The drop off and pick up place was at the side door instead of main lobby which made the GRAB pick up confusing.
Room is spacious and relatively clean. But, toilet can be cleaned more thoroughly as there seem to be a faint smell coming from it. And no hooks in the toilet to hang ur clothes. Water from the shower also seeped into the room.
Location is quiet, away from the main Genting area. Can either
- walk up the link way (about 20 min),
- walk down to the chin swee temple cable car stop and take a cable car up (RM10 per pax) or
- call a GRAB for RM30.
Good thing is that there are a couple of eateries and mini marts.
The room was bigger than expected and it had a nice view of the sunrise from the seaview room. There is an infinity pool with a great view of the sea too. Staff is friendly and housekeeping is dilligent with topping up toiletries.
Location is good as it is only a 10min drive away from the good food/cafes in Kuantan across the bridge. Saw some reviews about the aircon. The aircon did take a while to cool the room but temperature was just right after it was switched on. One of our rooms had issues with a leak in the toilet and a dislodged shower head but the staff sent a serviceman to address the issues promptly.
Will book this hotel again the next time I visit Kuantan.
Antara Hotel is relatively new, and we were genuinely impressed with our stay. The room was spacious, modern, and very comfortable. As both my husband and I are light sleepers, we always hope for a quiet environment when traveling, and the room we booked exceeded our expectations in that regard.
One of our favorite features was the balcony with a lovely view. We spent the evening enjoying some beer and snacks while taking in the cool breeze, which was a wonderful way to unwind. The bed was comfortable, and I especially liked the bedroom layout. Having a separate bedroom with a door helped reduce noise and made the stay even more restful.
The bathroom was another highlight. It was spacious, clean, and the bathtub was perfect for a relaxing soak after a long day.
That said, there are a few areas that could be improved. At a room rate of around RM400+ per night, it would be nice if hand towels or face towels were provided in addition to bath towels. Also, bottled drinking water is not provided. Instead, the hotel uses a water filtration machine that dispenses purified water directly from the tap.
The location is connected to Genting via a link bridge, but be prepared for about a 15-minute walk. Younger guests will likely find it manageable, but I would not recommend the walk for elderly visitors. Fortunately, the hotel provides buggy rides to the escalator area, which helps save energy and is probably one of the most convenient services offered.
Overall, the rooms are cozy, comfortable, and offer good value for the price. If you prefer being just a few minutes away from your room while exploring Genting, you may want to stay at Genting Grand or First World Hotel instead. However, if you don’t mind a short stroll and prefer a quieter, more relaxing environment, Antara Hotel is definitely a good choice.
I recently stayed at AC Hotel by Marriott Kuantan and had a very pleasant experience. Jeff at the reception was very polite, friendly, and helpful throughout our stay. We were also pleasantly surprised to receive an anniversary cake in our room after I had placed a special remark during booking — a very thoughtful gesture by the hotel.
Overall, we were very happy with the stay. The swimming pool using salt water was definitely a plus point and made the experience even better. The breakfast was good and the food tasted great as well. Highly appreciated the hospitality and service provided by the Marriott team. Never disappointed of choosing Marriott!
From booking on Trip.com to check-in, everything was incredibly easy, and the price was excellent value for my stay this time. The hotel was very satisfying, and breakfast was delicious. I will definitely come here again, booking through Trip.com.
The room is spacious and clean. I love the ambience and the hotel is quite big so u have to walk around to get to your room. The view is nice and overall is good. But there is no iron and iron board in the room which is kind of bummer. Else than that all ok
Overall Review: Great Views, But a Noticeable Gap Between Experience and Expectations
Overall, this stay had clear pros and cons. The hotel’s location and scenery are undeniably excellent, but there is still considerable room for improvement in areas such as traffic flow planning, facility details, service experience, and privacy management.
Given the Ascott brand management and a room rate of RM1,100+ per night, we had expected a more premium accommodation experience. Unfortunately, the actual stay fell short of expectations and did not fully reflect the price point.
