My friend and I were quite disappointed as we booked with two different agencies, both claimed breakfast was included! I spoke to two different staff who were quite rude and short! Neither cared that this was a form of false advertising on behalf of the hotel! Personally I feel the hotel should credit me for 30.00 x 2 days. As well as for my friend. I shall be contacting the better businesses bureau to discuss this in detail.
My friend upgraded her room to a pool side view … what a joke, the window view was the back of the water slide staircase. That view costs her an extra $40.00 per day what a joke!
Pool signs claimed to be open all day however at 12:30 on a busy Saturday they added chemicals to all the areas and shut down just after several of us got small children ready for a before supper.
The hot tub was only hot at 9 am and lukewarn by noon. I left a towel on a chair which was still there the next morning, as was others, which shows me no night cleaning of the pool area after an extremely busy day.
Our room was comfortable and clean! Beds very cozy and comfortable. Sadly my room window was very dirty with dirty fingerprints.
Cafe was pricey however service and food good!
I will recommend this hotel and it is very nice and comfortable hotel and the location was perfect perfect  also the staff was really nice and friendly 
Very clean and their breakfast is amazing you pick and they will cook it infront of you, hot and fresh pancakes or omelettes! Our room is very clean and the staff are superb!
Friendly, flexible staff and administration. Beautiful historic building. We had a huge double Queen room. Walkable to pretty much everything. Free parking. Highly recommend.
The environment is good, breakfast is OK, and the service is warm. There is a supermarket next to it and it is convenient to go to the city center. The air conditioning in the room is different from the domestic one, and it is not easy to control and the noise is a bit loud. The same is true for the hotel in Vancouver. I don't know that the air conditioning in Canadian hotels is like this
Hotel location is slightly biased, but you can also walk to commercial areas such as Midtown. The room is new, super large and the heating is super sufficient. The microwave oven, refrigerator, coffee machine are all available. The hygiene is also very good. Breakfast is the consistent standard of Holiday inn express. It is no problem to eat well, but it is the same thing to eat well. The breakfast in the restaurant can be packed and very user-friendly.
I talked with the front desk when I checked out. I was the only Chinese staying in the hotel in recent years.
GGuest Userwell me missed our conecting flight , bad news you have to repay for your tickets again ok i will just contact my hotel and tell them i will not make it in tonight . oh but you prepaid through trip.com , yes we have a policy that if your a no show we cancel your reservation . ok when do can we see our refund ?
you wont we will just rent out your room to someone else , i see so i have a 5 day room rental prepaid , yes you will not get anything back you have to deal with trip.com for your refund . oh so you did not get paid by them i see , no we did just your not getting a refund . can i trasfer my rooms as we are having a conference there for a few hundred people . no . we don't allow for that either . what ...... a scam ! no recourse , i gave them notice 12 hours before my check in . and was told to call back a number of times to speack to the manager .i contacted trip.com , and they also claim a garenty of refund but at the time i was to depart my room reservation changed to no refund be aware of this and maybe better don't use any online third party bookings agents as this is double dipping and should be a crime . we are out of pocket for both our air tickets and our hotel we paid in advance never again i will .
i have proof , so if they decide not to keep this up contact me . roland kier mizuik . very concerned , independant insurance broker . my company will be informed how i was treated .
GGuest UserMy friend and I were quite disappointed as we booked with two different agencies, both claimed breakfast was included! I spoke to two different staff who were quite rude and short! Neither cared that this was a form of false advertising on behalf of the hotel! Personally I feel the hotel should credit me for 30.00 x 2 days. As well as for my friend. I shall be contacting the better businesses bureau to discuss this in detail.
My friend upgraded her room to a pool side view … what a joke, the window view was the back of the water slide staircase. That view costs her an extra $40.00 per day what a joke!
Pool signs claimed to be open all day however at 12:30 on a busy Saturday they added chemicals to all the areas and shut down just after several of us got small children ready for a before supper.
The hot tub was only hot at 9 am and lukewarn by noon. I left a towel on a chair which was still there the next morning, as was others, which shows me no night cleaning of the pool area after an extremely busy day.
Our room was comfortable and clean! Beds very cozy and comfortable. Sadly my room window was very dirty with dirty fingerprints.
Cafe was pricey however service and food good!
GGuest UserHotel is nice, I would stay here again.
On the surface it looks very nice and modern and clean, but if you look closer you can see that the construction/upgrade work was cheap and not done properly. For example, the door in the bathroom looks very nice but if you look closer it is not flush with the wall, and the latch is actually sticking out very far from the frame in order for the door to line up with it because it is so crooked. Not a huge deal to me, but for the money I’d want it to be a bit more well done.
We did the “lil romance” package as well which was nice but not worth the money. We got a bottle of champagne, a cheesecake slice and some roses in the room, as well as a free breakfast from the restaurant which was all nice, but not for the price that it is. The food was ~20 each, and I could have brought a cheaper bottle of champagne myself which would have done the job just fine. Overall it was good, but I wouldn’t do it again.
ZZHIYONGHotel location is slightly biased, but you can also walk to commercial areas such as Midtown. The room is new, super large and the heating is super sufficient. The microwave oven, refrigerator, coffee machine are all available. The hygiene is also very good. Breakfast is the consistent standard of Holiday inn express. It is no problem to eat well, but it is the same thing to eat well. The breakfast in the restaurant can be packed and very user-friendly.
I talked with the front desk when I checked out. I was the only Chinese staying in the hotel in recent years.
GGuest UserAmazing property and staff. I stayed for five days and felt like home. The room was big and clean. I got the 8th floor and a good view from my room.
GGuest UserHad a wedding to attend and the bride needed to change in our room we had to book the previous night in order to ensure the room early enough to let the bride get ready for her big day wedding was at 1 pm and the reception was informed but wouldn’t make any concessions other than pay an entire extra day was not impressed
张张Breakfast is average, it is quite good compared to Canada. Good location, free parking, very safe. The surrounding environment is good and quiet. The front desk service is superb. Suitable for children, there is a swimming pool.