague found the price was 580 RMB per night with breakfast. Early check-in cost an extra $30. I appreciated that the power outlets were universal Chinese type, so I didn't need an adapter. The breakfast offered steamed buns, noodles, and chopsticks. While it was nothing special, it was decent enough. The outdoor seating at the restaurant was very comfortable. On the downside, the room facilities were outdated, and the hygiene was just average. There was a strange smell from the wardrobe and the sink, and some areas were quite dirty. On the positive side, the staff were all very nice. If the price had been under 500 RMB per night, I would have found it acceptable. But paying nearly 1000 RMB per night, I felt like I got a raw deal.

Pros: My family and I stayed for one night. I recommend this hotel. It has 24-hour security, beautiful modern design, hospitable staff, and a large, comfortable room. We had dinner at the panoramic Troy restaurant on the 8th floor; I suggest trying the fish and lamb. Cons: The pool needs a bit of renovation.

Pros: Not far from the highway exit, breakfast has a good variety, and it's safe to run outside in the morning with fresh air. Cons: The lunch buffet is expensive with limited options, and the gym was closed.

It was my first time to stay EKA. I arrived 8 hours before check-in time, having made a booking for one night. Unfortunately, my connection flight was on the same day, meaning that I wasn't spending a night in the Hotel. So grateful to have been allowed early check-in at no additional cost. A plus on flexibility of hotel management. Staff were generally warm, professional and willing to help. I will certainly be back!

Check in process was smooth and fast. Hotel and restaurant staff are very friendly, kind and flexible. The location is convenient- very close to the airport and city centre. Food is brilliant - we booked half-board and enjoyed both the breakfast and dinner, with variety of food on offer. Some areas of improvement: We asked for a baby cot but what was provided was an old dirty wooden bed with adult linen/ bedding - not appealing at all and lacked that babyish touch - not given some clear thought. It appears as though the hotel isn't ready for families with babies/infants! The management should seriously think of giving facilities an uplift to ensure clients have a peaceful and memorable experience. For example the rubber lining on the refrigerator in our room (we hooked an Executive room! ) was so dirty. The landline phones are old fashioned and some not functional. Also it took too long for the phones to be answered, while in some cases never answered at all, and worse still no follow up call back. There was also this disturbing intermittent noise (sounded like a machine) around the 11th floor that disrupted our sleep at night. These issues and lack of details do not match the star rating of this hotel. A great hotel, but one whose facilities have been neglected! We may come back, just for the friendliness of the staff and the delicious food!

It's not my first time staying here. The hotel isn't new, but it's still decent. The main draw is its excellent location; there are many Chinese people and Chinese restaurants nearby.

Nice hotel. More upmarket than others. Very clean and offers a good service. I would recommend they do some more maintenance however, especially with the men’s steam room. It’s quite run down.

The hotel is ok, price performance ratio is ok. the kitchen is very good. only the location is a bit out of the way. All hotel employees are very nice and willing to help. Except for a young man at the reception, I've never experienced anything like that before, something so unpleasant. That was the only negative thing about my stay.