Pros
1. Excellent Location and Scenic View
The hotel is strategically located along a main road and directly opposite a golf course, offering an unobstructed view. Waking up to lush green lawns, blue skies, and white clouds created a peaceful and relaxing atmosphere.
2. Room Layout Suitable for Families or Groups
We stayed in a Premium Two-Bedroom Unit, which was nicely designed with a practical layout. The kitchen was fully equipped and clean. Although the bathrooms were relatively small, having two bedrooms and two bathrooms made it convenient and comfortable for a group of four.
3. Thoughtful Amenities
The hot and cold water dispenser located at the lift lobby was a thoughtful touch. The room also came with a kettle, which was especially convenient for families and guests who prefer hot drinks.
Cons
1. Bed Comfort Could Be Improved
The bed was Queen-sized, but the mattress felt rather firm, while the pillows were overly large and thick, making the sleeping experience less comfortable.
2. Lift Access System Was Not Sensitive Enough
The lift card scanning sensor was not very responsive. When staying on a lower floor, there were occasions where the access card had not yet been detected before the lift had already passed the intended floor, which affected convenience and user experience.
3. Poor Drop-Off and Parking Layout
The luggage unloading area was located at the entrance of the parking area, where the road was narrow and often obstructed traffic flow. In addition, after rainfall, the parking area had significant puddles, making it inconvenient to walk, especially when carrying luggage.
4. Limited Check-In Space
The check-in reception area was relatively small and struggled to handle the holiday crowd. During peak periods, the space became congested and chaotic.
5. Narrow Public Areas and Restaurant Queue Management
The hotel hallways were generally narrow. While it is understandable that queues are unavoidable during peak travel seasons, the restaurant waiting area was clearly unable to accommodate the volume of guests, resulting in congestion.
6. Inefficient Dining Area Layout
The food serving area could be better organized, especially around the coffee machine section. Despite having multiple machines, they were still insufficient to handle the high guest volume, leading to long queues.
7. Privacy Concerns
The hotel should consider implementing stricter drone control policies within the property. While staying on the 4th floor, we woke up to find a drone flying past our open balcony/door area, which felt intrusive and raised privacy concerns.
8. Mismatch Between Price and Experience
We chose this property largely because of the Ascott brand reputation and the RM1,100+ nightly rate, expecting a more premium level of accommodation and service. Unfortunately, the overall experience did not meet expectations. From operational details to service quality, the hotel did not reflect the level typically associated with its pricing and branding.
Happy to stay here even just one night, we went there on weekdays it's not crowded at all. Room is clean and well designed.
Breakfast is buffet line. you can pick whatever you want and for the taste itself i will just say it's standard. Location is not far from eating place but takes around 30 mins to go to genting.
Some downside here.. there's construction site on the way to hotel so, road is quite bumpy, lots of hole, dust and the room that i got is connected room sometimes when others room laughing too loud, We also hear them 🤣
I’m Very disappointed with the cleanliness and condition of the room. Check in je terus nampak sink pipe dalam bathroom bocor sampai lantai basah. Sofa pula sangat hapak, busuk, lusuh dan berbulu . and then bed pun ada sehelai rambut, meja bulat pun masih kotor macam tak properly clean before guest masuk. Overall memang rasa maintenance dan housekeeping sangat tak memuaskan. tak berbaloi dengan harga 300+/night😔
before book ada nampak review dkt tiktok apps mmg bad review tapi still juga nak book sebab nampak bilik and view cantik, tapi menghampakan sangat.
so far staff semua ok, cuma kebersihan jela out.
Hopefully pihak management boleh ambik iktibar dan improve service serta kebersihan untuk future guests.
Yes. The location is good, the room is clean and the service was good.
The mattress was shaky and the toilet was smelly. I changed my room for third time and the customer service was good. Not having any pleasant stay due to the mattress but nothing to complaint since they assisted me with third time of room arrangement.
My room facing to road and can heard the speeding sound during mid night. Overall it’s fine if you just prefer short vacation. Not waiting too long for the lift and this is something good.
