Luxury Hotels in Chengde

"The hotel's硬件 facilities are genuinely impressive. The lobby is opulent and incredibly luxurious, and the rooms are well-equipped. However, the soft services are truly disappointing. From check-in at the front desk to breakfast, the service attitude wasn't even polite. My family of three arrived for breakfast just 5 minutes before closing, and the front desk insisted we pay immediately before entering. Couldn't they just charge it to the room card, or let us sit down and pay a little later? Also, they strictly ration Nongfu Spring water in the rooms, providing only two bottles per day. If you want more, you get a different brand of bottled water. Is this really the service for a 1.5k room? I had already chosen to extend my stay in the same room at 11 PM on the day of check-in, yet no one contacted me about renewing the room card until 6:27 PM the next day. Good service should be seamless and unobtrusive, but every little thing here made us uncomfortable. I hope the experience improves if I have a chance to visit again."

"The hotel's location is great, and the lobby is spacious and bright with a relaxing atmosphere. The room was clean, and the bedding was changed daily, which was refreshing and comfortable. The high-definition LCD TV had clear picture quality and many channels, perfect for watching shows in the evening to unwind. The front desk staff were welcoming and efficient with check-in, always ready to answer any questions. The guest services (GSM) were attentive and proactively asked if I was settling in well; they were thoughtful and meticulous throughout my stay, making it a worry-free and reliable experience. I'll definitely choose this place again next time."

"The impression given by Chengde Palace Hotel is really great. Its rooms are spacious and comfortable, with exquisite Chinese decoration and various Laotian red rosewood furniture that have a unique impact, giving people a feeling of being at home. The hotel's service is also very attentive, and every employee is warm and friendly, ensuring that our stay experience is impeccable. The hotel also reserved tickets for the first live performance of the Heyday Dynasty for us at a reasonable price. Thanks to Manager Zhang Nannan for arranging everything for us, the whole family enjoyed it. The catering service here is equally excellent, offering a variety of delicious breakfasts and specialty lunches. The breakfast room has a beautiful environment. If you choose to dine outdoors, you can see the Twin Towers Mountain in the distance, allowing you to start your day with all kinds of wonderful things! Palace Hotel is the most worthwhile hotel to stay and experience in Chengde! recommend! ! !"

"This stay was truly exceptional! I was deeply impressed by the attentive service throughout, and it deserves a perfect score! Special praise goes to Yang Yuhang, the staff member. He was incredibly warm and attentive, providing meticulous and thoughtful service! From check-in onwards, he patiently guided me through the entire process, promptly resolving any issues. He was gentle, polite, responsible, and exceptionally patient. The room was spotless, the bedding was soft and comfortable, and the facilities were complete and in perfect working order, making for a very comfortable and reassuring stay. The hotel's overall environment was quiet and elegant, and its location was very convenient, making for a fantastic overall experience. Thanks to excellent staff like Yang Yuhang, the entire stay was incredibly pleasant and I felt truly warm and welcome. I will definitely choose this hotel again next time and highly recommend it to everyone!"

"This hotel offers five-star quality at a reasonable price, and the breakfast spread is excellent. The service is good, and you can really feel their effort to improve and enhance the guest experience. However, some rooms have issues with the shower water temperature being too low and the water pressure being too weak, which falls short of a true five-star standard. If these issues are addressed and improved, I would definitely consider staying here again in the future."