Find 5-Star Hotels in Phuket

This hotel truly deserves five stars. The front desk service is top-notch; there's always a golf buggy to take you to and from, and they even remember your room number when you return to the hotel each day. The breakfast is excellent, with fresh food and a wide variety of choices. The restaurant staff even remembered what coffee I drank on the first day and asked if I wanted the same one every day after! On the first day of check-in, they prepare fruit and snacks, and the night before departure, they send a cake and a thoughtful card. The room is incredibly clean and tidy; the bathroom is wiped dry every day during housekeeping, not a single drop of water left. The cleaning staff even clean barefoot in the room and were so meticulous, placing a towel to organize all my skincare products on top – truly attentive! I had a wonderful holiday here!

Enjoyed our 3 nights at Noku Phuket! The front desk and bell team were absolutely lovely during our time here, and we had a complimentary upgrade to the room with the whirlpool in our balcony! Loved that the room was super spacious, and there were dual sinks in the bathroom. Location was pretty far but they provided complimentary shuttles to Phuket town too! Didn’t manage to explore the breakfast, dining and spa offerings during this stay! It would be good if the hotel could look into improving their flooring (there were some gaps & there was even a piece of wood sticking out and was a hazard). The linen was really thin and not fitting of 5 star standard, which was a shame as the hotel was really pretty! But overall still a highly recommended stay!

Phuket's top choice! I picked this place because I didn't want to deal with the hassle and sun exposure of island hopping, and it was absolutely amazing. The room layouts are very well-planned, and the overall resort vibe is fantastic! When checking in, there's a separate reception area where they go through all the hotel details with you in a very attentive, almost 'kneeling' manner. We stayed at The Surin before this, and this place is even better! The service is also exceptional! It's truly a great spot to just relax and unwind. Wow, I'll definitely be back!

I stayed here ten years ago. Perhaps due to some Chinese superstitions, there weren't many Chinese guests, and breakfast was primarily Western-style. Of course, the room facilities can't compare to newly opened hotels in China, given that this is an established resort. Aside from that, the resort ambiance was fantastic. On the day we checked in, which was my child's birthday, they thoughtfully sent a birthday cake while we were out – a nice little surprise. The hotel is situated in a quiet yet central location in Patong. The pool is huge, offering expansive views directly facing the sea. On clear days, you can watch the sunset from the pool. It's separated from the beach by just a small road, making it very convenient for beach activities or simply relaxing. We stayed in a swim-up room for two nights, which felt more like a private pool. However, with kids, we preferred the main pool, mainly for the better views. We basically spent our days by the pool and evenings at the beach. There's a good massage place and restaurant right by the hotel's main entrance. They're next to each other, and the restaurant, belonging to the neighboring hotel, has a trendy, Instagrammable vibe and is popular with many foreigners. If the hotel breakfast isn't to your liking, you can have brunch there; we ate there several times and also had massages for a few days straight. This trip, we stayed in both Karon and Patong, but next time, I'd only choose Patong – it's much more convenient for going out and exploring.

This stay was fantastic, perfect for families with kids! The room was spotless, with no dampness or strange odors at all. The sofa could be converted into a sofa bed, which was incredibly practical for a family stay. I highly recommend booking our room type – you get direct access to the pool from your balcony door, making it super convenient for a dip. The hotel's kids' facilities are excellent. My child had an absolute blast, constantly wanting to go challenge the slides. Parents can relax on the loungers nearby while keeping an eye on them. The location is superb, offering a quiet retreat despite being close to everything. The beach is right outside, there's a 7-Eleven just by the entrance, and a 'Let's Relax' massage branch is nearby, along with various dining and entertainment options. It's incredibly convenient for food, fun, and getting around. Overall, it was a wonderful vacation experience. We didn't get enough time this trip, so we've already decided to choose this hotel again next time we're in Phuket!

It was our second time here and for sure we’ll be back… this hotel is one of the best hotel in phuket you can enjoy your stay here with perfect breakfast nice amenities and very kind staff

Excellent hotel! My child attended many workshops and activities. The staff are caring and attentive, huge thanks to them. There are plenty of sun loungers by the pool, always a spot to relax, and an excellent bar with delicious cocktails. The housekeeping is top-notch; our room was cleaned twice a day and the bed was made. The hotel has a very convenient app with all the information you need, and you can even order extra necessities to your room. I ordered an additional pillow and there were several different types to choose from. The breakfasts are excellent, and on certain days, there are seafood dinners. The buffet includes oysters, crab, shrimp, and hot dishes, all for 1250 baht. We will definitely be back. This is one of the best hotels for our vacation ❤️

Very nice and luxurious Hotel. They taking care in small details. Magnificent views. Good privet swimming pools. Truly feeling that you are in 5 plus stars hotel. The only issue is that they do not have any night activities and around them there is no much places to go. So it's best option for honey moon and relaxing for 3-4 nights.