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LLost & LepakYes. The location is good, the room is clean and the service was good.
The mattress was shaky and the toilet was smelly. I changed my room for third time and the customer service was good. Not having any pleasant stay due to the mattress but nothing to complaint since they assisted me with third time of room arrangement.
My room facing to road and can heard the speeding sound during mid night. Overall it’s fine if you just prefer short vacation. Not waiting too long for the lift and this is something good.
GGuest UserOverall Review: Great Views, But a Noticeable Gap Between Experience and Expectations
Overall, this stay had clear pros and cons. The hotel’s location and scenery are undeniably excellent, but there is still considerable room for improvement in areas such as traffic flow planning, facility details, service experience, and privacy management.
Given the Ascott brand management and a room rate of RM1,100+ per night, we had expected a more premium accommodation experience. Unfortunately, the actual stay fell short of expectations and did not fully reflect the price point.
Pros
1. Excellent Location and Scenic View
The hotel is strategically located along a main road and directly opposite a golf course, offering an unobstructed view. Waking up to lush green lawns, blue skies, and white clouds created a peaceful and relaxing atmosphere.
2. Room Layout Suitable for Families or Groups
We stayed in a Premium Two-Bedroom Unit, which was nicely designed with a practical layout. The kitchen was fully equipped and clean. Although the bathrooms were relatively small, having two bedrooms and two bathrooms made it convenient and comfortable for a group of four.
3. Thoughtful Amenities
The hot and cold water dispenser located at the lift lobby was a thoughtful touch. The room also came with a kettle, which was especially convenient for families and guests who prefer hot drinks.
Cons
1. Bed Comfort Could Be Improved
The bed was Queen-sized, but the mattress felt rather firm, while the pillows were overly large and thick, making the sleeping experience less comfortable.
2. Lift Access System Was Not Sensitive Enough
The lift card scanning sensor was not very responsive. When staying on a lower floor, there were occasions where the access card had not yet been detected before the lift had already passed the intended floor, which affected convenience and user experience.
3. Poor Drop-Off and Parking Layout
The luggage unloading area was located at the entrance of the parking area, where the road was narrow and often obstructed traffic flow. In addition, after rainfall, the parking area had significant puddles, making it inconvenient to walk, especially when carrying luggage.
4. Limited Check-In Space
The check-in reception area was relatively small and struggled to handle the holiday crowd. During peak periods, the space became congested and chaotic.
5. Narrow Public Areas and Restaurant Queue Management
The hotel hallways were generally narrow. While it is understandable that queues are unavoidable during peak travel seasons, the restaurant waiting area was clearly unable to accommodate the volume of guests, resulting in congestion.
6. Inefficient Dining Area Layout
The food serving area could be better organized, especially around the coffee machine section. Despite having multiple machines, they were still insufficient to handle the high guest volume, leading to long queues.
7. Privacy Concerns
The hotel should consider implementing stricter drone control policies within the property. While staying on the 4th floor, we woke up to find a drone flying past our open balcony/door area, which felt intrusive and raised privacy concerns.
8. Mismatch Between Price and Experience
We chose this property largely because of the Ascott brand reputation and the RM1,100+ nightly rate, expecting a more premium level of accommodation and service. Unfortunately, the overall experience did not meet expectations. From operational details to service quality, the hotel did not reflect the level typically associated with its pricing and branding.
GGuest UserStaff are extremely friendly, the place was a really relaxing and beautiful getaway. Although the beach was not sandy as it was filled with dead corals, snorkeling around the area was quite beautiful. The transport to the resort is also very convenient as they provide rides from the main village.
AAnonymous User* Spacious room.
* Free and easy parking.
* Very close to attractions around Kea Farm such as the sheep sanctuary and Kea Farm market.
* I like that you can go straight to your room from the parking area without having to pass through the lobby every time (great for introverts 😆).
* My room on Level 12 was very cool and comfortable. No air-conditioning, but I didn’t even need to switch on the fan.
Customer Service
* Customer service was average and could be improved.
* In my experience, most of my requests were not fulfilled (e.g. extra pillows).
