Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Sep 25, 2026|Executive Room
Jonathan.LeeWe had a wonderful stay at Oakwood Hotel & Apartments Grand Batam while celebrating a special occasion. The hotel team went the extra mile by preparing a simple birthday greeting in our room, which was a thoughtful touch and made the celebration even more meaningful.
The room was clean, spacious, comfortable, and well-maintained throughout our stay. Housekeeping did a great job, and we felt right at home from the moment we checked in.
A special shout-out to Ms Jihan, who provided outstanding service during both our check-in and check-out. She was professional, attentive, and very detail-oriented. We were particularly impressed that she remembered our room number when we returned to collect our luggage after leaving it with the concierge following check-out. Her warm hospitality and genuine care for guests truly made a positive impression on us.
We also enjoyed the breakfast during our stay. The selection was good, with a nice variety of local and international options. The food was fresh, tasty, and regularly replenished, making for a pleasant start to each day. The dining staff were friendly and attentive, adding to the overall enjoyable experience.
Overall, the service we received was excellent from start to finish. The combination of comfortable accommodations, thoughtful hospitality, and attentive staff made our stay a memorable one. Thank you to the entire Oakwood team, especially Ms Jihan, for making our visit so enjoyable. We would not hesitate to stay here again on our next trip to Batam.
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Price per night from:€58
Guest User
Friendly hotel receptionist & very accommodating and helpful. Toddler love the kids club and the pool area. There's lounging area in the pool too. Kids club requires one adult to be accompanying young child. Gym are well maintained and equipped as well. Rooms are spacious and clean and comfortable.
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Price per night from:€57
Posted on Aug 31, 2026|Superior Room
XianJennifer0510Aston Review:
I highly recommend everyone visiting Batam to stay at Aston! This is my second time in Batam, and my second stay at this hotel! ❤️
This time (August 29-31) was super busy; the hotel was almost fully booked, and some items at the breakfast buffet weren't replenished quickly enough. I hope the hotel can arrange more staff on weekends to ensure faster replenishment and replacement of food at the breakfast buffet, and more efficient cleaning!
✅ The air conditioning is very cold (when you check in and open the room door, the AC is already on and waiting for you!)
✅ The room is clean, tidy, and very spacious.
✅ There's a swimming pool, a huge gym (you can even train for HYROX!), a sauna, and massage services.
✅ Breakfast offers a very wide and rich selection! Many local Indonesian specialties, almost everything you can think of!
✅ International adapters are available for direct charging.
✅ Many TV channels, including CCTV, Phoenix Satellite TV, Celestial Movies, as well as Korean and Japanese channels.
✅ The bed is huge and incredibly comfortable!
✅ There's a refrigerator, a bathtub 🛁, and a safe.
✅ Very thoughtful! Simple anniversary decorations + a cake (we saw it right when we checked in and opened the door ❤️).
✅ Hotel staff help open doors and carry luggage.
✅ The hotel is right next door (to the right), just a 5-minute walk to Pisang Keju Terowongan – very affordable and freshly baked!
Overall, I'm still very satisfied with my second stay! The next time I visit Batam, I will definitely consider staying at Aston again! ❤️
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Price per night from:€38
Posted on Jun 3, 2026
Guest UserThe hotel is very clean. Staff are very friendly and helpful. The swimming pool is small and dirty when we were there. Kids walking around at the breakfast area and jumping in and out from the pool to breakfast area. No proper towels provided for the pool. My room is clean but face a block of construction wall which looks really eerie at night. I think they are in the midst of extension their hotel. Blackout twice but power came back fast. Despite the small imperfect, it is still a very comfortable hotel which I will go back to in Batam.
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Price per night from:€32
Posted on Oct 3, 2026|Deluxe Single Garden, Smoking
rencccThis trip was to celebrate my friend's graduation, and I requested a surprise for them. They did such a cute and lovely job celebrating, and my friend absolutely loved it! The location is a bit outside the city center, but not too far, and the ample parking space was a big plus.
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Price per night from:€52
Guest User
A getaway we didnt realise we needed. The private pool is the icing on the cake! Staffs were all very friendly and helpful. Cici at check in was always with a smile. Couldnt get the names of the others but everyone was very accommodating. Breakfast was good. We have really enjoyed our stay and will definitely return for the privacy! Gym was a bit disappointing though with not much equipments.
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Price per night from:€87
Posted on Sep 11, 2026|Deluxe Twin Room
Guest UserIt is a refurbished grand hotel with friendly helpful staff and warm welcoming atmosphere.. For a shower means you have to step into the bath tub which is not conducive for those with joints issues. The mattress and pillows are really great for weary muscles.
The breakfast buffet spread esp.the fruit juices local dishes,, hot station n fried noodles are the must haves. Hats off to Chef Pak GorengGoreng! He deserves a raise!🫡
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Price per night from:€25
Guest User
What attracted me most about this hotel was the Gym facilities. Their breakfast buffet is an additional highlight. Highly recommended for those who need those facilities with a reasonable price.
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Price per night from:€15
Posted on Sep 18, 2026|Suite One Bedroom
Vie.The hotel has room types with balconies and unfortunately our room happened to phase the entrance lobby of the hotel every night. Ppl were riding motorcycles back-and-forth around the parking area and it was extremely noisy. The soundproofing was also not very good so we had to wait until the noise stopped before we could fall asleep. This was really frustrating especially at night when we just wanted to rest.
On top of that, the cleanliness was another major disappointment the towers were basically yellow and look like they had been used for a very long time the pillows were also yellowish and I honestly couldn’t tell whether they had been properly replaced or clean even the bedsheets were not really white.
I’m usually quite particular about cleanliness and the overall environment when staying in a hotel and unfortunately both for a below my expectations I’m glad the staff were friendly and provided good service but unfortunately good service alone cannot make up for the poor sleeping environment and cleanliness.
I’m really glad I brought my own dispose of towels otherwise I would have been even more uncomfortable using the hotel’s towel. Overall, this was not a pleasant stay .
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Price per night from:€33
Posted on Aug 10, 2026|Standard Room
Guest UserHuge room, the hotel has complete facilities for entertainment such as karaoke and games room that makes our stay enjoyable. It just i think we got the room for elderly people so everything were too short from our heights. Also the room have bo bath tub. The water was smelly the first time we open, but after a couple of times it turned into a normal water. We tried the Japanese restaurant within the hotel. The portion was worth the money.
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Price per night from:€41