5-Star Hotels in Lisbon District, Portugal

I stayed in an executive room for four days, then switched to this standard king room, which felt like a better fit. The hotel's location is excellent, not far from the school and shopping street, and the surrounding amenities are also great.

The hotel is clean and meets standards of Iberostar hotels if you’ve been to other ones, with pleasant scents in the lobby. Used the gym but it was small, with necessary equipments so was okay. Didn’t try spa but you’d have 1 hour free access if book in advance. Service was relatively low-levelled throughout the stay. First night of arrival, there weren’t sleepers in the room and surprised that slippers at the reception were out of stock. Second morning I was made to wait in front of the restaurant to have breakfast, with loads of available tables inside, which were not cleaned up on time. The staff didn’t maintain the queue in a good way, the line was cut in by two groups of guests, and there was even one group going straight into the restaurant, with the staff not noticing this or explaining to us. No caring was shown verbally for our waiting outside of the restaurant. Third morning was told that there’s no breakfast booked with the room, but it turned out that the staff put wrong room numbers on the system when checking. The staff guided us to a table without cutleries prepared. Reception staff were friendly yet not showing the best quality of service if the hotel is 5-star. Response time could be shortened. Restaurant service was terrible given the above. No apologies made for the situations mentioned.

It was simply incredible! Best hotel and service ever. And I've traveled a lot. Thank you and keep up the excellent work.

The room had a nice, relaxing atmosphere. I had requested a room with a bathtub, and had checked in advance which rooms had a bathtub, but unfortunately there were none available on the day, so I ended up with just a shower, which was disappointing. Other than that, it was very good.

After Sintra was ”abused” and went to Lisbon to rest, this hotel proved to be a good choice. The location is excellent, there are many shops and restaurants around, and it is very convenient to walk to the river and arco Augusta. The room is spacious, the various additional services provided by the hotel are superb, and I feel like I am back to the domestic hotel, such as drinking water and snacks in the lobby. The hotel also provides free breakfast to the room! The gym on the first floor is also a feature, and the surrounding environment is a Roman ruin! Special thanks to Mr. Nuno from the concierge for quickly arranging a comfortable car for me and a professional driver to safely deliver me to the concierge when I left the hotel to go to the concierge for the day I was forced to give up the pre-booked uber (the driver asked to cancel the order to pay in cash), Also very warmly recommended to me the restaurant he took his family to. In short, the four-night stay was very good and the hotel service was in place.

This is the second time I have stayed in this hotel. The time difference between the first time and the first time is quite long, because the time difference is only eight days. When I came back, the room was smaller and I had to stay on the 1st floor. The attitude was average and the sanitary products in the room were often forgotten to be updated. I stayed there for five days and had to ask every day if I had forgotten to change the sanitary equipment. Because I often forget to ask for a taxi before I leave, there is no helper to take my luggage to the taxi. I will not stay in this hotel again next time!

The hotel is a 10-minute walk from the Orient railway station, but the cobblestone streets make it a bit challenging with luggage. A taxi ride to the airport takes about 10 minutes. The hotel building is new, and the lobby on the ground floor is quite simple. The room was an upgraded business hotel style, with all the essentials and basic furnishings. The room offered sea views and sunrise. When I tried to borrow an umbrella on my way out, I was told they were all lent out.

The location is excellent, the reception, hygiene and services are all very good, except that the room is slightly small. It's very convenient to go out and walk around. There is French Veal downstairs, so it's best to make a reservation in advance. The dessert shop in the hotel is also delicious, not too sweet, and is worth a try. Breakfast is a la carte and very rich. Staying for two days can save a lot of money.

It is a very good hotel ~ the atmosphere is very good ~ the hotel with historical heritage is fascinating ~ The room is spacious and comfortable It is a hotel worth visiting again~

We arrived but couldn't check-in on time. The first receptionist told us that we'd have to wait 10-15 minutes from the check-in time. Then, we finally checked in, but our luggage was nowhere to be found even after 2hr of wondering about outside of the hotel. Afterwards, my husband went down to the reception and was told to look for the luggage himself because the first receptionist who told us the luggage would be right up had somehow lost the tag somewhere. The initial impression was not great, there were many customers to be served, but we didn't feel respected. However, I want to say thank you to this receptionist (sorry, forgot your name) for paying attention to our needs (that the others couldn't). Thank you for treating us a little champagne!