* However, late check-out until 1pm was approved.
* Drinking water was not replenished, but got coway which i love
* They do provide a WhatsApp contact, which makes them easy to reach without having to call.
Facilities
* WiFi was good.
* Didn’t get a chance to use the gym or playground.
* The pool is small and very basic. The water wasn’t cold, so it’s nice for a swim.
Bathroom
* Water pressure was excellent.
* Unfortunately, my bathroom had a urine smell.
* Housekeeping came three times after I reported it, but the smell was still there during my stay.
* To be fair, the hotel was very receptive to my complaint. Whether it has been fixed since then, I’m not sure.
Other Notes
* My requests and emails were generally not entertained.
* Despite what people say on *******, I did not experience anything **********. ( hotel, not an apartment )
* The hotel was quite busy with guests, so it never felt empty or creepy.
GGuest UserMy friend and I each got a king room. Overall, the service and the hotel's garden design were excellent. The price is quite a good value for a villa-style resort of this caliber. There are gardeners maintaining the flowers and plants every day, creating a beautiful 'step-by-step changing scenery' effect. The only minor downside is that some facilities are a bit old, but any issues we raised were immediately resolved. The front desk staff had a slight accent, but for anyone who understands English, communication was perfectly fine.
There's a private beach area upfront where you can relax and watch the sea, which was a really nice touch. There are also cute little cats in the courtyard that will interact and play with you.
GGuest UserThe drop off and pick up place was at the side door instead of main lobby which made the GRAB pick up confusing.
Room is spacious and relatively clean. But, toilet can be cleaned more thoroughly as there seem to be a faint smell coming from it. And no hooks in the toilet to hang ur clothes. Water from the shower also seeped into the room.
Location is quiet, away from the main Genting area. Can either
- walk up the link way (about 20 min),
- walk down to the chin swee temple cable car stop and take a cable car up (RM10 per pax) or
- call a GRAB for RM30.
Good thing is that there are a couple of eateries and mini marts.
GGuest UserThis is our first stay in ion delemen for 4D3N. The unit is very spacious and clean however we faced some difficulties as below.
1. Broken bedframe: One of the room bed is broken and we have reported to the reception immediately however no action was taken nor any updates was received. There are difficulties every time when we sleep on it as it is unstable.
2. Wifi connection: Throughout our stay, we unable to connect to hotel WiFi and no action was taken to rectify it.
3. Noisy door: There's a very annoying sound every time when we open or close the room door.
KKhairi AsyrafI recently stayed at AC Hotel by Marriott Kuantan and had a very pleasant experience. Jeff at the reception was very polite, friendly, and helpful throughout our stay. We were also pleasantly surprised to receive an anniversary cake in our room after I had placed a special remark during booking — a very thoughtful gesture by the hotel.
Overall, we were very happy with the stay. The swimming pool using salt water was definitely a plus point and made the experience even better. The breakfast was good and the food tasted great as well. Highly appreciated the hospitality and service provided by the Marriott team. Never disappointed of choosing Marriott!
GGuest UserThe room is spacious and clean. I love the ambience and the hotel is quite big so u have to walk around to get to your room. The view is nice and overall is good. But there is no iron and iron board in the room which is kind of bummer. Else than that all ok
GGuest UserI’m Very disappointed with the cleanliness and condition of the room. Check in je terus nampak sink pipe dalam bathroom bocor sampai lantai basah. Sofa pula sangat hapak, busuk, lusuh dan berbulu . and then bed pun ada sehelai rambut, meja bulat pun masih kotor macam tak properly clean before guest masuk. Overall memang rasa maintenance dan housekeeping sangat tak memuaskan. tak berbaloi dengan harga 300+/night😔
before book ada nampak review dkt tiktok apps mmg bad review tapi still juga nak book sebab nampak bilik and view cantik, tapi menghampakan sangat.
so far staff semua ok, cuma kebersihan jela out.
Hopefully pihak management boleh ambik iktibar dan improve service serta kebersihan untuk future guests.