Read genuine traveler ratings & reviews to find your perfect stay.
Posted on Aug 17, 2026|Superior Residence
Guest UserReview of Casa Faraona Luxury Residences, Madrid
I recently had the pleasure of staying at Casa Faraona Luxury Residences in Madrid, and I cannot recommend it highly enough. From the moment we arrived, we were enveloped in an atmosphere of elegance and comfort that truly set the tone for our stay.
Incredible Room Experience
The room we stayed in was nothing short of spectacular. Every detail was meticulously crafted, exhibiting a perfect blend of luxury and comfort. The bed was heavenly, adorned with silky sheets that made it feel like a dream. It was the perfect retreat after a day of exploring the vibrant city.
Exceptional Service
The service at Casa Faraona was outstanding. The staff were genuinely welcoming, attentive, and eager to ensure our stay was perfect. They went above and beyond to cater to our needs, making us feel like valued guests every step of the way.
Delicious Breakfast and Free Cocktails
One of the highlights of our stay was the breakfast. Each morning, we were treated to a delightful spread that catered to every taste, from fresh pastries to hearty options. Additionally, the complimentary cocktails were a lovely touch, allowing us to unwind and enjoy the ambiance of the residence.
Prime Location
The location of Casa Faraona Luxury Residences couldn’t be better. Nestled in the heart of Madrid, it provided easy access to some of the city’s top attractions, dining, and shopping. We loved being able to explore the vibrant streets and return to our luxurious oasis at the end of the day.
In conclusion, Casa Faraona Luxury Residences exceeded all our expectations. With its stunning rooms, impeccable service, delicious breakfast, complimentary cocktails, and prime location, it offers an unforgettable experience. I can’t wait to return and make more wonderful memories in this beautiful hotel!
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Price per night from:€373
Posted on Sep 10, 2025|Standard King Room with Courtyard View
Guest UserThe hotel location was so convenient in central Madrid, the breakfast was in excellent choices and quality with very reasonable price. The roof top bar view was great and the gym facility was also good. The staff members were all so friendly and helpful. The room was very well-equipped with a mini fridge, a safe, a brand new kettle and an Illy coffee machine. This made us like in the heavy especially after we came from the Passage House Hotel in Devon UK!
We would highly recommend this hotel to the potential guests who plan to visit Madrid.
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Price per night from:€146
Guest User
The room was spacious and very clean. Although a bit dated, the facilities were all very functional and easy to use. The hotel's prime location made it convenient to get anywhere. The breakfast at the hotel was exceptionally good, and it offered great value for money!
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Price per night from:€123
Posted on Feb 10, 2026|Standard Queen Room
DazhazhadesuThe hotel is located right next to Retiro Park, on the edge of Madrid's central business district. It takes over half an hour by subway to get to the Royal Palace or the Prado Museum area, or about 15 minutes by taxi. The nearest metro station is a very close 3-minute walk away.
The hotel's cleanliness was decent, but it's clear the facilities are quite old.
I booked a room without breakfast, but for some reason, breakfast was complimentary, which was a nice surprise. The variety wasn't extensive, but the taste was acceptable. You could also order from a menu.
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Price per night from:€114
Posted on Jul 22, 2026|Comfort Room
ChoongCheeKeongWe had a great stay at Leonardo Hotel Madrid City Center. The hotel is in a fantastic location, making it easy to explore Madrid and get around the city. The room was comfortable, clean, and offered great value for money.
What made our stay even more memorable was the timing of our visit during the World Cup. We were incredibly lucky to be able to experience the Spain World Cup parade right from our hotel room balcony! It was such a unique and unforgettable experience.
Overall, a very enjoyable stay with a great location, good value, and a wonderful World Cup memory. Highly recommended!
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Price per night from:€87
Posted on Jul 21, 2026|Standard Twin Room
Guest User• Service: Very inconsistent not particularly polite - asked the morning shift for box tissue and they said no but the evening shift sent it.
