4-Star Hotels in Pahang, Malaysia

Great experience. If you need to take the cable car, you will need to GRAB from the hotel. Down the road there are many restaurants serving local food and also supermarket. My room was on the 35 floor, however, there are nearby constructions thus, in the morning from 9am, there will be noise. I did not use the facilities, thus, no comments. Check out time like all other hotels is strictly 11am. Check in was at 3pm. As they need to turnover the room.

Overall Review: Great Views, But a Noticeable Gap Between Experience and Expectations Overall, this stay had clear pros and cons. The hotel’s location and scenery are undeniably excellent, but there is still considerable room for improvement in areas such as traffic flow planning, facility details, service experience, and privacy management. Given the Ascott brand management and a room rate of RM1,100+ per night, we had expected a more premium accommodation experience. Unfortunately, the actual stay fell short of expectations and did not fully reflect the price point. Pros 1. Excellent Location and Scenic View The hotel is strategically located along a main road and directly opposite a golf course, offering an unobstructed view. Waking up to lush green lawns, blue skies, and white clouds created a peaceful and relaxing atmosphere. 2. Room Layout Suitable for Families or Groups We stayed in a Premium Two-Bedroom Unit, which was nicely designed with a practical layout. The kitchen was fully equipped and clean. Although the bathrooms were relatively small, having two bedrooms and two bathrooms made it convenient and comfortable for a group of four. 3. Thoughtful Amenities The hot and cold water dispenser located at the lift lobby was a thoughtful touch. The room also came with a kettle, which was especially convenient for families and guests who prefer hot drinks. Cons 1. Bed Comfort Could Be Improved The bed was Queen-sized, but the mattress felt rather firm, while the pillows were overly large and thick, making the sleeping experience less comfortable. 2. Lift Access System Was Not Sensitive Enough The lift card scanning sensor was not very responsive. When staying on a lower floor, there were occasions where the access card had not yet been detected before the lift had already passed the intended floor, which affected convenience and user experience. 3. Poor Drop-Off and Parking Layout The luggage unloading area was located at the entrance of the parking area, where the road was narrow and often obstructed traffic flow. In addition, after rainfall, the parking area had significant puddles, making it inconvenient to walk, especially when carrying luggage. 4. Limited Check-In Space The check-in reception area was relatively small and struggled to handle the holiday crowd. During peak periods, the space became congested and chaotic. 5. Narrow Public Areas and Restaurant Queue Management The hotel hallways were generally narrow. While it is understandable that queues are unavoidable during peak travel seasons, the restaurant waiting area was clearly unable to accommodate the volume of guests, resulting in congestion. 6. Inefficient Dining Area Layout The food serving area could be better organized, especially around the coffee machine section. Despite having multiple machines, they were still insufficient to handle the high guest volume, leading to long queues. 7. Privacy Concerns The hotel should consider implementing stricter drone control policies within the property. While staying on the 4th floor, we woke up to find a drone flying past our open balcony/door area, which felt intrusive and raised privacy concerns. 8. Mismatch Between Price and Experience We chose this property largely because of the Ascott brand reputation and the RM1,100+ nightly rate, expecting a more premium level of accommodation and service. Unfortunately, the overall experience did not meet expectations. From operational details to service quality, the hotel did not reflect the level typically associated with its pricing and branding.

1. The lights near the gate are dim, some aren't working. Poor lighting. It's easy to miss the turn. 2. Parking is okay, there's even parking for EV cars. 3. The lobby is okay too, and the staff at the counter were also just okay. 4. Dining area. Hmm, maybe you can do better. 5. The pool is suitable for kids. 6. Private beach ✅✅✅ clean. Not sure if it's safe to swim though. 7. Cleanliness. - The toilet had a slight smell, not very clean 2.8/5 - Sheets and pillows, not clean. - Towels had dirty spots. - The AC was dripping water, yes! It reached the bed, making it uncomfortable to sleep because I could feel the droplets on my face. 8. My husband got bed bugs, his legs and body were covered in bites. 9. Buffet breakfast changed to 'sahur' (the taste wasn't bad, it was okay). - White rice. Chicken with curry, I think? The chicken pieces were small. 2 prawns. Sliced watermelon & Sunquick/fresh orange juice? (At least offer ice cream as a dessert replacement). I don't have pictures for any of this because I was tired from the journey from Seremban, and then I got a room like that (Room number 1079). Disappointed. I only loved the beach. 😇

Excellent, we'll definitely be back! My friends and I had a great time, and the food wasn't expensive. The only thing is the paint smell in the room was a bit strong, which I hope they can improve. Also, there aren't many entertainment facilities. Keep up the good work!

A bit dissapointed during check in. I know they use numbering system but during peak hours I can say one of the counter served one person who not take any ticket number to check in. When I saw the QMT, it should be my turn to be serve. Then when i questioned the other counter, she said she will call by number. I'm regular customer to this hotel. If this hotel using new system, please apply it equally to all customer and staff. Please take this seriously. Shower head in the bathroom need to be check regularly cuz my room seems like broken. One more thing, please improve your buffet nasi lemak sambal cuz it taste awful. Too cair.

Returned to this hotel after 10 years. Many changes, especially the pool. We stayed in a deluxe room. The room was quite spacious and clean, though the lighting was a bit dim. The water pressure was strong, which made for a pleasant shower. The mattress and pillows were just average. Breakfast was also just average with limited choices. The bellboy was excellent; he helped us carry all our luggage without complaint, even using the stairs since there's no elevator to my room's building. It was fine though. We'll definitely be back because the kids loved the pool.

The studio room is very comfy, nice and clean. The Antara link bridge is about 15 mins walking distance. Its not steep as there are escalators when going up. I don't mind to staying here and take grab go up genting. It's cheap. The room with a big balcony, you can dine outside if u wanna enjoy some fresh and cold air. It also has a kitchenette and washing machine with dryer. It about 15 restaurants below the building. Haidilao is going to open here soon. In overall, sure we will be staying here again. Note: from genting after 10pm is hard to get a grab downhill. The drivers already leave genting i believe. But it's still fine with a 15 min walk back.

It's a little complicated when we are trying to heading to our room from the hotel lobby, they said the room is located in a different building. The receptionist is so helpful and lead us the way. Clean room and comfortable.

Have a good night sleep here! Will always come back to this AC HOTEL whenever I visit Kuantan!

”Although there was a technical issue during check-in and our paid room was fully booked, the hotel staff resolved it professionally. We visit here every month, and our children really enjoy the activities organized by the staff. The restaurant serves incredibly delicious pizza, which we always look forward to having. Please maintain the same great taste, but I hope the restaurant staff can be more attentive to arriving guests and avoid judging customers based on their appearance.”