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This hotel in Nai Harn isn't a traditional five-star establishment. Let me start with the downsides, though I wouldn't call them 'downsides' since a cliffside hotel can't realistically be built in a bustling downtown area. 1. **Location**: This hotel is situated halfway up a hill near Nai Harn beach, so you'll need to walk a bit uphill. It's best to avoid going out at night; when we took a taxi back to the hotel, there was a stretch of road with no streetlights. If you're a solo female traveler, it's probably best to stick to the hotel or just stroll around the beach area. 2. **Convenience**: The nearest 7-Eleven is about a 1.4 km walk, roughly 15-20 minutes away. The hotel's tuk-tuk can only take you to the beach, but honestly, it's only a 2-5 minute walk anyway. Regarding dining, I personally found the hotel's overall prices a bit high. If you're looking for better value for money, there's a street food stall called 'Dada' about 500 meters away that's pretty good. While it's a bit rustic being a roadside stall, their pad krapow (stir-fried basil) and fried chicken wings are delicious. On the brighter side, the breakfast at Nai Harn hotel is decent. Their homemade Thai milk tea is tasty, and the other cooked items are good, especially their homemade meatballs. I booked this hotel about a month in advance for around 1600 (currency not specified, assuming local). I'd find it more acceptable if the price was in the 1000-1200 range, but at 1600, I personally feel it's a bit overpriced.

I booked a one-bedroom villa, and after visiting and comparing several units, I truly believe Villa #68 is the absolute best among the one-bedroom options! The layout and size are optimal! The villa boasts a generous 550 sqm, offering huge space and a comfortable layout. It comes with a private pool that directly connects to the beach, making both privacy and the views impeccable. The amenities are also comprehensive: a sauna, indoor and outdoor dual showers, and an outdoor bathtub, instantly delivering a complete resort feel and comfort. The hotel itself has a very natural, ecological island vibe. We saw lizards several times on the villa rooftop and by the pool. At first, it was a bit scary, but they are actually very docile and completely non-aggressive – a rather unique wilderness experience. Breakfast was just okay, nothing special. The service was excellent throughout; all staff members were enthusiastic, friendly, meticulous, and attentive. A special shout-out to Liam, who provided dedicated service from start to finish, always responsive, patiently helping us arrange all our needs with professionalism and warmth! However, there are a few objective points that deduct from the overall score: Firstly, the hotel's landscaping and gardening are rather ordinary compared to other resorts in the same category. Most of the public areas are sandy, with sparse and poorly maintained plants, making them generally not photo-worthy. Secondly, the in-room facilities are a bit dated, especially the bathroom. The quality of the fixtures and sanitary ware like the toilet and showerhead feels quite common, which doesn't quite match the Luxury Collection brand positioning. Getting to the island involves a bit of a journey, from the airport to the pier and then a speedboat transfer, but it feels worth it upon arrival. If you're looking for an extra-large private villa, private pool, direct beach access, and excellent service, this place is still highly recommended. However, if you are sensitive to the public area landscaping and the newness of indoor hardware, you might want to do a bit more research.

The room facilities are very new, and the hotel environment is beautiful. It's quite close to the airport, which was convenient as I had an early flight the next day. The hotel has its own clean, uncrowded beach, making it a great choice if you're traveling with kids and just want to relax at the hotel and play on the sand. For meals or grocery shopping, the hotel provides a tuk-tuk service every 50 minutes during the day and every 30 minutes in the evening. By the way, the pizza place nearby is pretty good, and there's also an elephant feeding experience with two elephants, which was quite fun.

The staff here are all very friendly and extremely enthusiastic. We especially appreciate Rach's proactive and friendly service. Although the lobby is a bit far from the rooms and we had to call the front desk every time we went out or came back, the shuttle service arrived very quickly and never delayed us. Even when we returned late, there were always staff members on standby to drive us back to our room immediately. The hotel provides shuttle services to and from the Old Town and Central Festival. It would be even better if we could take the shuttle to the Old Town and then be picked up from Central Festival on the return trip. The room was spacious, clean, and the air conditioning was excellent, though the water pressure was a bit weak. The hotel environment is quiet and peaceful, making it a perfect place to relax. I would definitely want to stay at this hotel again!