The hotel was good value for money overall, but unfortunately we had several issues with our first room. The biggest problem was the air-conditioning system. The room had a noticeable musty smell, which appeared to be related to poor AC maintenance and condensation drainage. The condensate was leaking onto the floor, and the system appeared to have problems with drainage. When AC systems are not properly cleaned and maintained, moisture can remain in the condensate tray, drain lines and around the cooling coil. Standing water, dirt and organic debris can create conditions where microbial growth and biofilm can develop, which can contribute to the typical musty or damp smell associated with poorly maintained AC systems. The condensation was also leaking onto the floor, which caused our toddler to trip and hurt herself. The hotel sent a mechanic three times to try to fix the issue, but unfortunately it could not be resolved. After complaining again, they wanted to send the mechanic for a fourth time, which I declined. I went down to reception to resolve the situation, and after some discussion they finally moved us to another building. The room change did not feel like an upgrade, as the new building was much further from the facilities and pool. However, the second room was noticeably better maintained, smelled much fresher, and we experienced no further AC problems. There was also a serious safety concern with the balcony doors. Both balcony doors in the old room initially could not be locked properly. With a toddler who is capable of opening doors herself, this is much more than a minor maintenance issue it creates a genuine safety risk, particularly with a balcony. Thankfully, the mechanic came and fixed both locks within around 10 minutes. The mechanic himself was excellent, very helpful and clearly did his best throughout our stay. The pool was one of the highlights. It was large, clean and had a separate kids’ area, which was great for our toddler. A particularly big plus was the pool bar staff. They were extremely friendly, attentive and genuinely kind. They even gave our daughter a free drink and fruit whenever we ordered cocktails or soft drinks. They really made us feel welcome. One downside was the condition of the pool loungers. Many looked dirty, heavily worn and had numerous patched-up holes. They were not inviting to lie on, so we didn’t use them. The fabric should either be cleaned much more regularly or replaced with something more durable and easier to maintain. Another unusual design choice was the location of the saunas. The two saunas, one for men and one for women, are tucked away inside the separate toilet/changing-room areas next to the pool. This makes the sauna experience feel more like an extension of the bathroom facilities rather than a dedicated wellness area. It is also inconvenient for couples, as men and women have to use separate saunas. If you want to relax together, you would need to pay extra to use the spa facilities instead. A shared sauna would make much more sense for a resort style hotel. There is also construction next door, which can be quite annoying at times. But it was not as bad as I expected. Overall, the hotel has a lot of potential and the staff were generally friendly and helpful, but for a hotel that is only around three years old, we expected better maintenance and room quality. Unfortunately, because of our experience with the first room, the AC problems and the balcony door safety issue, we don’t think we would return.

We booked a pool-view room, and it was great. The layout and design were very good. Although it's not huge at just over 40 square meters, it was quite comfortable for two adults and one child. The front desk and concierge staff were all very polite and had warm smiles. The breakfast spread was extensive and served until 11 am, which really added to the holiday vibe. There weren't many Chinese guests. My husband commented that at breakfast, you could see people of different skin tones, confirming that the hotel was indeed full of international guests. To be honest, the pool isn't huge, but it was perfectly adequate for the kids to play in for two days. There's also a small sandpit next to the pool. The biggest surprise was the kids' club! It even had a ball pit and tons of toys. Our child's favorite place each day wasn't the pool, but the kids' club. The staff there were very responsible; they'd confirm with parents whether each child was allowed to leave on their own when entering, and required a sign-in and sign-out every time, which made us feel very secure. Free bicycles were also provided, so you could cycle to 7-Eleven for supplies. Of course, there were some downsides. The beach waves were indeed quite strong, so you could only splash around by the shore. It's also true that it's far from town; 7-Eleven isn't within walking distance. To get around, you either need a taxi or a bicycle. There are also wild massage parlors next to the hotel beach offering massages for 500 baht an hour, as well as two Thai restaurants. They're more expensive than outside but cheaper than the hotel, and the food was decent.