- asked the evening shift if bottled water will be refilled, they said it is done every 3 days but didn't receive it. Called and the morning shift said (quite rudely) only on the first day and not the third day.
• Location: About 20-30 min bus ride to main attractions
Overall, if you can find somewhere better, please do so.
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Price per night from:€166
Posted on May 16, 2026|Standard Room
Jong-Ki KimTheir room key had problem when one go out after check-in, making it not working deliberately for security, that’s they said, even I went to eat something in their restaurant, after that room key was not working I couldn’t enter my room and ask validation again at front desk. I never experienced such manner over the world. I don’t like revisiting later
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Price per night from:€86
Posted on Dec 7, 2025|Family Deluxe
Pinko_YHard Rock Hotel is conveniently located a short walk from Atocha station. The entrance has steps, and staff kindly helped with our large luggages when we went inside to ask. The lobby looks trendy and welcoming at check-in.
We booked a 4-night stay in a family room for two. Paying extra, we chose family room with two washing basins, as shown on their website and confirmed verbally at check-in. However, the room given had an extra rollaway bed set up and only one basin. After reminding front desk that we didn’t need the extra bed and specifically requested two basins, there was some delay—possibly due to language barriers. Eventually, the front desk agreed to rearrange our room.
We appreciated this gesture, though initially the staff seemed reluctant, repeating “it is set up like that” and showing blank faces. I had to be assertive to explain that the extra bed defeats the purpose of paying more for extra space. Hotels should understand that some guests pay extra for bigger rooms without needing extra beds. Flexibility to remove the bed would improve guest experience. If I had known, I might have paid less for a standard room.
In the end, they moved us to a room without the extra bed and with two sinks. While the staff handled this without smiles, they were friendly and responsive during the rest of our stay. This was my first time at Hard Rock Hotel, and perhaps cultural differences influenced the front desk’s reaction.
The room itself was spacious, clean, and well-appointed with tea, coffee, and a daily bottle of water. Though bar noise was audible from downstairs, it was not disturbing, and earplugs were provided. Housekeeping was always friendly and smiling.
Overall, Hard Rock Hotel has excellent facilities. I’m unsure if I’d return, but the quality of the hardware is good.
Hard Rock Hotel 距離 Atocha 車站步行不遠,10分鐘左右就到。門口有樓梯,我哋自行找了員工幫忙提行李入內。行入酒店大堂見時尚形格。
我哋預訂了四晚家庭房,比標準房貴一點因想多一點空間。並經酒店網頁宣傳圖見此房形有兩個洗手盆,我辦理入住時口頭提醒。但入到的房間已有多一張折疊床,且只有一個洗手盆。致電接待我哋二人不需要額外床,且特別要求兩個洗手盆後,因語言障礙可能溝通較慢,前台最終同意調整房間。
我哋感激有安排,但起初員工態度似乎有些抗拒,還說「額外床就是這樣安排的」,臉上毫無表情。我必須堅持解釋,多出來的床反而讓付費多出空間變得無意義。酒店應該理解或有單人住客會想選擇較大空間房形。能夠靈活移除或調整額外床會提升客人體驗。
最後,前台換了沒有額外床且有兩個洗手盆的family room房間。雖然當時處理時員工面無表情,但整體服務期間他們都友好且回應迅速。這是我第一次入住 Hard Rock Hotel,或許文化差異讓前台員工對這類服務顯得不自在。
房間本身寬敞乾淨,配置有茶包、咖啡及每日一支水。雖然能聽到樓下酒吧的聲音,但不影響休息,床邊還有耳塞。客房房務人員總是帶著笑容,非常親切。
總體來說,Hard Rock Hotel 硬體設施優秀,但暫時不確定會否再次入住。
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Price per night from:€204
Posted on Aug 17, 2026|Double Room
Raffael FernandesMy stay started very well, with an excellent experience at reception. The member of staff who welcomed us was extremely friendly, attentive and helpful, which created a very positive first impression. I also noticed the same friendliness from different members of staff during the evenings, especially when I returned to the hotel after going out. This was definitely one of the highlights of my stay.