I had a wonderful stay at Graceland Resort—I can’t be any happier. I arrived pretty late at night, and all I asked for was a nice, quiet room. The front desk lady Jenny at that time of night was incredibly considerate and sweet .She upgraded me to a pool room, and I truly appreciate that. Also, there was a lovely cleaning lady Kanyakorn who cleaned me room every day and was very attentive and pleasant , she let me borrowed the iron exceptionally longer period of time😅Overall, I felt taken care of and very welcomed. The service and hospitality were excellent. The breakfast was okay—I’d rate it about 6.7 out of 10—but the hotel itself is beautiful. It has a couple of pools and it’s right on the beach, with many restaurants around. Hotel got a small gym as well which is good enough for few days workout and oh yes they offer complimentary half an hour morning trainings as well which was nice . I also remember a v kind gesture from them i ordered late night food and they forgot to deliver to bring and on being reminded the food and beverage manager felt terribly sorry and wanted to send free meal next day which wasn’t needed for me so I declined politely but they were so sweet they still ended up sending a fruit platter to room.In all , with such great hospitality, I would definitely come back to the hotel. Customer service was awfully wonderful.

The hotel environment is pretty good, located right by Patong Beach. You can cross the road from the back exit and be directly on Patong Beach. The surrounding area is also very lively, and it's about a 10-minute walk to Jungceylon. There are also plenty of 7-Elevens and restaurants nearby, making it super convenient to stay here. The hotel's kids' swimming pool has a good variety of slides, which is a lot of fun. However, there were too many people checking in, and we had to queue for a very long time. We didn't get our room key until 3:10 PM, having arrived at 1:00 PM. After finally getting the key card, there was no guidance or instructions whatsoever. We had to find the building number and room on the map ourselves. Then, we waited for our luggage in the room for about 40 minutes, even calling twice to chase it up. This part of the experience was really poor, and I hope they can improve it.

I've been coming back for three years in a row, and it feels just as warm and welcoming as coming home. It's just that during the rainy season, there are very few people. They call it the rainy season, but it really just means it rains frequently for about ten to fifteen minutes, then clears right up to a sunny sky. It's a different kind of experience, and still offers great value for money.

Excellent hotel! My child attended many workshops and activities. The staff are caring and attentive, huge thanks to them. There are plenty of sun loungers by the pool, always a spot to relax, and an excellent bar with delicious cocktails. The housekeeping is top-notch; our room was cleaned twice a day and the bed was made. The hotel has a very convenient app with all the information you need, and you can even order extra necessities to your room. I ordered an additional pillow and there were several different types to choose from. The breakfasts are excellent, and on certain days, there are seafood dinners. The buffet includes oysters, crab, shrimp, and hot dishes, all for 1250 baht. We will definitely be back. This is one of the best hotels for our vacation ❤️

I didn't have high hopes for this hotel due to its low rating on Ctrip and the room photos. However, my stay far exceeded my expectations. The room was much more upscale in person than it appeared in the pictures. While some power outlets, switches, and a few pieces of furniture were a bit dated, the overall quality was still evident. We booked a one-bedroom luxury sea-view villa. Upon arrival, the staff warmly showed us two different layouts within this room type: one with separate living and sleeping areas, and another where they were connected. The bedroom and bathroom configurations also varied. We chose the latter, and the view was absolutely incredible. The staff across all departments were excellent, always greeting us with a smile and providing great assistance. The tuk-tuk service was also very prompt, arriving within 2-3 minutes of calling. Because of the room's amazing view, we ordered room service for both dinners, enjoying our meals while watching the sunset. The food quality was also excellent, far superior to the Banyan Tree where we stayed a few days prior. There's a 7-Eleven within walking distance, and the walk from the hotel to the 7-Eleven offers nice scenery. There were a couple of downsides. Firstly, the breakfast selection was limited (though the taste was decent), and the breakfast restaurant lacked air conditioning. Also, the air conditioning in the game room was often turned off; I hope they can improve this. One more thing to mention: if your budget allows, I highly recommend upgrading directly to the one-bedroom luxury pool sea-view villa. The experience at this hotel differs significantly depending on whether you have a sea view or not.

Why are there so many negative reviews? This hotel is excellent in terms of both facilities and service! The environment is very natural and pristine, with a massive garden, lush trees, and modern architecture. The pool is huge, with several shallow play areas, perfect for families with children under 6. The main pool is 1.4 meters deep – imagine relaxing in the water while gazing at the sea! There's also a bar right by the pool. The hotel's private beach, although the waves are too strong for swimming, boasts water the same clear, blue-green color as the pool – absolutely beautiful. The hotel breakfast is incredibly rich, offering not only standard Western options but also many local specialties like curries, pandan cake, sticky rice desserts, and Thai milk tea – all delicious! There's also a wide selection for lunch and dinner. The prices are comparable to outside restaurants, and while there's a service charge, it saves you the time and effort of going out, making it ideal for lazy guests like us who just want to relax at the hotel. The hotel also has a spa and massage services, along with a gym. There are different activities scheduled daily. The staff are friendly, polite, and always willing to help. For payments, credit cards, Alipay, and WeChat Pay are all accepted. Guests come from all over the world, truly a mini United Nations, which is very interesting. However, the hotel's location is a bit remote, which might not suit those who prefer a livelier atmosphere.