Luxury Hotels in Fusong

"Although the room was a bit old, the cleanliness and service were still excellent. The butler checked in with us daily, provided weather updates and information about hotel activities. They were especially attentive to safety during rainy weather and readily provided anything we needed. When our child accidentally got a bump while playing outside, they immediately sent up iodine after a phone call. The breakfast spread was plentiful and suitable for both seniors and children. It started as early as 6:30 AM, which was perfect for visiting Tianchi Lake, as many other hotels only start serving breakfast after 7 AM. Going to Tianchi early in the morning greatly increases your chances of seeing the lake, and we were lucky enough to catch a glimpse. On the 17th, Tianchi closed and stopped admissions after 10 AM. The Wanda Realm Suite practically included access to all Wanda resort activities. If you visited the water park, the hotel provided a laundry room with dryers, as well as disinfectant and laundry detergent. Just be aware that there can be long queues during peak times, so plan your schedule accordingly. Regarding Wanda perks: The cable car offered incredibly beautiful views (complimentary on first stay, unlimited rides on the same day), but it only operates on clear days. Other perks included the Wacool boat ride, a choice between the slide or luge, hot springs, and the water park. The boat rides and slides are also weather-dependent (clear days only), while grass-sliding is an additional charge. I recommend prioritizing the slide/luge queue first (children must be 12+ years old and over 155cm to ride alone; otherwise, an adult must accompany them) as the wait times can be very long. You can then do grass-sliding later (it has longer operating hours and no queues). The boat ride also has long queues. We didn't get to it in the afternoon/evening, but we managed to enjoy all the most exciting activities."

"The location is central, but using the back entrance makes everything easily accessible, and it's not right on the food street, so it feels very quiet. Taking the back exit near the lollipops in the hotel lobby, and then the path in front of the big lawn, is even closer and more convenient. The overall service was excellent; every guest gets a hotel assistant. Our assistant, 7-Up, sent messages beforehand with reminders, weather forecasts, and patiently answered all our questions. We booked a deluxe twin room and got one with a mountain view. From the room, you could see the lawn, cable car, etc., offering great views. Food: Breakfast was a standard hotel buffet. The dinner buffet had grilled skewers, hot pots, and other decent options. Resort-wide benefits: They included access to the slide, cable car, water park, hot springs, and more. Everything was great, except for the long wait times for the slide. The hotel facilities are quite old, but they are clean, which is a plus. Overall, it was a good experience."

"Let's start with the not-so-pleasant points: For our Changbai Mountain trip, we chose the Hyatt as our base. During our three-day, two-night stay, we encountered a few hiccups. First, when we checked in at noon on the first day, it was quite early. The front desk informed us that once the previous guests checked out, the housekeeping staff would clean the room. Our original plan was to leave our luggage and go explore, returning to the hotel after 3 PM. However, at that point, the front desk staff told us the room hadn't been cleaned yet and was about to be cleaned. Honestly, I was quite annoyed. The terms state check-in is after 3 PM, and I adhered to that. The front desk attendant coldly replied, 'I wasn't on duty this morning, so I wouldn't know. I just started my shift this afternoon, but the room genuinely hasn't been cleaned yet!' Doesn't this communication need retraining? I immediately lost my patience and didn't want to argue further, so I enlisted Ctrip's help to mediate. A big thank you to my mediator, Zhizhi. After the communication, the hotel immediately changed our room. The second room we were given had hair in it and a connecting door. After raising this issue, we were moved to another room, which also had hair. We communicated with the hotel again, and finally, after much back and forth, the issue was resolved. Now for the good points: Apart from that one front desk staff member, every other staff member we encountered at the hotel was kind and enthusiastic. Dining at the Chinese restaurant was also a pleasant experience, and the pool and the hotel's private hot springs were quite clean. My child accidentally injured their leg while bathing, and the pool staff immediately helped with medication and disinfection. I'm especially grateful for their quick action. On the night we checked in, I also appreciate the hotel staff's timely inquiry and for giving my child a gift. During our time at the resort, the entire resort's facilities were excellent, and the shuttle buses were punctual and very convenient. Plus, we even got to see Tianchi Lake, which made our trip very enjoyable."

"1. I booked this hotel two months in advance. The hotel told me the main building had mountain views. On the day of check-in, my butler told me a room on the 2nd floor of the main building was reserved for me. However, when I arrived that evening, the front desk said there was no such reservation. The front desk staff's attitude was poor, saying the manager wasn't available in the evening. Although they eventually upgraded us to a villa, the view from the villa was terrible. The next day, the butler said he was asleep and missed my call, claiming that in Switzerland, the low-lying terrain means you can't see much of the mountains. Very frustrating. The villa faced another villa, so the view wasn't good. It looked nice from the outside, but the lighting inside was dim, and being next to the road, there was noise from passing cars when the windows were open. Yet, when checking in, the front desk still claimed the villa area was the best, saying the main building had many tour groups and was noisy. However, the outside of the villa was quite picturesque for photos. 2. The breakfast at the villa was the same for two consecutive days. The pickled vegetables looked like leftovers and tasted terrible. When we asked the female chef in the villa area if she could make an omelet, she gave us a cold, stern look and said she couldn't. Later, we found out it was possible in the main building. It really depends on who you encounter here. Most staff were very enthusiastic, but a few bad apples really spoiled the experience. 3. The hotel offers some perks, like complimentary rafting, which wasn't great due to the crowds and poor experience. The butler even admitted that paying for it would be better. But they only told us the ticket price, not the full cost. We only found out upon arrival that there was an additional charge for the shuttle back from rafting. The butlers didn't mention any of this beforehand. 4. During summer, there are tons of families with kids and many cars. The experience is really bad; it's best to drive yourself. There are no good restaurants near the resort; you have to drive over ten kilometers to Wanda Plaza or even further to a town. 5. The facilities are supposedly newer than Wanda's, but in reality, the bathroom outlet was broken, the bathtub leaked in the middle of the night, and my child's tablet couldn't connect to the WiFi, so we had to use a hotspot. It was just a mess. In the villa area, what greets you in the morning might be the sun, or it might be a freshly woven spiderweb 🕸️ and a large spider. Hope the kids don't get scared. 6. Before coming, I asked about the temperature, and they told us to bring thick jackets. Turns out, we didn't need any thick clothes at all; short sleeves were perfectly fine. I honestly feel the service is quite subpar. Although the butler asked for a good review, I really can't give one. The service desperately needs training; it doesn't meet the standard for a good review."