However, over the course of the stay, several points caused some discomfort.
The room does not get completely dark, as the blackout curtain does not cover the entire window. This becomes particularly noticeable in the morning and makes it more difficult to sleep properly. The sound insulation is also not the best. Every day, noise starts around 7–8am, either from other guests moving around or from the cleaning staff, which makes it difficult to sleep a little longer.
Another issue is the bathroom shower enclosure, which does not contain the water properly. After taking a shower, a considerable amount of water ends up on the bathroom floor. Apart from being inconvenient for the guest, I imagine this also creates unnecessary additional work for the cleaning staff. I stayed at the same chain's hotel in Santo Tirso, Portugal, and this was not an issue there.
At breakfast, the tables are frequently left dirty, and the way guests are checked in — “Is it for breakfast? What is your room number?” — can feel somewhat abrupt, particularly because of the way the question is delivered by the person there. At the Santo Tirso hotel, my experience was much more natural and welcoming in this regard.
I also missed some small complimentary touches that I had at the Santo Tirso hotel, such as water in the room, a small chocolate, snack (peanuts) and a coffee machine. These are small details, but they do make a difference to the overall guest experience.
On the positive side, the daily room cleaning was exceptional, genuinely spotless. This was definitely one of the strongest points of my stay. I also appreciated the reception machine available to guests with cold water. Having easy access to cold water was a nice touch and something I particularly appreciated.
Regarding the location, being close to the airport is certainly convenient for guests who need that proximity. However, the surrounding area has some abandoned and occupied buildings, which creates a certain feeling of insecurity, particularly when leaving a car parked on the street.
Overall, there are some very positive aspects, especially the friendliness of the staff, the excellent room cleaning and the convenient facilities such as the cold-water machine. However, there are also several areas where the hotel could improve, particularly regarding noise, room darkening, the bathroom shower enclosure and the breakfast service.
As our stay was not primarily because of the airport, I am not sure we would choose this hotel again unless proximity to the airport was an important requirement.
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Price per night from:€91
Posted on Aug 2, 2026|Standard Room
Anonymous UserThis review is not about the €9 breakfast charge. I paid for the breakfast because I had eaten it.
This review is about how I was treated afterwards.
A simple misunderstanding over breakfast escalated into one of the most unprofessional hotel experiences I have ever had.
After I politely suggested that the hotel communicate its breakfast policy more clearly to avoid similar misunderstandings in the future, a staff member, Yansel, began shouting at me from outside the hotel, called me back inside, repeatedly accused me of “trying to play with him,” raised his voice throughout the interaction, claimed that he was the manager, refused my request to speak with the General Manager, and aggressively handled my personal belongings.
He pushed and kicked my luggage towards the exit, damaged my bags, repeatedly shouted at me to take my belongings and leave, and I also felt mocked while trying to communicate in English instead of being treated with patience and professionalism.
As a solo female traveller, I found this behaviour intimidating and completely unacceptable. Guests should be able to raise feedback respectfully without being shouted at, aggressively confronted, or having their belongings handled in this manner.
I later spoke with Raul, who was professional, apologised for the way I had been treated, acknowledged that there had been been a misunderstanding regarding the breakfast, confirmed that I was entitled to leave my luggage after check-out, and informed me that Yansel was not the General Manager or the manager.
I appreciate Raul’s professionalism. However, that does not change what happened.
Based on my experience, I would not recommend staying at Hotel Mayerling Madrid. There are many hotels in Madrid where guests can expect to be treated with professionalism and respect. In my experience, this was not one of them.
As a solo female traveller, I did not feel safe after the way this situation was handled. For that reason, I cannot recommend this hotel and would encourage other travellers to consider alternative accommodation.
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Price per night from:€132