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"Check-in was alright, fast & friendly. As they didn't ask me if I was an ASR member, at the end of check-in, I asked if my membership had been logged in. It was not. All the staff were great, very friendly & polite. Just these small details would have made it a better experience. Exiting the lift, we were hit by a nice fragrance, as our room was on the same floor as the spa. The room was decently sized & clean. The air con was cold if you're directly in it's path but on the bed, it was a bit warm even though it was at the coldest setting. Perhaps due to its positioning. The big screen smart tv was personalised to our name, which was a nice touch. There was a big empty space next to the bed, which was a bit puzzling until I had a look at the hotel's room picture again. In the picture, there was supposed to be a single sofa seat and what looked like a small coffee table, which was obviously missing. It's not a big deal. it just made the room seem oddly sparse. To get to the gym, you had to walk through the restaurant. From certain tables, you could see into the gym. If you're an introvert, this is not the gym for you. Breakfast was good, a lot of variety. They even had quesadillas. There was also an entertaining short dance by the staff. The location is great as it's right next to batam center ferry terminal and across from mega mall."

"I stayed here for my birthday, and the hotel not only upgraded my room for free but also prepared a little surprise. The room was super spacious, the air conditioning was cool, and the pool water was clean and beautiful. In the evening, we chose one of the Japanese restaurants; the food was pretty good, just a bit on the pricey side. Overall, I was very satisfied!"

"From the time we booked the trip until we checked out everything was so smooth and beautiful. There's a shuttle service from Nongsa Ferry Terminal to the resort. Every single staff were friendly, kind, accommodating, helpful...In room dining service is available 24/7. We loved the beach bar. Decent breakfast spread, the ala carte menu at taming sari was so good. Rooms were very clean, spacious and theview from our balcony was so serene and beautiful! The only thing the management need to consider is installation of more fan or air cooler at Taming Sari as its too hot. Some of the fans were out of order. The weather is extremely hot. While we enjoyed the food,drinks and the amazing service by the team we had to finish our meal quickly and head back to the room as its extremely hot and stuffy in there."

"Pacific Palace Hotel is well-located, offering a central base with easy access to popular spots like Nagoya Hill Shopping Mall, Grand Batam Mall, and the Harbour Bay Ferry Terminal. There are plenty of restaurants and food options nearby. A Morning Bakery is just a 5-minute walk away, perfect for an authentic local breakfast experience. The rooms are clean, and the beds are comfortable. The unique cruise ship theme adds charm and provides several great Instagram-worthy photo spots. The hotel also features a pleasant swimming pool, and massage services are available at rates more affordable than many external spas. Staff are friendly, attentive, and always ready to help."

"The hospitality from this place was awesome. From the drivers to the spa staff, receptionist, security, F&B and even room and mantainence. They're polite and friendly and will always find time to chat or give you recommendations to explore the city. The place was well maintained, with a few newly added accomodations. The food was great too! We loved the variety even though we were there for 3 days, our breakfast was never the same. A fair range of activities. They're highly responsive if you drop them a message on their website, they will connect with you via WhatsApp and requests are very seamless! Plus point, it's elderly friendly as they have buggies to take you to anywhere within the resort."

"We stayed for 3 nights. Some mixed feelings about the hotel, but happy overall. Positives: - Very friendly and helpful staff - Lovely location - Free pick up from the ferry terminal - We were upgraded to two sea-view rooms (only paid for one upgrade and one free) because our family and children needed two conjoined rooms. - Requested a late check out and given one extra hour. - Rooms were good and had all the basic amenities - Great pool - Good rates Some negatives - Breakfast was kinda disappointing. On our first morning, there wasn’t even a buffet spread. Instead we were given menus without many options to order from. I guess they didn’t have enough guests to warrant preparing a breakfast buffet. But the buffets returned for the next days. Again, basic options without too many choices. Expected a bit more, but can’t complain too much for the price. - Water from the bathroom often leaked out into the bathroom, leaving the entire floor often wet. - Lots of mice running around loudly in the attic. Overall, 4.5/5 experience. Would recommend."