KkeeginThe cleanliness and service rating goes to Aunt Jin on the tenth floor. Aunt Jin is incredibly responsible and would ask us every day if we needed anything. Seeing that we had children, she proactively offered kids' toiletries, toothpaste, and toothbrushes. One day, we came back after going out to find Aunt Jin had prepared lime juice for us, which was truly heartwarming.
However, the staff at the front desk and in the restaurant really need some serious training. On the day we checked in, because we had two children, I casually asked if we could get an upgrade. I wasn't trying to be difficult, and we would have been fine if an upgrade wasn't possible, as we had originally booked a YunYa Twin Room. But the front desk staff had a very unpleasant expression. If you're unable to do something, you can just say so directly, instead of telling us we'd been upgraded to a Family Room, only for me to check on Trip.com and see that all Family Rooms are above the 20th floor, and we were still given a YunYa Twin Room. What's the point? It made us feel really uncomfortable.
The breakfast hostess was the same. Every day, she'd stop us, saying we only had two breakfasts. I paid the extra on the first day, but then every single day! We had breakfast for 5 days, and every day she'd stop us and say we only had two breakfasts! The handover between departments and staff is terrible. The breakfast area, too – breakfast ends at 10:30 AM, but before 10 AM, there was no cold milk left. After I informed them, they said they'd restock, but they never did, telling me to go to the Wyndham next door to get some… Sigh, in short, having stayed in so many hotels, these are genuinely first-time experiences for me.
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