New Hotels in Batam

"The location is convenient, with a Starbucks and a convenience store downstairs. However, the hotel is still undergoing renovations, so there's construction noise during the day, and the sauna and gym are not yet completed."

"I booked this hotel because it was newly opened, but only realized upon arrival that parts of the property were still undergoing construction. The gym was not yet operational, and several rooms remained closed for renovation. During my two-night stay, there was a serious insect issue in the room, including mosquitoes, fruit flies, flies, and other insects. My friend was bitten multiple times during our stay. On the morning of the second day, I requested a room change, but was informed that the hotel was fully booked and no alternative room was available. The staff assured me that they would arrange pest control treatment for the room, but no action appeared to have been taken. Overall, I was quite disappointed with the experience, especially given the lack of resolution despite raising the issue with the hotel."

"My intention here is to provide a 100% fact based, detailed and balanced assessment of the 360° experience of this property. But before we jump in to the details, let me first say that *for the discounted VIP member price* paid on this occasion, we are 100% satisfied with our stay at MAXONE Batam (with one notable exception, see below). A big thank you to the management and team (especially front desk and concierge) for an *almost* perfect 👌🏼 stay. First visited MAXONE Batam six months ago when newly opened. A very positive experience, but my initial impressions were that overall facilities available were quite limited given the ambitious price point. This second stay confirmed my initial observations, after 6 months of operation. Quality of welcome is very good, front desk and concierge extremely professional. Well done 👏🏼. Main public areas and rooms are immaculately clean and well maintained. If you want 100% immaculately clean rooms, this is, however, probably your best choice today in Batam. Linens are top quality, fresh and clean. Abundant and carefully selected pillows. Very large king bed. If your objective is a good sleep, this is pretty much guaranteed. However, we have the following observations that indicate the typical prices asked for the standard Deluxe King rooms are ambitious and too high for what you get: - Breakfast not included - No pool or gym - Deluxe King rooms very narrow and claustrophobic for two people with luggage and shopping (but the bathrooms are a good size) - It's clear from the layout that whoever did the interior design of the Deluxe King rooms is not accustomed to, and does not have appropriate experience of, designing for compact room dimensions - much could be learned from the efficient layout of similarly compact (19m2) rooms in eg Denmark, Sweden, about the optimal use of space. - Unacceptable WiFi connectivity, whether you are a business or leisure traveller. Latency (often over 1000ms) in particular is problematic. Over 100 tests conducted on 5 different devices over 48 hours at different times of day and at all locations at the property. This is clearly a conscious cost based decision by the hotel operator and not a technical limitation, certainly not in a newly constructed property. This is particularly an issue for local business travellers such as myself because 4G/5G cellular connectivity with XL, Telkomsel etc at this location at Jln Sriwijaya / Kampung Pelita is extremely poor and always has been. *Summary and conclusions* We've stayed at almost all 3*, 4* and 5* properties in the Riau Islands over the past 10 years. This includes the two most recent 5* star properties and several newly refurbished 4* star properties in Kota Batam. As a ”user chooser” business owner who travels and works remotely 300+ days a year, I don't have a set ”budget” or ”price range” for hotels and apartments I select. I'm interested in the services and facilities received in relation to the actual price paid (after my usual VIP / frequent traveller discounts). On this occasion, my VIP member prices mean I paid very competitive prices for this stay. As a result I'm 100% satisfied with my stay at MAXONE Batam, with the exception of the WiFi provision which remains unacceptable in such a property given the kind of target customers the property would like to attract as guests."

"The service was great. Location is excellent. Very clean and new. Breakfast was ok. The problem with me was the shower. The water didn't come out consistently."

"Everything was good and the service was excellent."

"Good place but WiFi can be unstable if many devices are connected."

"Everything else was great except probably the location which was rather far from the typical attractions on the island but granted the area was still developing. Hope to see more around the area in the future!"

"feedback and update of our stay over the weekend. 1. The room was found to have ants on the TV console table 2. The kitchen tap will flow out water when its not touched, and have a loud sound(which happen during the night,out of random). Scares the hell out of us. 3. The washroom shower head was found to keep dripping water even after its off. 4. The air conditioner, switch on as it is. At night, it was found condensation and drip water, floor/mattress is wet. (Those who sleep at futon matress will be lightly affected). Kinda humid still, with the aircon is on. 5. The mineral water which was provided, 1 of the 3 bottle was found tampered. Side note, 6. The location is a good pit for staycaytion to chill(with pools) though a little off from the central, but still able to get thru grab(grab is cheap)."

"So great that there is alot of food stall below it. Near to nagoya hill mall. My favourite stay in batam"