4-Star Hotels in Xorazm, Uzbekistan

Advantages: The hotel's location is superb, just across a passage from the old town. The lobby and rooms are clean, and although the staff faced many issues, they still tried their best to resolve them. Disadvantages: 1. The hotel system is chaotic. I booked breakfast through Trip.com, and confirmed with the hotel before departure that breakfast was included. However, at check-in, the staff spent a long time looking for my booking, then said I hadn't booked breakfast. I thought it was resolved after showing them the documents, but the next morning I was stopped again at the breakfast door, told they couldn't find my breakfast room number. 2. Although I knew the hotel only opened in October, all the facilities were still not ready. Upon entering the hotel, I could smell a strong odor of formaldehyde from the renovations, especially in the rooms, which was unacceptable. 3. The hotel TVs couldn't connect to YouTube or Netflix. 4. The breakfast selection was very limited, there was no prepared food counter, and even the toaster was broken. 5. The water dispensers in the corridors didn't provide hot water, and this didn't work even after I complained to the staff. 6. Although the staff were friendly and helpful, they clearly lacked training.

The hotel is located in the old city, which is great for daily strolls, allowing us to easily return for a rest whenever we wanted. They offer triple rooms, and while breakfast is simple, it's filling. The staff's English is excellent, making communication seamless, and the service is good. You can call the front desk to book airport pickup and drop-off. The hotel terrace offers fantastic sunrise views! However! When we arrived, the hotel was undergoing simple renovations, which Trip.com and its agents failed to inform us about! This seriously affected our health! But once we checked in, it was non-cancellable! And at that time, we weren't even sure if we could find another hotel. There were paint cans in the hallway, so our room had a strong renovation smell. I immediately contacted Trip.com customer service, but regrettably received no response, absolutely no response! Not even from a human agent! It wasn't until I checked out that they offered me a so-called 'solution'! I expressed my dissatisfaction to customer service and hoped Trip.com would take international bookings seriously and fulfill its responsibilities! Regarding the hotel service, after I reported the issue, the front desk attendant showed me all the remaining rooms, but unfortunately, they all had the same smell. He then helped us turn on the ventilation fan; in short, he did everything he could to help. We had no choice but to make do for one night. If you plan to stay a month from now, I would still recommend it!

The hotel is located near the main attraction, which is very convenient. The room is nice, and there are laundry services, currency exchange, and massage available. However, there were some drawbacks: the room lacked disposable amenities and a bathrobe. Also, there was a musty-smelling towel, as if it had been forgotten in the washing machine; the smell was awful, but they replaced it immediately. When I wiped the wet floor with the foot towel, it turned grey from dust. The breakfast for a 7000-ruble room seemed meager to me. The towels in the hotel look old and are also stiff. I would not repeat this experience; I believe for this price, one can have a more pleasant stay.

This is a Turkish hotel, very good in all aspects, although not a buffet breakfast, but still very rich! A local restaurant 500 meters next to the hotel recommended by the front desk, there is a grade, tastes good!

⭐ Lagzi Hotel – Uzbekistán Una estancia agradable durante mi viaje por Uzbekistán. El hotel es una opción a tener en cuenta para descansar y continuar descubriendo el país. Una experiencia que forma parte de este viaje por la histórica Ruta de la Seda. Recomendable para quienes buscan alojamiento durante su visita a Uzbekistán.