3-Star Hotels in North Sumatra, Indonesia

Initially, the hairdryer in my room was broken and wouldn't turn on. I tried calling customer service from the room phone four times, but no one picked up. Since I was already running late, I went down to the reception. They said they'd fix it, but after a long wait, it still wasn't done. I asked if there was another hairdryer I could use, but there wasn't. After repeatedly checking back in my room and getting nowhere, I decided to check out. Then, to my surprise, the key was missing, even though I had just used it, and they asked me to pay for it. I left 50,000 IDR and left because I was so late due to waiting for the hairdryer. Just five minutes after leaving, I received a call asking me to pick up a charger I supposedly left behind, but it wasn't even my charger. They also returned 100,000 IDR, my deposit, even though they hadn't given it back when I checked out. It was a bit strange, but I'll only be staying there once. In my opinion, the service was very poor.

The room was clean and neat .It’s safe for solo travelers especially female solo traveler’s.The staffs are friendly and helpful . Will recommend this place to stay .

The view of lake Toba is stunning, beautiful Batak architecture style, but the room we stayed had some ants, otherwise is still clean, breakfast is local food, honestly we had a good stay, but really not for perfectionists.

I recently stayed at Swiss-Belinn Medan and had a pleasant experience overall. The hotel is conveniently located in the heart of Medan, making it easy to access nearby shopping areas, restaurants, and local attractions. The room was clean, comfortable, and well-maintained, with all the basic amenities provided. The bed was cozy, and housekeeping did a good job ensuring everything stayed tidy throughout my stay. The staff were friendly, polite, and always willing to assist with any requests, which made the experience even more enjoyable. Breakfast was quite good, offering a decent variety of local and international dishes. The dining area was also clean and well-organized. One area for improvement would be the Wi-Fi connection, which could be a bit unstable at times. Additionally, the room size might feel slightly compact for longer stays, but it is still sufficient for short trips. Overall, Swiss-Belinn Medan offers good value for money, especially for business or short leisure stays. I would consider staying here again on my next visit to Medan.

This hotel is very close to Kualanamu Airport, about 20 minutes by car. The Wi-Fi service is fast, and the password even made me smile. The reception staff were friendly and efficient, but when I asked for help with the luggage trolley, the communication with the staff on the ground was a bit slow to respond to the pager. In the end, we only waited a few minutes, not hours, so it wasn’t a big problem. The room was comfortable, just right for a transit stay while waiting for the next flight.

Tmpt nyaman cocokk untuk keluarga dan anak anak, ada sheep dan alpaca.

Basic room but clean ( not comfy though). Strategic location within walking distance to Plaza Medan Fair and Damri bus station to/fro Kuala Namu Airport. Kakiku massage just steps away. Breakfast is simple but adequate.

Our family of four stayed at deSatu Hotel during a short trip to Medan, and it was a pleasant surprise! The location is unbeatable right next to Centre Point Mall and just a short walk from the train station, which made getting around with kids super convenient. The rooms were compact but clean, with cold AC and strong water pressure in the shower a must after a long day exploring the city. While the hotel doesn’t offer breakfast, we found plenty of food options nearby, including local favorites like Soto Sinar Pagi. The staff were friendly and helpful, even offering tips on where to eat and how to get around. The only downside was a bit of street noise at night, but nothing that kept us awake. Overall, it’s a great value for families looking for a clean, central, and budget-friendly stay in Medan.

Good strategic location in the middle of the city Good service Only the AC is not cold, hopefully it will be improved

We really enjoyed our stay at the resort. The atmosphere was so relaxing and refreshing. I also want to commend the staff, they were friendly, welcoming, and very accommodating