"During my stay at the hotel, the service was excellent, especially the concierge, Xiao Hui. He was incredibly helpful, answering all our questions and taking care of every detail – a huge thank you to him! Also, the young lady at the front desk on the night shift on the 19th was very enthusiastic. However, I have to complain about the Chinese restaurant. My dad took my child there and ordered black truffle fried rice and stir-fried beef. I don't know if it was because they ordered too little, but the food never came. When they asked a female server about it, her attitude was extremely dismissive, just saying, ”Just wait!” I'm not sure if she wasn't properly trained or if she was just being selective with customers. Later, they asked a manager, who also couldn't give a definitive answer. In the end, they just ordered takeout to the room. Besides this one issue, everything else was great."

"Trusting an established brand, I chose The Westin, but was utterly disappointed after checking in. The front desk staff and hotel butlers were all very warm and attentive. The parking garage attendant was also excellent and very considerate, especially when the garage was full. While I had anticipated the hotel facilities would be dated, given it's been open for many years, my actual stay was a huge letdown. I really hope the hotel management seriously considers renovating the property. Firstly, the room number design and signage on the same floor are confusing. I stayed in 33xx, but there were also 32xx rooms on the 3rd floor. When looking for my room, it was easy to assume and I ended up taking many unnecessary detours. Secondly, not only was screen mirroring unavailable, but the hotel's cable TV signal displayed noticeable static. I even wondered if the TVs hadn't been replaced since the hotel opened. Screen mirroring is now a basic feature in most hotels. The bathroom had a very strong and distinct urine odor. After reporting it, staff cleaned it and it improved somewhat. Cleanliness was an issue: I found spiders 🕷 in two different spots. Many surfaces were old, moldy, and blackened, which looked very unappealing. The housekeeping staff needs further training. Shoes left in the room were not neatly arranged, some were even askew, and the advertising flyer by the bed was just haphazardly placed. The toilet paper was far too thin. Is it normal for the shower gel to produce no lather when used? There were food residues, similar to rice grains, on the back of the information sheet on the desk. Clearly, the previous guest had left it dirty and it hadn't been cleaned."

"Changbai Mountain family trip with kids. They were very generous and upgraded us to a suite, but we didn't get the room until 4 PM. The staff were all quite enthusiastic, but the concierge service was disjointed – lots of staff but disorganized, and they almost missed delivering one of our bags if we hadn't reminded them. There are dogs you can arrange to meet, and they are all very cute. They also gave us Wanda benefits, and the mountain coaster was a lot of fun, though we had to wait an hour in line and there were no restrooms at the top. The hotel has two hot spring pools, both very comfortable. The downside was the breakfast, which was really subpar and didn't meet Park Hyatt standards. It was a mix of à la carte and buffet. Two of the stir-fried dishes were the same for both days, and all the noodle dishes were bland. By 9 AM, some items on the à la carte menu were already gone. In summary, it was rather basic and not very tasty. Room amenities were also a downgrade. The slippers were rough and thin-soled, uncomfortable to wear. When I asked, they said these were the only kind they had. During turn-down service, they left a half-empty bottle of water by the bed that we hadn't finished. Very economical of them."

"The happiest stop on our 10-day family trip! (^.^) Service: What I want to praise the most 👍 A special thanks to Song Yuchen for letting us extend our stay at the hotel for an extra day, saving us the hassle of switching hotels with the kids. Communication was incredibly smooth, and her problem-solving skills are top-notch! 👍 She also thoughtfully adjusted our package and arranged hotel activities, allowing us to fully experience the joy of a family-friendly hotel. My sincere thanks! Environment: Located at the foot of Changbai Mountain, the environment speaks for itself. However, the location is a bit remote, and there are no other amenities nearby. Facilities: The hotel facilities are comprehensive, and there are even three deer, which captivated the children. I suggest adding washing machines, as they are essential for longer trips. Hygiene: There were some cobwebs in the corners of the door. Considering it's a mountain house, it's understandable – a minor issue that was completely overshadowed by the excellent service. 😊"

"This resort's hilltop location offers breathtaking views, which is its biggest draw. The forest environment is quiet, and the room size is decent, with a complimentary minibar. The shuttle bus service to and from the town is quite convenient. However, the hotel is a bit old, and some facilities show their age. Being in a mountainous area, you might occasionally find small insects in the room. Amenities are limited; the gym requires a shuttle ride to another building. Prices can be high during peak season, and service response times are average. It's best suited for travelers who prioritize views and a peaceful atmosphere."

"Located within the county government compound, the surroundings are quiet, and there's a beautiful view of the Three Rivers confluence nearby. Shopping isn't very convenient, so it's better suited for self-driving travelers. The hotel management is very professional, though the facilities are a bit dated. The breakfast spread is excellent. The front desk staff was very helpful; they upgraded me to a suite and recommended some great local food. I'm very satisfied."